Customer Service Manager

Richard Hilliard

** ******* *****

Kenner La, ***65

Phone: 504-575-

4790

Email: ************@*****.***

Objective

Area Manager

Work History

Professional Experience

Owner Operator

Shell Oil Service and Convenience Stores New Orleans

La

Award winning station 1992-2004

Managed the operation of over 35 employees and was responsible for the

training, scheduling, payroll, customer relations, hiring advertising, cost

and overseeing of daily operations. (See attached A)

1010 Was responsible for the hiring and safety training of hired employees.

1011 Trained management employees on safety and everyday operations.

1012 Was rewarded for top sales and image throughout Midsouth region.

1013 Helped maintain company savings through performance and accountability

Office Supervisor Metairie La

United Parcel Service 2004-2007

Managed the operation of over 75 full time delivery drivers and was

responsible for the training, scheduling, payroll, customer relations,

business development, hiring, and overseeing of daily operations. (See

attached B)

1014 Was responsible for the hiring and safety training of all hired

employees.

1015 Trained hourly employees on safety and everyday operations.

1016 Responsible for improving image, quality and safety throughout Gulf

south district.

1017 Helped maintain company savings through performance and

accountability.

2.

Assistant Store Manager Metairie La

Walgreen's Retail Stores 2007-2009

Managed the daily store operation of 10 fulltime and 5 fulltime pharmacy

employees and was responsible for the scheduling, training, merchandising,

and cost reduction of daily store operations. (See attached C)

1018 Control Lost prevention

1019 Oversaw the movement and processing of merchandise.

1020 Prepared manifest and flow of merchandise inventory.

1021 Trained employees on safety and customer service.

1022 Maintain payroll of all hourly and management employees.

1023 Control store cost and was able to show overall improvement in daily

sales.

1024 Help control movement of pharmacy products and control cost.

Education and Training

Shell Oil Management School

Louisiana State University Baton Rouge La

(Business) 1981-1984

United Parcel Service Management School

Walgreen's Management School

National Professional Certification

Computer Skills

. Microsoft Office, Excel

. Quick Books

References

Tim Tatum 601-***-****

Lisa Brener 504-***-****

Steve Conroy 504-***-****

Terrell Butler 504-***-****

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