Customer Service Administrative Assistant
Resume:
UNDRA SMITH
Houston, TX ***84
********@*******.***
SUMMARY
Successful administrative professional with extensive and diversified experience in managing special projects
supporting executive management. Extensive experience in the area of secretarial and administrative
assistance. Customer relations background, including consulting with clients, composing correspondence and
communicating telephonically. Able to organize and execute projects from start through completion.
Experience in general office procedures.
PROFESSIONAL EXPERIENCE
CVS/pharmacy, Houston, TX
2010-
Shift Supervisor
• Responsible for customer service, colleague supervision,
cash handling and merchandising activities.
Adecco Employment Service, Houston, TX
2009-2010
ADT Security Service (Administrative Assistant)
• Retrieve and setup telephone contract as well as contracts
from Sales Representative.
• Process work orders and bill accounts.
• Customer Service and Relieve Receptionist.
Meador Staffing Services, Houston, Texas
2008-2009
Siemens Wind Energy (Administrative Assistant)
• Assist manager with daily duties
• Copy and fax documents
• Routine data entry and performance of routine clerical tasks
• Code work orders in order for Siemens employees
Timeshare Solutions, LLP, Las Vegas, Nevada
2004-2007
Payroll Processor
• Processed payroll and maintenance fees for over 3000 properties.
• Communicated with customers concerning the process of escrow.
• Maintained all Human Resources responsibilities for all staff concerning changes in policy.
Fairfield Resorts, Las Vegas, Nevada
2003-2004
Contract Processor
• Drafted detailed tracing reports daily, weekly, and monthly for sales and corporate office.
• Proofed contract documents received from the Sales Office for completeness and accuracy.
• Verified information entered into the Qantel (mainframe computer system) is accurate.
• Prepared weekly reports summarizing any error or omissions in the contract documents.
• Audited pending contracts.
Plains Marketing, LP, Denver Colorado
2002-2003
Marketing Specialist
• Administrative Assistant to the Marketing Representative.
• Set-up contracts for operators, quoted prices on lease according to the market price,
as well as setup new lease.
• Maintained entire office inventory.
United Airlines (DIA) World Headquarters, Denver, Colorado
2000-2003
Station Support Clerk
• Assisted managers and supervisors by performing clerical activities associated with
all general office and personal functions in a Station Operating Office.
• Performed personnel related duties, including the process of UG100’s pay certificates,
transfer request with the ability to resolve questions and problems, as well as typing,
filing and mail handling duties.
Plains Marketing, LP Houston, Texas
1989-2000
Division Order Associate
Prepared pay sheets and title opinions, added owner numbers and division of interest, and issued division orders.
Handled transfers of the division of interest and the movement of money.
Corresponded with the interest owners and operators, requiring a letter and return telephone calls.
Established 100 percent lids and paid direct to operators.
Processed requests for duplicated division orders. Served as relief receptionist for the switchboard for the entire
company.
EDUCATION
Division Order Analyst Certificate
The Land Department, Inc. Houston, TX
Data Entry/Word Processing Certificate
Elkins Institute, Houston, Texas
A.S. in Childcare Technology
Lamar University, Beaumont, Texas
Diploma, Buna High School
Buna, Texas
COMPUTER SKILLS
MS Word, MS Excel, QuickBooks, WordPerfect 5, Lotus 1-2-3 & Oracle
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