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Customer Service Management

Location:
La Crescenta, California, 91214, United States
Posted:
March 30, 2011

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****** *****

La Crescenta, California *****

818.***.**** ( *******@*****.***

http://www.linkedin.com/in/yrwolfe

Accomplished IT Professional with over ten years experience in the

entertainment and service industry. Consistent track record in reducing

costs and improving processes. Ability to deliver projects on time,

identify issues and execute constructive solutions. Excellent analytical

and troubleshooting skills with attention to detail. Recognized for

exceptional customer service.

Areas of expertise include:

Asset Management Software Licensing Lease

Administration

IT Equipment Disposal Inventory Management Customer Service

Purchasing Logistics Warranty Administration

Professional Experience

Warner Bros, Burbank, CA July 2000 -

November 2010

Sr. Asset Management Analyst

. Management of over 20,000 IT assets through their life cycle and IT

expenditures;

Consisting of new equipment, installs, redeploys, moves, warranty

replacements and disposals.

. Developed, refined and implemented Asset Management and End of Lease

policies and procedures.

. Ensured the data integrity of the asset management database including

charge backs to business units.

. Managed IT Disposals; including lease returns, donations, resale and

recycling within EPA standards while ensuring data security.

. Initiated cost savings effort to sell unused equipment with a monetary

value, generating revenue of over $120,000.00 on equipment no longer

being utilized.

. Accountable for tracking and reporting of all software licenses.

Performed audit procedures to ensure accuracy.

. Ensured software compliance and maintained vendor relations.

. Updated the software library server and maintained software media

library.

. Analyzed lease process for maximum cost savings. Reconciled monthly

invoices.

( Utilized unused equipment for lease returns generating a cost savings

of $10,000.

. Negotiated cost savings measure for $1 buyouts, saving the company

$140,000.

MicroAge/Cass Marketing, Van Nuys, CA June 1988 -

June 2000

Logistics Coordinator/Purchasing Specialist

. Processed purchase orders, negotiated pricing, sourced parts and

equipment.

. Accountable for equipment repair: prioritized and expedited shipments.

Ensured cross shipment were returned to vendors on time, warranty

reimbursements and credits were properly applied. Processed invoices

for payment.

. Coordinated technical training and certification.

****** *****

. Logistic support for multiple client sites, including Amgen, Disney,

Sanwa Bank and DreamWorks.

. Developed and maintained logistics process supporting Apple service

parts for multiple

Kinko's locations by leveraging the warranty terms. Increased budget

project profitability $60,000.00 annually.

. Prepared and updated clients maintenance contracts, processed billing.

Negotiated sub-contractors for remote site service.

. Administrator for HP Global service contract.

. Managed sales of parts and supplies, provided technical support,

processed orders,

coordinated deliveries, and provided office administration.

( Scheduled equipment for repair, dispatched engineers to client sites.

( Maintained service parts inventory.

Education and Training

Glendale Community College

Glendale, CA

Business

Software Skills and Training

Microsoft Suite, Word, Excel, Outlook, PowerPoint, Access, SBT,

BMC/Remedy/ITSM

IAITAM Certified, Continuous Process Improvement Facilitator

Awards

Warner Bros Carrot Award - Cost savings.

Warner Bros Personal Computer Systems Award of Excellence -

Excellence service and being a team player - received 8 consecutive

years.

MicroAge 110% Club - Superior performance & cost savings award.



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