Customer Service Human Resources

Andrew R. Winter

*** ******** ****

Highland Park, IL. 60035

abhou4@r.postjobfree.com

847-***-****

Profile

. Experience and knowledge in sales, customer service, human resources

and marketing

. Energetic self-starter, ability to deliver progress in an unstructured

environment

. Ability to think creatively to develop innovative and practical

solutions to meet client needs

. Entrepreneurial spirit, experience building a new business

. Openly shares information and own expertise with others, willingness

to build mutually beneficial relationships across lines of business

. Competent communication skills, being able to discuss

complex/technical concepts

. Ability to prioritize tasks, establishing a clear focus and direction

for others to follow

. Exceptional organizational, time management and interpersonal skills

combined with strong oral and written communication capabilities

. Proficient in computer applications and databases: Word, Access,

PowerPoint, Excel, Outlook, Pidi's Donor-Direct, Census and Survey

Processing Systems, Lotus Notes, Adobe and Photoshop

. Willingness to Travel

Education

08/2004 - 05/2010 Bradley University

Peoria, Illinois

Bachelor of Science in

Sociology

Activities and Volunteer Work

09/2009 - 12/2009 West Peoria Fire Department

Peoria,

Illinois

. Volunteer Firefighter

. Mandatory training and continued education every

Wednesday and Sunday evening for fire suppression

techniques, emergency vehicle operations and

vehicle extrication practices

. Maintained the district's ambulance, rescue squad,

and fire truck apparatuses

. Provide quality fire, rescue, and ambulance

services to West Peoria and surrounding fire

protection districts

01/2005 - 05/2009 Alpha Epsilon Pi Fraternity-Beta Upsilon

Chapter Peoria, Illinois

. New Member Educator/Rush Chair

. House Projects Assistant

. Executive Officer for Alumni Relations

09/2007 - 05/2008 Bradley University Rotaract Club

Peoria,

Illinois

. Rotary sponsored service club

. Keepsacks Program through the Peoria Children's

Home

. Participated in one community service project per

month

08/2004 - 05/2006 Bradley University Symphonic Band

Peoria, Illinois

. Percussionist

08/2004 - 05/2005 Bradley Student Radio 98.9 "The Edge"

Peoria, Illinois

. Morning Radio Personality/Disc-jockey

Experience

10/2010 - 1/2011 Aon Hewitt

Lincolnshire, Illinois

Customer Service

Associate/Benefits Representative

. Specialized in corporate human resources for

Fortune 500 companies

. Provides an accurate resolution in response to

inquiries relating to healthcare, savings,

retirement plans, or other human resource-related

services (e.g., payroll, leaves of absence, status

changes, Medicare, pension and teaching web-based

tools, etc.)

. Develop in-depth understanding of the customer's

spoken and unspoken needs

. Anticipates future needs by

explaining/suggesting/providing additional

information to the customer on a needs to know

basis

. Navigates and processes transactions through

applications in a Windows-based system through a

series of databases in order to access the

appropriate information to service the customer

3/2010 - 11/2010 Glencoe Roast Coffee

Glencoe, Illinois

Barista

. Provided excellent customer service while keeping

an energetic and upbeat atmosphere for customers

. Developed professional relationships with

clientele for future necessities

. Assisted general manager with routine functions in

preparation for hours of operation

4/2010 -7/2010 The Crohn's & Colitis Foundation of America:

Illinois Chapter Des Plaines, Illinois

Advocacy Chair

. Serve as Liaison between the Illinois Chapter

Director and the Public Outreach Partnership

Subcommittee based in New York

. Conduct and organize meetings with the State of

Illinois Congressmen asking for the sponsorship/co-

sponsorship of the I.B.D. (Inflammatory Bowel

Disease) Research and Awareness Act of 2010

. Create communication for email campaigns

. Provided targeted outreach to constituents

. Market research, reporting, and medical

communication to help organization achieve goals

. Encourage local CCFA involvement in various

advocacy activities

. Track accomplishments and adapt outreach

strategies as needed

1/2010 - 4/2010 Strategic Outreach and Marketing Intern

. Assist in implementing several emerging resources

for patients, families, and medical practices

. Created and executed day-to-day project standards

and templates

. Oversaw the strategic development and successful

implementation of the statewide outreach program

. Designed website marketing/advertising campaigns

. Built and maintained comprehensive outreach

management databases

. Worked with staff to facilitate community

relationships

. Organized and oversaw the preparation of materials

for site visits and distribution

. Supervised interns during the development of these

programs

12/2004 - 7/2007 The Container Store

Northbrook, Illinois Sales / Visual

Merchandising (Seasonal)

. Built selling relationships with customers

resulting in fulfilling customer's storage and

organization needs - established rapport with

customers in order to drive sales

. Actively and consistently involved in the visual

maintenance of the store

. Accomplished solution-based selling through

excellent product knowledge and creative thinking

in product usage

6/2001 - 6/2008 Winter Brothers Window Washing

Highland Park, Illinois

Sales (Seasonal)

. Created a successful seasonal window washing

business

. Identified market and developed/implemented

strategies to heighten profits

. Swiftly created positive rapport with clientele

and produced strong business relationships

References: Available upon request

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