Customer Service Medical

Julia Garza

*************@*****.***

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Education

The University of Texas at Austin (Austin, Texas)

Bachelor of Science in Human Biology with honors, August 2010

Member of Phi Beta Kappa (Alpha of Texas)

Relevant Courses: General Chemistry I and II and corresponding labs,

Intro. to Analytical Methods, Organic Chemistry I and II plus corresponding

lab, Biostatistics, Differential Calculus, Integral Calculus, Essential

Computing Skills, Physics I and II and corresponding labs, Cell Biology,

Lab Studies in Cell Biology, Genetics, Lab experience in Genetics,

Comparative Animal Physiology, Evolution, Biomedical Engineering World

Health and Biotechnology Course, Intro. to Psychology

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Skills and Relevant Experience

. Laboratory: Experience with chemical and buffer preparations, gas

chromatography, Infrared spectroscopy, polymerase chain reaction and

gel electrophoresis research methods (for example SDS-PAGE

Electrophoresis), light and electron microscopes, safety techniques,

pipetting, and data analysis.

. Computer: Microsoft Word, Excel, PowerPoint, Access, Medisoft

(medical database) proficiency; familiar with company computer systems

required by various jobs including Frost Bank and the allelic

discrimination software used in the Ahuja lab.

. Clerical skills: Expertise of multi line telephone systems, faxes,

front desk management, etc.

Medical Assistant January 2010-July 2010

Pflugerville Medical

. Performed various tasks which included handling patient lab specimens,

taking blood pressure, height, and weight of patients, preparing

patient charts, taking care of refill request, entering patient

insurance and billing information, and other front office duties.

Research Intern Summer 2009

The University of Texas Health Science Center at San Antonio

. Worked in Dr. Sunil Ahuja's labs of the UTHSCSA's Division of

Infectious Disease in research focusing on the genetic aspect of HIV

susceptibility. Performed various tasks and learned to use the

specific equipment and procedures required for allelic discrimination

including polymerase chain reaction and gel electrophoresis. Became

familiar with using the PCR machine. Researched independently the

role of a promising gene, the RANTES gene, in HIV susceptibility and

disease progression. Gave a presentation over results at the end of

the summer.

Student Volunteer January 2009-

December 2009

St. David's Medical Center (Austin, TX)

. Student volunteer in the St. David's Women's Health Resource Center

and 3-East Nursing Floor.

. Attended the 2009 Spring Volunteer Orientation and gained information

about St. David's Hospital mission, patient care, and information for

new volunteer role.

. Filed patient lab records and helped wheel patients down to various

locations within the hospital.

. Performed a variety of receptionist, clinical, and patient care duties

in the Women's Health Resource Center under the direct supervision of

the Director of the Women's Health Resource Center.

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Additional Work Experience

NEISD Substitute Teacher October 2010-

present

North East Independent School District

. Substitute teacher for elementary and high school grade levels.

Tutor Fall 2009

Private Tutor

. Periodically tutored 3 high school students individually in subjects

including biology, algebra II, and geometry.

Bank Teller Summer 2007

Frost National Bank

. Processed hundreds of customer bank transactions per day (including

deposits, withdrawals, cashier's checks, etc.) Underwent a 4 week

training to become certified. Gained valuable customer service

experience.

Work/Study Student Academic Year 2006-2007

Trinity University Psychology Department

. Provided administrative support for faculty and department staff.

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Academic Distinctions

. Member of Phi Beta Kappa (Alpha of Texas)

. Alpha Lambda Delta Phi Eta Sigma Honor Society

. Recognized for high academic achievement during first semester at U.T.

. Member of the National Society of Collegiate Scholars

. College Scholar Spring 2009 and Spring 2010 for the University of

Texas at Austin College of Natural Sciences

. Received Lab Certification through SURGe (Science Undergraduate

Research Group at U.T. Austin)

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Extra-Curricular Student Organizations/ Volunteer Positions

. GENAustin (Girls Empowerment Network)

. Habitat for Humanity (University of Texas Campus Chapter)

. American Medical Student Association (University of Texas at Austin

Chapter)

. American Medical Student Association (AMSA; Trinity University

Chapter)

. Latino Exchange (Trinity University)

. Public Relations Committee of Latino Exchange

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