Customer Service Management

John Belknap

***** ***** **** *** * #**** Austin, TX 78717 303-***-**** *************@*******.***

Objective

Business Executive position allowing for demonstrated organization, customer service, communication, and project

management skills verified by professional experience and personal references.

Profile

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Motivated, personable business professional with a wide array of professional work experience and a proven impact in each

position held. Talent for quickly mastering technology and key work related skills. Diplomatic and tactful with professionals

and non professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of building

sound personal and professional relationships.

Flexible and versatile – able to maintain a sense of humor and positive attitude under pressure. Poised and competent. Thrive

in business and personal development situations. Excellent team building skills.

Skills Summary

Project Management Computer Savvy Leadership

Report Preparation Customer Service Teambuilding

Teaching Marketing & Sales Professional Presentations

General Office Skills Communication Client Development

Motivated/Self Starter Analytical

Professional Experience

Professional Fitness Trainer

Utilized all resources at 24 Hour Fitness to increase training client base

Turned passion for fitness into training business

Created individualized fitness training sessions, nutrition analysis, and body/ goal assessment consultation

Author professional correspondence to current client base as well as prospective clientele.

Implement out of the box ideas to increase revenue and clientele

Conduct small group or one on one training sessions

Communicate effective improvements and ideas to management for business plans

Mastered varied computer programs and continued fitness related education.

Banker

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John Belknap

15510 Ranch Road 620 N #9205 Austin, TX 78717 303-***-**** *************@*******.***

Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve

concerns and satisfy customers

Proven ability to cross sell banking services

Develop and implement strategies for increasing the stores business:

Create special promotions to drive in new business and to retain current customers

Coached co workers and bank tellers on ways to bring in more business

Onsite presentations to businesses

Presentations to CEO’s and Management

Maximized personal connections to drive more business

Employment History

Wells Fargo

Banker, 2009 2010

24 Hour Fitness

Fitness Trainer, 2008 2009

Education

University of Montana – Missoula, Mt

Bachelor of Science, 2002

Business Administration

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