Customer Service Administrative Assistant
Resume:
La Toya L Allen
Gaithersburg, Maryland 20877
*****************@*****.***
Objective To obtain a position that will provide me with the opportunity to
utilize my skills and the ability to help improve the goals and objectives
of the company.
Work Experience
Administrative Assistant
Bethesda, Maryland 20877
April2010-January2011
Responsibilities include: This position located at NIH (The National
Institutes of Health) supports the work of senior staff by performing a
range of administrative duties including handling confidential information,
order patient medical records electronically, place repair orders/supply
orders/pick-up orders, monitor and restock medical supply, greeting and
directing patients to proper location. Issue excused absent documents to
patients, collect and/or update patients demographics, handling multiple
phone lines, transfer calls, communicate patient information with staff,
communicate patient arrive and relay important/confidential information to
Doctors and Nurses. Data entry, scheduling and updating appointments
electronically by phone and in person, communicated with staff via
Microsoft Outlook, filing, greeting patients, update and submit travel
arraignments for patients. Communicate patient arrival with nurses &
Doctors; maintain the organization and cleanliness of the clinic while
keeping a positive, confident attitude and a pleasant smile.
Receptionist
Dermatologist Office
Rockville, Maryland 20852
January2009-Febuary2010
Responsibilities included: Preparing patients charts prior to seeing
Doctor, check out patients, set up follow-up appointments, made copies and
supplied to info packets for patients, sometimes called patients with lab
results, called in prescriptions to pharmacy, data entry, handling multiple
phone lines, take phone messages and transferring calls, scheduling
appointments, use of copy & fax machine, file charts, pull charts for
patient and load for next day, contact patients to confirm appointments,
check patients in and out
Service Coach
Riderwood Village Retirement Community
Silver Spring, Maryland
March2008-January2009
Responsibilities included: Overseeing the efficiency of the dining room
staff serving residents and there guest meals in a friendly service-
oriented manner. Assure that resident's and there guest dining experience
was completed according to proper procedures and that resident's meal needs
are met based on requests, health, and diet restrictions
Receptionist
Senate Termite Control
Gaithersburg, Maryland
Feb2005-March2008
Responsibilities included: Making out-bound sales calls as a telemarketer.
Later became a Receptionist: providing clerical support to coordinators,
data entry, typing & printing company invoices, preparing company
documents, use of copy & fax machine, maintained the filing system, handle
multiple phone lines, signing for and receiving company mail, performed
internet searches to locate customers
Education:
Gaithersburg High School
September1999-June2004
High School Diploma
TESST College of Technology
Dec2004-Sept2005
4600 Powder Mill Rd
Beltsville, Maryland 20705
Medical Assistant, Certificate
Key Qualifications and Skills
Self-motivated, ability to organize and coordinate work, set priorities and
motivate others, effective interpersonal and communication skills, very
detailed person, customer service oriented, telephone etiquette, knowledge
of Microsoft Word, Microsoft Office, and Microsoft Outlook.
Reference available upon request
Contact this candidate