Customer Service Management

Ebony Dorsey

**** **** ********* ***. *********, MD 21213 443-***-**** ************@***.***

Career Objective

Seeking a position where my attention to detail, time management, and organizational skills can help to improve

a company’s efficiency and profitability.

Profile Summary

Seeking a position with a progressive company where my 5 years of experience in customer service skills

in a challenging role that allows advancement and growth. Ability to problem solve with the tenacity to

successfully complete assignments and the flexibility to adapt to changing situations and requirements.

Proficient at note taking, type 35 wpm, and well organized.

Business Skills

Management

• Opened and closed department.

• Compiled and prepared reports and documents pertaining to personnel activities.

• Trained and managed sixty associates and achieved significant improvements in their productivity.

• Trained cashiers and customer service representatives in dealing with customer satisfaction and

register transactions.

• Recorded data for each employee, including such information as absences, amount of sales and

production, and supervisory reports on performance.

• Successfully handled customer and employee complaints before reaching upper management.

• Answered questions regarding examinations, benefits, and other pertinent information.

• Provided assistance in administering employee relations and utilizing “Open Door Policy”.

• Restructured and improved front end guidelines and procedures by new forms of organization.

• Submitted to and reviewed reports and problems with superior.

• Recognized for professionalism, positive mental attitude, commitment to excellence, and

demonstrated ability to communicate and interact effectively with senior management, associates, and

customer.

Cashier

• Ensured that each customer receives outstanding service by providing a friendly environment,

maintained an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the

registers.

• Communicated customer requests to management.

• Entered all media from register into the tally program.

• Maintained orderly appearance of register area and supplies stocked.

Career Achievements

• Extensive experience in Management, Merchandising, Human Resource Training and Development, and

Floor

• Management consistently assuming increased responsibilities.

• Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and

motivate people of all levels to achieve their maximum potential while attaining corporate objectives.

• Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated

ability to communicate and interact effectively with senior management, associates, and customers

Work History

Bounce Master Plus LLC Baltimore, MD

Food King Baltimore, MD

Boscov’s Owings Mills, MD

Popeye’s Owings Mills, MD

Education

Everest University Expected Graduation Date Tampa, FL

Associates Degree 02/12

STRIVE Baltimore Employment Service Baltimore, MD

Certificate Received: Intense Career 03/2011

Development Training (120)

Northwestern High School Baltimore

05/2005

Education

Available upon request

Contact this candidate