Manager Service

ISAAC D. WILLIAMS

* ******* **** ************, ** 29681 518-***-****

*********@*****.***

PROFESSIONAL PROFILE

I am seeking an organization in need of a hardworking self-motivator

willing to learn and assume responsibility.

* Dedicated and professional

* Great Work Ethic

* Take pride in achieving the best possible results

*Computer literate

* Strong administrative skills

* Youth development specialist

EDUCATION

08/96- 06/98 Bryant & Stratton Business Institute

Albany, New York

Associate, Business Management

EMPLOYMENT

06/08 - 12/2010 Service Coordinator/Independent Living Skills Trainer,

Belvedere Brian Injury Program; a provider of the New York State Department

of Health TBI HCBS Wavier Program and NHTD Wavier Program

* Case management services for adults with Traumatic Brian Injuries and

those whom are transitioning out of the nursing home.

* Completed intakes and assessment s on potential Waiver Participants

Develop and implement a service plan, which reflect the participant's goals

* Assist the participant in the development, implementation and monitoring

of all services in the Service Plan.

* Completed Medicaid applications, Initial and Revised Service Plans, Food

Stamp applications and Heap

* Arranged community and Waiver services for the participant

* Initiate and oversee the assessment and reassessment of the participant's

level of care and . on-going review of the Service Plan.

ILST

* Conduct a comprehensive functional assessment of the waiver participant,

identifying the participant's strengths and weaknesses in performing ADL

and IADL related to his/her established goals.

* Develop an ILST Detailed Plan ILST from the results of the functional

skills assessment.

* ILST services may include assessment, training, and supervision of an

individual with self-care, medication management, task completion,

communication skills, interpersonal skills, socialization, sensory/motor

skills, mobility, and community transportation skills,

reduction/elimination of maladaptive behaviors, problem solving skills,

money management, pre-vocational skills and skills to maintain a household.

12/07-06/08 Director of Off-site Apartment Program

ClearView Center Inc., 500 Central Ave, Albany, New York 12206

* Supervise 3 Off-site Case Managers

* Reviewed and collect all Quarterly Case Reviews and Treatment Plans for

participant whom are developmental disabled with MICA issues

* Facilitate monthly Resident Counsel Meetings

* Preformed monthly chart audits for all participant in the Off-Site

Apartment Program

* Manage new admissions

* Provided training for new staff within Off-Site Program

* Taught appropriate problem solving techniques to aide staff in dealing

with difficult situations

* Carry a caseload of up to 8 participants and provide the services listed

below

7/07-12/07 Senior Case Manager,

ClearView Center Inc., 500 Central Ave, Albany, New York 12206

* Case management for Adults whom are developmental disabled with MICA

issues

* Create and revised treatment, proactive, and behavioral plans for

developmental disabled participant with MICA issues

* Assist participate obtain Benefits and services such as Medicaid, Food

Stamps, Heap and Section 8

* Performed thorough apartment inspections on a weekly basis

* Provided inner office conflict resolution as well as clients amongst one

another

9/03-7/07 Information Associate,

SPARC, Albany, New York

Maintained and updated medical records

Assisted with all administrative office duties

Scheduled appointments for treatment counselors

Processed client payments for treatment

Verified patient insurance benefit

Completed data entry

Provided customers with debt resolution counseling

1/02-5/05 Outreach Worker

ASPJ, Troy, New York

* Facilitated weekly group meetings with adolescents with behavioral issues

* Coordinated & supervised monthly field trips

* Scheduled and monitored weekly coordination of the clients community

service

* Provided regular dialogue and progress update with the parents, guidance

counselors, probation officers and other outreach coordinators on a weekly

basis

* Provided weekly individual one-on-one meetings with the adolescents

* Carried a case load of up to 15 adolescents with behavioral issues

12/00- 9/03 Senior Residential Case Manager

ClearView Center Inc., Albany, New York

* Case management for Adults with MICA issues

* Create and revised treatment, proactive, behavioral plans for participant

with MICA issues

* Assist participate obtain Benefits and services such as Medicaid, Food

Stamps, Heap and Section 8

* Performed thorough room inspections on a weekly basis

* Provided inner office conflict resolution as well as clients amongst one

another

7/99 - 1/01 Debt Resolution Agent

Solomon & Solomon PC, Guilderland, New York

* Provide debt resolution counseling

* Collection of $50k a month

* Skip tracing

* Data Entry

* Regular communication with lawyers, paralegals and the sheriffs' dept in

regards to preparation of legal documents as they pertain to judgments,

income and property executions

PROFESSIONAL ACOMPLISHMENTS & SKILLS

* Microsoft: Access, Excel, Outlook, Word

* IMA

* Epaces

* CMHC

(References furnished upon request)

REFERENCES

PERSONAL:

Carolyn Moore

Sergeant 1st Class US Army

7 Landing Lane

Simpsonville, SC 29681

Cell: 843-***-****

Home: 864-***-****

Ms. Laura Forte

Tax Property Analyst of Key Corp. Leasing

160 Clinton Ave

Albany, NY 12210

Work: 518-***-****

Home: 518-***-****

Alisha Kennard

ASA VI for Albany Medical Center Hospital

53 Grand St

Albany, NY 12207

Work: 518-***-****

Home: 518-***-****

Mr. Aaron Collington

Police Officer of Troy Police Department

319 Hoosick St

Troy, NY 12180

Home: 518-***-****

Cell: 518-***-****

PROFESSIONAL:

Mrs. Colleen Durr

Store Manager of Cumberland Farms

96 Second Ave

Watervliet, NY 12189

Work: 518-***-****

Home: 518-***-****

Mrs. Eileen Clark

Nurse for Ellis Hospital

17 Windsor Drive

Scotia, New York 12302

Home: 518-***-****

Cell: 518-***-****

Ms. Ilene Cote

Program Manager of ClearView Center Inc.

Holt House

222 Lancaster St

Albany, NY 12210

Work: 518-***-****

Cell: 518-***-****

Ms. Carla Billey

Service Coordinator for Belvedere

142 Washington Ave Apt 501

Albany, NY 12210

Work: 518-***-****

Home: 347-***-****

Contact this candidate