Customer Service Manager

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Kathy Bryant

objective

TO FIND A REWARDING CAREER IN WHICH I MAY GROW.

Summary of qualifications

Type 50+ words per minute, 10-key by touch, Knowledge of Windows, MS Word,

Excel, and Lotus 1-2-3, Aptitude for numbers and skilled in math,

organization, and reasoning, Successful in creating and implementing

strategic plans, setting and administering budgets, and developing improved

processes to meet short and long term objectives, Analyzes payroll cost and

productivity reports, reviews OSHA logs for injury analysis, implements

best practice improvements, Able to install vision to achieve company goals

and surpass company expectations while maintaining quality, safety, and

customer service integrity through total quality management.

Employment

HUDDLE HOUSE 2007 - MAY 2010 MANAGER/BOOKEEPER

Monitor daily operations to ensure that procedures are followed properly,

Interview management and hourly staff, hiring process, coordinate training,

Inventory, Scheduling, Ensure Cost Control, Accounts Payable, Receivable,

Payroll, Prepare financial statements.

QUIZNO'S 2005 - 2007 OWNER

Supervise the start-up, negotiate contracts with suppliers and vendors,

Interview management and hourly staff, Hiring process, Coordinate training,

Monitor daily operations to ensure that procedures are followed properly,

Provide marketing.

DENNY'S RESTAURANT - 2004-2005 ASSISTANT MANAGER

Run shifts, Responsible for crew schedule of all forty plus employees,

Scheduling, Interviews, In charge of creating a plan of action to reduce

food cost without jeopardizing customer service, Inventory, Truck

ordering.

BEAL'S MANAGEMENT 2000-2004 MANAGER/BOOKEEPER

Run shifts, Scheduling for shift leaders and crew, Inventory and Truck

ordering, Payroll, Accounts Payable and Receivable.

J.L. FRENCH - 1998-2000 AUDITOR

Assured the quality of parts so they could be prepared for shipment. I

assured quality by running parts on a CNC machine and by using Various

other tools such as calipers to assure they were in spec., Training of new

Auditors.

RBR TOOL SHOP - 1995-1998 OFFICE MANAGER

Payroll, Accounts Payable and Receivable, Set up appointments for new

customers, Ordered supplies, Typed invoices, Charts, Letters, Memos, Sorted

and filed Contracts.

Education

Western Kentucky University - Business Management

Bowling Green Voc. Tech. - Surgical Tech. (currently attending)

REFERENCES

AVAILABLE UPON REQUEST.

Contact this candidate