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Sales Manager

Chicago, Illinois, 60613, United States
March 22, 2011

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Jennifer A. Pietrzak

**** * ********* ***, *******, IL. 60613

Home 773-***-**** Mobile 773-***-**** /


Sales professional with strong interpersonal, communication and negotiation

skills. Background includes relationship building with key accounts and

management experience in entrepreneurial environments. Excellent problem

solver with leadership and innovative organizational abilities. Self-

motivated and goal driven, with a proven record of exceeding performance

and profit objectives.


WASTE MANAGEMENT, Houston, TX 1999 to 2010

Fortune 200 company providing comprehensive refuse, recycling and

environmental solutions.

Account Manager, Chicago, IL (2002-2010)

Managed a portfolio of 400+ customers with total monthly revenue of

approximately $500,000+ through relationship building and achieving

sustainability goals.

. Obtained 6% increase in contract secure rate each month with a measurable

reduction in defection rate through relationship building of newly

acquired customers.

. Surpassed company goals by maintaining profitability within customer base

through monthly price increases and service changes with no loss of

client base.

. Diverted refuse from landfills by implementing and managing recycling

programs with 40% of customer base.

. Worked collaboratively with operations to resolve service issues

resulting in a high level of customer satisfaction.

. Revitalized and reinforced relationships with customers such as Harpo

Studios and Treasure Island Foods which led to renegotiating long term


. Emerald Circle recipient for surpassing monthly sales goals.

Territory Manager, Chicago, IL (1999-2002)

In this dual role, focused on both account retention and new sales for an

assigned territory of 500+ customers. Customer base included property

management, manufacturing, restaurants and retail.

. Prospected for new customers and achieved budgeted sales goals.

. Developed and implemented selling strategies to efficiently manage

prospects and customer base.

. Ensured company revenue growth by generating new sales as well as

retaining current customer base with a measurable decrease in defection


AETNA, Hartford, CT 1997 to 1999

National leader of health and related benefits.

Sales Executive, Chicago, IL

Established sales with corporations for health, life and disability


. Met business sales productions goals through aggressive direct


. Delivered organized and polished presentations of benefit solutions to

fit a large scope of customers.

. Implemented health care benefit programs to companies by overseeing the

total process.

Jennifer A. Pietrzak Page two

ENTERPRISE RENT A CAR, St. Louis, MO 1994 to 1997

Largest rental car company in North America.

Assistant Manager, Evanston, IL

Responsible for daily operations of a rental car branch office in an

entrepreneurial environment.

. Managed, trained and mentored five trainees through delegation and

motivational tactics.

. Earned monthly commissions based on managing the branch office profits

and losses while managing a fleet of 100+ vehicles.

. Built relationships with customers and vendors through relationship

building skills.

. Succeeded in becoming the top producing office by exceeding market area

goals through exceptional teamwork and selling strategies.

MARRIOTT HOTELS, Bethesda, MD 1992 to 1994

International operator of hotels and lodging facilities recognized for

award winning service.

Front Desk Supervisor, Schiller Park, IL

Conducted all activities for front desk of a 100 room extended stay hotel

concept including conducting guest check ins/check outs, switchboard

operation and handling all guest requests.

. Assisted companies such as Keebler and Siemens with their extended stay

hospitality needs.

. Worked closely with housing and maintenance departments to ensure overall

guest satisfaction by exhibiting strong communication and delegation


. Promoted to a supervisor role after completing an internship.


BS, Family and Consumer Sciences/ Business Administration minor

Eastern Illinois University, Charleston, IL, 1992


Professional Negotiation Skills, Professional Selling Skills, Value

Proposition & Solution Selling,

DEI Sales Training courses

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