Customer Service Manager

ANTHONY J. CATALDI

** *********** *******

Franklin, NC 28734

828-***-**** ext. 2450(w) 828-***-****(h)

QUALIFICATIONS SUMMARY

. Strong PC skills - superior Excel modeling skills, thorough working

knowledge of Access, Oracle, Word, and PowerPoint.

. Highly motivated team player with excellent analytical, organizational,

multi-tasking and communication skills.

EXPERIENCE

MACON BANK, Franklin, NC

Chief Operations Officer April 2007 -Present

. Manage deposit operations, loan operations, call center, training, and

collections departments; including electronic banking, wire transfer,

card services, document imaging, security, purchasing, loan servicing,

insurance, and post loan closing.

. Develop and monitor compliance with all bank policies and procedures

relative to the deposit operations, loan operations, call center,

training and collections departments.

. Perform needs analysis, and coordinate implementation of new software

platforms or network infrastructure.

. Analyze departmental processes to determine efficiency and effectiveness,

and make the necessary modifications to deliver the best possible

internal and external customer service in the most efficient cost

effective manner possible.

. Coordinate research for deposit/loan compliance issues, documentation

issues and liability issues.

. Coordinate with area executives and training staff to implement new

deposit policies and procedures and implement new products.

THE LYONS NATIONAL BANK, Lyons, NY

Director of Operations 2002-2007

. Manage the operations of all branches, IT department, proof & deposit

operations departments, compliance department, and facilities.

. Develop and monitor all budgets relative to the IT department, branches,

and facilities.

. Develop and monitor compliance with all bank policies and procedures

relative to the IT department, proof & deposit operations departments,

and branches.

. Analyze branches and e-delivery channels to determine efficiency and

effectiveness, and make the necessary modifications to deliver the best

possible customer service in the most efficient cost effective manner

possible.

. Perform operational analysis on all departments to determine where

efficiencies can be gained and/or costs can be eliminated.

. Perform potential branch expansion assessments to determine which

location in our market presents the best likelihood for success, as well

as fulfilling one or more of our strategic plan objectives.

BAKER & TAYLOR, INC., Charlotte, NC

Manager Business Analysis 2001-2002

. Perform financial and operational analysis on internal operations and

third party vendors to facilitate the development of cost models for

various projects.

. Develop/maintain financial reports for project cost allocation and

profitability review.

ACCENTURE, Charlotte, NC

Financial Analyst, CFM 2001-2001

. Develop forecasting models for possible engagements given pre-determined

resource estimates, calculate potential profit margin, and report

conclusions to Managers/Partners.

. Analyze project status to determine whether the desired profit margin is

being maintained, and if necessary, make recommendations for different

resource mix scenarios to obtain the desired margin.

THE LYONS NATIONAL BANK, Lyons, NY

Financial Officer 1996-2000

. Prepared monthly asset/liability management reports for use in

determining how changes in interest rates would affect the revenue stream

(interest income) for our institution.

. Prepared annual budgets and documented monthly variance to budget for use

in meeting with branch personnel to discuss strategies to improve

performance.

. Played an instrumental role in Regulation A stock offering, including

preparing all SEC documentation/filings and creating all financial

schedules for the offering circular (prospectus).

Internal Auditor 1995-1996

. Examined the records of all bank functions to determine whether internal

controls were adequate, effective, and efficient.

. Tested documentation and practices to ensure regulatory and legal

requirements were being complied with, and bank policies and procedures

were being followed.

Lending Trainee 1994-1995

. Worked up consumer loan applications: including running credit reports,

calculating debt/income ratios, and preparing write-ups of the results in

comparison to the current underwriting standards.

. Spread commercial loan applicant's financial statements and produced loan

presentations for use in documenting the credit decision.

EDUCATION:

St. John Fisher College, Rochester, NY

Bachelor of Science, Management

Concentrations in Finance & Marketing

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