Sales Customer Service

April Garcia

Cell: 720-***-**** ************@*****.***

Objective: Highly adaptable and dedicated self starter seeking for a long-

term employment with an opportunity for advancement.

Experience:

September 2009-April 2010 & November 2010-December 2010 Rivet

Software Denver, CO

Operations and Sales Support/Accounts Payable

Supporting the Sales Team, Director of Sales, Sales Manager and

CEO with any administrative and clericals needs.

This included any data entry, scanning documents, maintaining

copies of executed contracts for company files as well as any

correspondence with clients with the Master Subscription

Agreements.

Routinely update and maintain current database using a web based

software. This included anything from past due accounts,

pending payments, revisions on existing contracts to any

types of correspondence with the clients.

Assist Sales Manager with assigning sales leads to the Sales

Team. Would follow up with Sales staff if lead was turned

into a potential client or just remained a prospect as this

information would be documented to get a percentage

ratio on sales leads.

Made all travel arrangements for the executive staff.

Event Planner for a company of 100; this would consist of private

and corporate events. This would also include any vendor

negations with hotel, rental companies, and restaurants to

event centers.

Prepare and drop off deposits daily to the bank.

Prepare any outgoing UPS, FEDEX and USPS shipments.

November 2007-October 2008

ServiceSelect, LLC Denver, CO

Scheduling and Customer Service Coordinator /promoted to Funding

Department Manager

Daily operations included managing all incoming calls for the

processing and customer service centers. Was responsible for

the coordination of the security system installations and

service appointments. Prepared and processed contracts for

funding, payroll, and daily reports for notifications

concerning customer service, installations, service calls,

cancellations, payments, past outstanding accounts and

collection notices.

Funded an average of 40 contracts weekly and generated weekly

revenue of $48,000, resulting in the management of 200

accounts per month and a total client database of over 1,000

accounts.

Managed the contract sales staff in both Colorado and Texas.

Oversaw the processing center staff, which consisted of 2

full-time Scheduling Coordinators and 1 part-time College

Intern. Directly reported to Vice-President of the Homeowner

Division and CEO of ServiceSelect, LLC.

April 2002-June 2003, March 2004-October 2007 Tony

Rossacci's Fine Catering Englewood,

CO

Event Specialist, Catering Coordinator, Event Manager and Wedding

Specialist

Set outside appointments with potential clients. Prepared action

plans and schedules to identify specific targets and to

project the number of contacts to be made. Adhered to cold

call requirements set by the company. Followed up on new

leads and referrals resulting from field activity. Identified

sales prospects and contacted these as well as other accounts

assigned. Prepared proposals, invoices, negotiated payments,

and coordinated the execution of events.

Completed Salesperson Event Checklist for every event as a

service standard. Coordinated vendor deliveries and submitted

invoices for payment. Collected payment for all client

contracts. Prepared paperwork to activate and maintain

contract services. Responsible to identify and resolve client

concerns. Communicated new product and service opportunities,

special developments, information, or feedback gathered

through field activity to appropriate company staff.

Coordinated company staff to accomplish the work required to

close sales.

Developed and maintained current product knowledge. Remained

ahead of competition with current food trends. Established

and maintained current client and potential client

relationships by managing account services through quality

checks and follow up. Prepared variety of status reports,

including: prospecting pipeline, conversion, and actual sales

volume vs. sales goals. Developed and implemented special

sales activities to reduce product inventory. Adhered to

daily phone assignments and completed associated duties.

Participated as well as coordinated marketing events that

included the following: seminars, trade shows, and open house

venue marketing events. Provided on the job training to new

employees that included new salespeople and event staff.

April Garcia

Cell: 720-***-**** ************@*****.***

July 2003-February 2004

Interstate Hardware, LLC

Denver, CO

Purchasing Manager and Accounts Receivable Representative

* Maintained all vendor relationships within the company.

Purchased all merchandise for all customer special purchase

orders on a daily basis. Retained knowledge of all vendor

products as well as knowledge of local company policies

performed on the job site.

* Ensured through communication that all special purchase order

shipments arrived on time and in proper condition. Provided

up to date status reports to local company staff on the

company's special order shipments.

* Handled all company Return Goods Authorizations with vendors

for all unsatisfactory goods received, overstock and recalls.

Also maintained a record of the audit reports for the

unsatisfactory orders.

* Created daily reports of all incoming purchase orders as well

as profit margin reports to the Company Controller.

March 1998-February 2002

Home Depot Glendale, CO

Computer Room Associate, Receiving Department, Cashier, Returns,

Return to Vendor Clerk

Claims

. Responsible for maintaining inventory and shipping of

disposed freight as well as maintaining all files.

. Coordinated with vendors for disposition, and sent and

received merchandise for repair.

. Worked with management on a daily basis for items and

reports.

Computer Room

. Maintained all equipment in the building and performed data

entry.

. Updated and distributed all reports to management as well as

departments/vendors also working with management one on one

regarding issues.

. Assisted associates with payroll issues as well as maintained

accuracy of the Kronos system.

Receiving

. Completed daily paperwork for shipping/receiving merchandise,

checked in freight, printed daily reports.

. Scheduled appointments, answered multiple phone lines,

accounts receivable/payable.

. Worked together with management on freight issues and freight

claims.

October 1993-February 1998

Sam's Club Denver, CO.

Cashier, Membership, FES, Floor Merchandiser, Meat

Dept./Deli, Produce

. Responsible for checking out customers

. Responsible for activating new customer's for membership

. Handled customer inquiries regarding products and general

information regarding the store.

. Merchandising in the Meat Dept. as well as the Produce and

Deli Dept.

. Merchandising in the Book, Video, and Clothing Dept.

Education/Skills:

High School Proficient with Microsoft Office, AGEMNI, SalesForce

and Internet.

Contact this candidate