Mark S. Hargett

**** **** ****

Rutherfordton, NC 28139

828-***-****

abhowr@r.postjobfree.com

PROFILE IN EXECUTIVE MANAGEMENT / SALES & MARKETING / BUSINESS

DEVELOPMENT

• Successful Sales/Marketing Executive with 20+ years experience in the Insurance Property

Damage Industry, B2B Sales Management, and Business Owner.

• Extensive history of achievement, with an excellent track record of success in taking over

declining and depressed sales areas, while re-engineering sales and marketing operations to

increase sales and profitability.

• Long term experience in strategic business planning in the sales, marketing, and organizational

practices.

• Aggressive in leading business opportunities and marketing strategies to maximum growth and

market share, accompanied by analytical planning, organizational, and negotiation skills.

• Diverse background in all facets of process, production, and quality management.

• Proven experience in employee training, development, supervision, and leadership.

• Exceptional skills in team-building and employee/customer relations enhancement.

PROFESSIONAL EXPERIENCE

Vice President – LKQ Technologies & PuroClean Mitigation Business Development

LKQ Technologies – Tamarac, FL 2012-Present

• Recruited by PuroClean to lead the introduction / implementation of a new Flooring Evaluation

process called OnSightLKQ to Carrier Staff Adjusters, Independent Adjusting Firms, and

Mitigations providers.

• Demonstrations of OnSightLKQ to prospective carrier clients, while managing the training of the

application to new and current users.

• Continued the growth Mitigation Programs with current customers while cultivating opportunities

with new carrier customer prospects.

• Documented a mitigation growth rate of 8% per quarter average growth with new carrier

programs through service deliverables and OnSightLKQ capabilities of PuroClean operators.

• Launched a successful campaign to draw independent mitigation providers into the ranks of

PuroClean with Mitigation / OnSightLKQ contracts with large to mid-level carrier partnerships.

• Designed a training platform for the OnSightLKQ program into the PuroClean Academy for New

Franchise Training at the corporate office.

• Provided direct Sales & Marketing Training to local PuroClean franchises in order to increase

sales in saturated markets through Pre-Loss Selling, Creative Marketing Approach, Commercial

applications, and Selling Style.

Executive Vice President / Co-Founder – Operations

TradePRO Network – Gallatin, TN 2009-2012

• Co-Founder of a Third Party Network of specialty trade service providers to the property damage

needs of Insurance Carriers across the country.

• Developed national service programs with large, mid level, and smaller insurance carriers

providing property mitigation and repair solutions through a highly managed network of vendor

companies.

• Coordinated operations for a Flooring Replacement Program through vendor sales and education

including Claims Management / Claim Adjusters / Claims Call Center interaction.

• Recruited, trained, and managed the various vendor communities throughout the life cycle of a

claim to maximize efficiency.

• Sold value of increased work volume to vendors through membership with TradePRO.

• Managed all aspects of each claim through internal audits of vendor estimates, while working

with the carrier adjusters to provide complete satisfaction with services performed.

• Gained vision of the company, and increased sales to $2.2 million in sales in the first year of

operation.

• Personally responsible for recruiting into contract, a top five insurance carrier for a national

flooring replacement program while also adding regional carriers into the agreements for

mitigation services programs.

• Managed inside auditing departments whose prime directive is to evaluate incoming estimates of

repair damage by the vendor community.

Southeast US Regional Manager

FRSTeam Fabric & Textiles Restoration – Hayward, CA 2007-2009

• Implemented aggressive campaign of marketing and education to insurance carriers in regards to

regarding fabric & textile restoration.

• Increased the Southeastern market share an average of 21% each quarter through increased

number of carrier programs and contracts.

• Applied cost savings analysis to operators marketing and sales budgets through assisted

management of the operator’s local sales and marketing representatives.

• Designed and executed training classes to educate the local adjuster community on the basics of

fabric & textile restoration.

• Presentations to executive management of insurance carriers which translated into pilot test

programs, showing the value of direct referrals to FRSTeam operators.

• Performed internal file audits with carriers to show and implement cost savings of working

directly through FRSTeam procedures versus general contractors.

• Integrated carrier test programs into official contracts in order to drive and maintain volume

increases through positive performance.

National Training Director

Symbility Solutions – Toronto, ON 2005-2007

• Created and delivered effective “ease of use training” for new property estimating software to

U.S. insurance carrier adjuster.

• Trained adjusters in all functions of a web-based technology platform.

• Successfully trained adjusters using this platform to create an estimate quicker and more accurate

than original means.

• Produced high level presentations to insurance carrier management showing the flexibility and

ease with the use of the provided software.

• Conducted internal audits of closed claim files with carrier customers utilizing the Symbility

software to show trends is specific cost expenditures, average time to close files, and estimating

errors.

President & Sales Director

E360Photos – Summerville, SC 2000-2005

• Founder of Virtual Tour Marketing Service for the Real Estate, Commercial, Hospitality, and

private customers to better promote properties and services via the internet.

• Developed a strategic account base of operations in Charleston, SC, Atlanta, GA, and Eastern

Tennessee markets serving two MLS Boards of REALTORS, Individual Agents, Private Business,

and Commercial Applications.

• Personally responsible for increasing concept to $120K in first year of operation.

• Built franchised locations in Chicago, Illinois and Dallas, Texas for similar marketing

applications in the real estate market.

• Contributed directly to the rapid sales and marketing of property, in conjunction with all customer

bases established.

National Accounts Manager

SERVPRO Industries – Gallatin, TN 1997-2000

• Recruited by SERVPRO to take over depressed and declining sales in assigned territories.

• Re-engineer account sales protocol to insurance carriers to drive direct work volume to

SERVPRO franchise operators.

• Managed and directed National Accounts consisting of Fortune 500 Insurance companies.

• Negate, close and manage national account test programs and contracts with major insurance

carriers for Emergency Property Restoration services.

• Increased territory claims volume by 410% from July 97’- July 98’ in the Southeast.

• Re-invented marketing and sales operational procedures to position SERVPRO as a leader in the

insurance industry by means of identification and presentations for end result decision making

within each organization.

• Continuously established and solidified a strong network of insurance carrier and business

associates.

Account Sales Representative

Moore Document Solutions – Nashville, TN 1996-1997

• Promoted growth in business forms communication, label applications, and forms processing

equipment, while profitably managing a $900,000 account base.

• Responsible for rebuilding and increasing profitability in the depressed Kentucky, S. Illinois, and

Middle Tennessee markets, while maintaining existing customers.

• Effective results with both “sold” and “non-sold” customers in the design, development, and

implementation of desired forms and label applications to fit a variety of needs.

Senior Field Claims Adjuster

Cotton States Mutual Insurance Company – Atlanta, GA 1994-1996

• Coordinated the liability investigations /settlement negotiations for automobile, homeowner, farm

owner, agricultural, and business insurance losses.

• Successfully supervised a twelve county territory which generating annual revenue in excess of

$9 million.

Field Claims Adjuster

North Carolina Farm Bureau Mutual Insurance Company – Raleigh, NC 1990 – 1994

• Responsible for the investigation and resolution of all property, automobile, and personal injury

cases.

• Profitably managed losses in a $4.7 million annual premium within Rutherford County, NC while

reducing a backlog of claims by 34% during my first year of employment.

Claims Representative

State Farm Mutual Insurance Company – Vienna, VA – 1989–1990

• Investigated and resolved automobile and property damage claims.

• Completed over 500 claims in my rookie year, while obtaining fast tracked promotion to the Auto

Bodily Injury Unit.

References: Available upon Request.

Western Carolina University - 1988 BS Communications / Business Management

Lees McRae Junior College - 1986 Associates Degree – Science

Associates Degree in Claims - 1991

Licenses: Associates in Claims – 1991

Private Pilot License - 1994

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