Human Resources Customer Service
Resume:
Caroline Polster_________________________________
**** ***** **** . *******, ** 53718 . 608-***-**** .
**********@*****.***
Successful, accomplished Human Resources professional with excellent
planning,
organizational, and interpersonal skills along with a passion for making a
positive difference in the organization, staff and clients
Summary of Qualifications
OVER 15 YEARS OF COMPREHENSIVE HUMAN RESOURCES GENERALIST AND MANAGEMENT
EXPERIENCE IN BOTH NON-UNION MANUFACTURING AND CUSTOMER SERVICE
ORGANIZATIONS. EXPERIENCED IN DEVELOPING AND MANAGING THE HR FUNCTION FOR
AN ORGANIZATION AS A SOLO HR MANAGER AND AS PART OF LARGER HR TEAM OF
PROFESSIONALS.
Proactive, hands-on style managing all aspects of Human Resources as well
as project management and strategic planning. Experienced in staffing,
recruiting, benefits administration, FMLA & COBRA administration,
compliance, employee relations, policy development, compensation, DOT
compliance, affirmative action plan development, performance management and
professional development.
Proven ability to form strong relationships with and gain trust of
colleagues and employees at all levels within the organization. Driven by
opportunities to make a positive impact for the organization, individual
employee and clients served.
career highlights
HUMAN RESOURCES MANAGEMENT
Managed all aspects of human resources for powder metal manufacturing
company (three shifts) through period of growth from 60 employees to 185
employees. Developed and implemented employee policies, procedures and
employee handbook. Led the training component of ISO and QS 9000 quality
programs.
Managed all aspects of human resources for paper core and container
manufacturing company with operations at two different locations.
Implemented skill-based pay structure.
Effective member of six person HR leadership team for regional airline with
an employee base of 3,500 people. Led staff of 12 recruiters in managing
the recruitment and hiring process for all levels and positions (pilots,
flight attendants, mechanics, ground service crew and corporate staff)
within the organization. Successfully staffed for the opening of
operations in multiple cities throughout the country as well as increased
ground service staff by 200 agents in Chicago hub over six-month period.
Business and Operations
Member of senior management staff for family-owned, customer service
oriented vending and catering business at multiple locations. Managed all
HR functions including payroll administration. Actively involved with
strategizing for growth and continuous improvement. Successfully
coordinated company response in working with attorneys to settle lawsuit
preventing significant loss to company.
Training and Professional Development
Conducted needs analysis for professional staff development, and structured
plans and programs to meet identified professional development needs.
Designed and delivered training programs, including employee orientations,
ISO training procedures, safety training, harassment training, supervisory
training, DOT compliance.
Experience
CANTEEN VENDING, MADISON, WI DECEMBER, 2010 - PRESENT
Office Manager - Report to District Accounting Manager
Wright Vending & Distributing, Inc., Madison, WI 2004 -
2010
Human Resources Manager - Reported to President/Owner
Air Wisconsin Airlines Corporation, Appleton, WI 2002 - 2004
Manager Corporate Recruiting and Compensation Reported to the VP Labor &
Employee Relations
Hayes Manufacturing Group, Inc. - Division of Sonoco, Neenah, WI 1998 -
2002
Human Resources Generalist - Reported to President/CEO
Federal-Mogul Sintered Products, Waupun, WI 1993 - 1998
Human Resources Administrator Reported to VP Operations.
Education
CARROLL UNIVERSITY, WAUKESHA, WI - B.S. - PSYCHOLOGY MAJOR, CUM LAUDE
HONORS
Member Society of Human Resources Managers (SHRM) since 1999
COMPUTER SKILLS
Proficient typing with 90 wpm and data entry skills;
Microsoft Office, Excel, Word, various HRIS and payroll systems
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