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Project Manager Management

Frisco, Texas, 75034, United States
March 30, 2011

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**** ***** *****

Frisco, TX 75034


IT Project Manager with Consulting Background and SAP Knowledge

PMP certified IT Project Manager

Extensive Experience Managing SAP Projects

Demonstrated Results In Project & Program Management, Virtual Team

Management, SCRUM/Agile Implementation & Service Delivery and Operations.


IT Stakeholder Manager 08/10 - Present

Irving, TX

Nokia, Inc.

. Responsible for Latin America (LATAM) Services IT Program Portfolio

spanning (6) key IT projects with annual budgets exceeding 2.3 million

euros. Report portfolio status to LATAM regional management on bi-weekly

basis and C-level IT Steering Group monthly. Tasked with ensuring project

budget deviation of less than 5%.

. Work directly with project managers to obtain project level data for

status roll-up and serve as immediate contact for critical issues not

resolved at the project level. Responsible for reviewing and validating

project plans, resource plans, budget, risk management plan, communication

plan on a weekly basis. Participant and contributor in major project "E-

milestone" meetings/decisions. Responsible for monitoring capacity and

demand management.

. Continuously ensure IT projects align with Nokia strategic objectives and

evidence is submitted to meet Sarbanes-Oxley requirements. Contributor to

global PMO helping define and enforce internal project/program management

methodology. Well versed in HP PPM and Planview toolsets.

. Operational responsibility for local IT projects in Latin America

including VOIP deployment, VPN/wireless access and IT technical support.

Ensure service levels meet local business expectations and escalate

concerns and additional IT needs to HP as needed. Assisted with reducing

quarterly voice costs by 56K euros by replacing fixed phone lines with PC-

based VOIP solution.

Current Project Portfolio

Be Entertained - Ovi Music Brazil

Responsible for Ovi Music Brazil Royalty Accounting solution designed

to ensure music publishers submitting works to music catalogue are

accurately reimbursed for works sold. Solution is hosted in Helsinki,

Finland, managed virtually by support resources in Manaus, Brazil

while coordinating with business stakeholders in Bristol, England.

Yearly budget ~ 1.2 million euros.

Communicate & Coordinate - Nokia Messaging and Ovi Mail

Support local marketing units by deploying and testing global

messaging and email solutions aimed at encouraging consumers to sign-

up and receive personalized email and messaging communications.

Requires careful coordination with Latin America operators including

America Movil, Telefonica, Movistar and TIM Brazil in addition to

local marketing resources and localization partners. Portfolio

includes (3) sub-projects, (4) technical project managers located

between Finland, Brazil and Mexico with a budget not to exceed ~875K


Explore & Navigate - Ovi Maps using NAVTEQ Navigation

Providing IT support to local sales unit for Ovi Maps and Ovi Suite

launch for Nokia N97 mini, Nokia 5800 Xpress Music and N8 handsets to

Latin America. Portfolio includes (2) sub-projects aimed at testing to

validate consumer experience for existing and beta releases. Consists

of testing NAVTEQ GPS accuracy, performance and reporting

inconsistencies to global Maps team. Resources include (2) FTE testing

resources with a budget not to exceed ~225K euros.

Project Manager 12/05 - 08/10

Irving, TX

Nokia, Inc.

. Responsible for facilitating definition of project scope, objectives and

deliverables, developing and maintaining Work Breakdown Structure (WBS) in

Microsoft Project, identifying critical path activities and creating

project schedule, defining and monitoring resource allocations, accounting

for resource hours, tracking project budget, implementing change

management process and setting up reporting process to program manager.

. SCRUM Master and familiar with Agile development key concepts. Frequently

utilized SCRUM methodology to quickly gather from business and present

mock-up for requirements validation.

. Completed ITIL v3 Foundation Course and familiar with key concepts of

Service Strategy, Design, Transition, Operation and Improvement.

Key Projects & Achievements

Nokia Corporate Strategy 07/08 - 08/10

Helsinki, Finland

Served as program manager for the technical migration of Voice, WAN, SaaS

services and application development environments from Nokia to the newly

formed Nokia Siemens Networks (NSN) organization. Portfolio included (77)

services, over (1200) servers and (15) technical project managers.

Responsible for ensuring resolution of issues with implications to cost,

schedule and/or scope, maintaining program level risk management plan and

reporting program status to Nokia executive level on weekly basis.

Relocated to Helsinki, Finland for (6) months full-time to work onsite at

Nokia headquarters in Espoo, Finland directly with executive management.

In daily contact with NSN program manager to resolve open issues requiring

additional resources, support, budget etc. Quarterly budget exceeded 1.5

million euros.

Nokia IT 05/07 -

07/08 Sao Paulo, BR

Assigned as Deployment Manager for Nokia Consumer Retention program for

Brazil, Argentina, Chile, Venezuela, Colombia and Mexico. Responsible for

mapping the global program guidelines to local Latin America requirements

and managing daily deployment tasks while abiding by internal PM "E-

milestone" methodology. Managed Wunderman marketing agency to ensure they

performed all localization and translation of content accurately and on

time. Managed setup, configuration and testing of SMS connectivity to all

countries in collaboration with Sybase enabling consumers to receive SMS

messages in their respective language. Deployment was done via a virtual

team with stakeholders in Latin America, UK and Finland. Provided weekly

status to key stakeholders, monthly updates to steering group and had less

than 5% variance in milestone achievement dates.

Nokia SAP 09/06 -

05/07 Manaus, BR

Project Manager for Direct Nokia Delivery (DND) which is an on demand

material ordering system allowing raw material delivery directly from

suppliers to the Nokia manufacturing plant in Manaus, BR removing the need

to store raw materials. Managed SAP blueprint development, changes to

Materials Management (MM), master data maintenance, transports to new

environments and testing. Managed external vendor responsible for setting

up RFID gates and RFID tags for incoming raw materials destined for

production floor. Responsible for maintaining 99.9% production uptime

while implementing project since downtime equates to over US$1 million per

60 seconds. Eliminated need for warehousing of key raw materials thus

reducing the need for over 204,000 cubic feet of storage and saving over

RI$850,000 in yearly overhead costs.

Nokia SAP 12/05 -

09/06 Irving, TX

Served as Technical Implementation Manager (TIM) for a SAP R/3 v4.7

engagement for a business process improvement project where Nokia adopted

a new sales distribution model for a major Latin American telecom.

Impacted modules included SD, FI, CO-PA and MM and several new reporting

requirements were implemented. Responsible for managing all technical

activities and resources including concept review, ABAP development, EDI

document definition, transports, environment moves and setting up a new

AS2 HTTPS connection between our Manaus, BR factory and our vendor. Held

legally accountable for conforming to Brazil financial requirements

including Nota Fiscal and SATI reporting. Project was Sarbanes-Oxley

compliant requiring regular project evidence to demonstrate conformance.

Managed over (12) global virtual team members between Finland, India and


Software Configuration Build Manager 07/04 - 12/05

Irving, TX

Nokia, Inc.

. Served as Software Configuration Build Manager responsible for defining,

implementing and enforcing Configuration Management (CM) policies for

global application development projects.

. Responsible for a global implementation of Rational ClearCase and

associated CM procedures supporting over (40) projects. Decreased downtime

by 26% by instituting strict yet practical configuration management



BearingPoint Inc. 10/02 - 06/04

Santa Ana, CA

. Criminal Analyst Team Lead responsible for supporting Vision, a 2-Tier

Criminal Justice Information System. Led JAD sessions to gather functional

requirements from three California Superior Courts in efforts of

developing an N-Tier version.

. Mentored a focused team of analysts and was responsible for managing my

team budget and project plan. Served as the client's first point of

contact and managed client issues on a daily basis. Involved in formal

analyst performance review and feedback process.

Systems Analyst 04/00 - 09/02

Portland, OR

Deloitte Consulting

. Hired as Systems Analyst / Public Sector division and underwent rigorous

training in client management, system analysis and vendor management.

Served clients in Pharmaceuticals, Insurance, Healthcare and Law and

Justice. Traveled weekly to client site and worked independently with

client with minimal supervision or oversight.

Client Summary

The Regence Group - BlueCross / BlueShield, Portland, OR

Assigned to assist in defining HIPAA compliant electronic transactions for

Regence and several of its affiliate plans including Regence BlueCross

BlueShield of Oregon, Regence BlueShield Washington and Regence BlueShield

of Idaho. Worked directly with Subject Matter Experts (SME) to define the

Electronica Data Interchange (EDI) of all HIPAA electronic claims and non-

claims transactions destined for, or originating from Regence Plans.

Harris County Sheriff, Houston TX

The purpose of this engagement was to gather requirements and provide a

proof of concept for an integrated justice information system to support

law enforcement and court case management activities. As a lead member of

the requirements team I was responsible for facilitating requirement

gathering sessions and documenting resulting requirements. Abided by the

Rational Unified Process (RUP) and presented results to the client for

validation and design team for implementation. Authored Software

Requirement Specification (SRS) documents for each system module with

detailed use case requirements, functional and non-functional

requirements, business rules and glossary items. Created UML models via

Rational Rose and use case, sequence, activity, data flow and state



Bachelor of Science, Information and Computer Science (ICS)

Specialization in Software Engineering

University of California, Irvine 06/96 - 06/00


. PMP-Certified since November 2006, in Good Standing with PMI

. Certified SCRUM Master

. Completed ITILv3 Foundation Class Course

. Member, Project Management Institute (PMI) and local Dallas PMI Chapter

. Blog author of, a blog dedicated to IT

Project and Program Management

. Intermediate Level Brazilian Portuguese Speaker

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