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Manager Quality Assurance

8852, United States
March 29, 2011

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**** ******** *****, ******** ********, N.J. 08852 Phone: (732) 329--6599

Cellphone: 908-***-****


IT Compliance Document Control Specialist

Quality Assurance * Document Control * Electronic Quality Management System


Career Highlights: British Telecom resides in a 15,000 square foot office

space in Princeton, NJ which was leased for the purposes of

accommodating a new major client. Along with the Contract

Director, PMO Director and myself we created the space into what

is now an IT Global Data Center that supports many clients.

Below are the projects I was responsible for successfully

completing on time and within a $2M budget. Also, listed are the

various responsibilities I successfully achieved that

contributed to the success of the IT deliverables to our client.

Education: Rider University, Lawrenceville, NJ

Bachelor of Arts Liberal Studies

Concentration: Social Science

Middlesex County College, Edison, NJ

Associates in Applied Science

Major: Business Administration



Experience: British Telecom, Princeton, New Jersey


IT Compliance Document Control Specialist

. Created and advised on IT Documentation Development used in

the Pharmaceutical Client's End-to-End Delivery process.

Track and Report on the progress of IT documentation.

. Performed audit of IT documentation and compliance processes

and remediated the findings.

. Created projects and tasks with timelines and schedules using

MS Project.

. Migration of IT Compliance documentation from MS SharePoint

to the controlled EQMS repository.

. Performed quality checks to ensure IT documentation adheres

to good documentation standards that meet auditing criteria.

. Assisted in authoring Standard Operating Procedures that

outline the creation of controlled and standard documents.

Created templates and forms used in the documentation


. Uploaded and Controlled the IT documents into the EQMS

(Electronic Quality Management System) Repository. Built the

electronic review and approval paths within the repository,

which follows adherence to 21 CFR Part 11 electronic


. Oversee the storage of documentation; Versioning, Retiring

and folder creation of folder structures.

. Ensured adherence to document management procedures and


. User's source of advice for document compliance standards and

document management controls.

Domain Name Specialist - British Telecom

. DNS responsibilities consist of the registration and transfer

of domestic and international domain names as requested by

the client.

. Utilize vendor web-based portal to set-up client account and

manage product activity consisting of approximately 1200

domain names registered monthly.

. Domain name portfolio generates a profit $1M annually.

. Research information and provide client of restrictions and

requirements of each country registry rules. Manage the

status of domain name registrations from inception to


. Hold weekly meetings with client and vendor on order status

while consistently meeting service level agreements of

registrations as outlined in the contract.

. Prepare and submit monthly domain name service report to


. Validate VeriSign monthly invoices and resolve discrepencies

against BMS orders for accurate client billing. Prepare

monthly billing report and submit to Billing Manager.

Project Management Office/Contract Support - British Telecom

. Analyze, prepare and submit monthly BT employee labor report

on contract time, which consists of 200 technical staff

worldwide. Ensure charges against projects are recorded

accurately to ensure contract staff cost savings.

. Utilize the electronic document repository (GS Portal)

managing controlled documentation as outlined in written work

instruction. Manage the review and approval process of

controlled documents and archival/upload of the documents and

work products associated with them

Office Manager - British Telecom

. Evaluated cost and quality of services, goods and office

supplies and managed the negotiation and maintenance of

contract vendor agreements including delivery schedules and


. Purchased office machines and computers and telephone system.

Coordinated the delivery and installation.

. Create purchase orders using WEBPOR finance system and manage

inventory control of office machinery and laptops.

. Receive and check invoices and forward on for payment to

vendor. Investigate purchase order issues.

. Managed activities and physical lay out to office space and

movement of people and coordinated associated office


. Coordinate with contractors and vendors on office furniture,

office repairs/replacements, electrical, plumbing, etc.

Cytocom, Princeton, NJ

Office Manager 8/2003 - 10/2004

. Liaised with building property management and corporate IT

personnel as it relates to vendors and new hires.

. Purchasing responsibility included opening various vendor

accounts keeping within budget.

. Point of contact for billing issues.

. Reconciled corporate Amex card accounts.

. Created and edited PP presentations and medical


. Prepare client marketing materials for vendor showcases.

Sarnoff Corporation, Princeton, NJ

Administrator 5/2001 - 2/2003

. Orchestrated all details of high-level meetings that

attracted internal and external attendees.

. Prepared a Business Overview Presentation created in

PowerPoint and utilized by Management.

. Managed Director's and Manager's daily activities using

Netscape calendar.

. Arranged international and domestic client


. Attended weekly business update meeting. Prepared and

distributed staff meeting minutes throughout the Business


Bristol Myers Squibb Company, Plainsboro, NJ

Executive Assistant to Vice-President, Information Technology

8/1996 - 5/2001

Organized off-site Team Building event for the IMSSO Staff.

. Prepared the 1998 IMSSO Handbook featuring the Vice-


key roles as well as the organization's missions and


. Organized department moving project called Destination:


. International/domestic travel arrangements, internal/external


coordination, prepared expense reports and maintained the

daily calendar.


Knowledge: Qualsys EQMS (Repository used for compliance documentation.)

Finance Systems: BT GFP (Global Finance Platform) used for

expenses, purchasing, employee time recording, MS SharePoint, MS

Office 2003 and 2007 Word, Excel, Visio, PowerPoint, MS Access

Database, BT BFG Inventory Database


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