Sales Service

David A. Young

**** *** ****** #***, *********, OR 97127

Phone: 503-***-****

E-mail: ***********@*****.***

Summary

The scope of my experience includes field service, project management,

applications engineering, technical consultation and sales of electronic

systems including security access control and medical imaging equipment. I

am a detail-oriented, responsible professional who strives for both company

and personal success by planning and delivering high quality, effective

solutions to customers, collaborating with internal and external associates

and providing clear, concise direction to contractors and suppliers.

Employment History

Johnson Controls Inc., Milwaukee WI

Senior Field Engineer and Service Project Representative, Midwest Region

8/90-1/10

. Performed field technical service, troubleshooting and customer

application training on a wide range of access control, security and

CCTV systems by various manufacturers.

. Established data communications between local and remote panels and

workstations via Windows networking, Unix, LAN and mainframe

configurations.

. Surveyed job sites, delivered detailed equipment and service

recommendations based on customer requirements, communicated project

specifications to ensure quality installations.

. Managed projects and met timelines by developing proposals, securing

resources (human, equipment and parts) and coordinating efforts between

internal departments including sales, purchasing, application

engineering and installation as well as outside vendors and general and

sub-contractors.

. Supported the sales team by providing system recommendations, labor

and materials cost analysis and project estimates.

. Recognized for growing labor and materials business in the Chicago

area through the sale and execution of projects totaling $156,466;

executed an additional $244,048 in contract work for the sales and

installation dept. This was in addition to service responsibilities.

. Substituted for service manager in his absence, attending to customer

requests and service representative project assignments.

. Completed daily project log entries including billable and non-

billable hours on job sites, and associated materials and expenses.

Apex Imaging Corp., Duarte CA

Independent Contractor 10/86-8/90

. Successfully established a new customer base from the ground up in

central Illinois, Chicagoland, northern Indiana and Iowa where there

was previously no company presence.

. Provided 24-7 on-site technical service for diagnostic ultrasound

equipment at hospitals and private practices and calibrated equipment

to meet user preferences and specialties.

. Performed component and board level repairs on strip chart recorders,

Doppler imaging equipment, X-ray film cameras, transducers and display

monitors, procuring replacement parts as required.

. Used oscilloscope for troubleshooting and measuring signals to

optimize performance; adjusted pre- and post-process calibration

settings to achieve the highest image quality.

. Sold service contracts, new and refurbished equipment and accessories

to hospital administrators and clinicians.

David A. Young

Page 2 of 2

Advanced Technology Laboratories, Bothell, WA

Technical Service Representative 12/81-10/86

. Performed field technical service including equipment configuration,

troubleshooting and repair for diagnostic ultrasound systems in

hospitals, medical centers and doctor offices.

. Sold maintenance agreements and managed time-sensitive inventory

levels.

. Relocated to Southern California and successfully assisted in stopping

the loss of business at key accounts to third-party service

organizations.

Lanier Business Products, Atlanta GA

Customer Service Representative 6/12-12/81

. Provided field service work on word processors, small scale computers

and shared systems; completed scheduled 1-year of self-training modules

in 4 months.

. Sold consumables and accessories to customers to maximize machine

performance.

. Supported sales for product demonstrations as well as application

support, printed circuit board repair and inventory control.

Hands-on Experience

Diagnostic Ultrasound

Advanced Technology Labs (ATL), Diasonics, Advanced Diagnostic Research

(ADR)

Security Access Control, CCTV and Intrusion

Cardkey, Software House, Infographics, Casi-Rusco, Keri Systems, DSX,

Pelco, American Dynamics, Milestone, Bosch Radionics, Honeywell

Software, Communications and Networking

Microsoft Office Applications, Windows SQL Server, XP and Windows 7, TCP/IP

Networking, Serial Data Communications, SCO UNIX OS, RT11 OS, Modem Dial-Up

Applications

Security System Types

Access Control, Infant Abduction, Nurse Call, Intercom, Biometric Readers,

CCTV, Digital Imaging Systems, FAA X-ray Systems

Practical Skills

Sales Proposals, Consultation, Estimating, Project Management, Field

Service, Customer Relations, Equipment Procurement, Team Coordination

Licensing and Education

PERC Card Holder (State of Illinois Permanent Employee Registration Card)

Registered with the state and passed background checks to work within the

security industry.

Corporate Workshops

Improving Consultation Skills, JCI Leadership Program, Multiple Individual

Product Training Classes

AAS Industrial Electronics Technology

Illinois Central College 6/79-5/81

Electronics Curriculum

Pekin Vocational Center, Illinois 8/77-6/79

Diploma

Pekin Community High School, Illinois 8/75-8/79

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