Customer Service Sales
Resume:
JAKE R. Murphy
**********@*****.***
Crystal Lake, Illinois 60014
Professional Qualifications
Customer Service Skills:
. Corresponded with customer needs quickly while promoting Willard's
products; ensured customer satisfaction.
. Ordered and installed computer loggers for customer's use in recording
data.
. Handled and fixed customer equipment as quickly as possible;
maintained operational efficiency.
. Sold, explained, ordered and installed precision Ag technology for
customer use in advancing their business.
. Calibrated and maintained customer yield monitors each season.
. Successfully advanced in rank and attained highest caddie honors.
. Achieved the Country Club Scholarship for outstanding customer
service, work ethic and academic success.
. Addressed and assisted high profile business executives at the Country
Club; maintained a professional attitude.
Leadership Skills:
. Provided support of five salesmen; ensured assistance kept
customer/business operations at the highest standards.
. Managed and collected each customer's planting data while ensuring
HighQ system remained up-to-date.
. Collected and uploaded yield data into HighQ; provided harvest books
for each customer.
. Generated PowerPoint presentation for Willard Ag's end of the year
Sales Meeting.
. Recommended for and completed the Senior Mentor program.
. Motivated freshmen students to quickly adapt to new surroundings while
completing the Senior Mentor program.
. Junior Golf Coach for young, aspiring golfers. Received "Integrity of
Golf" award two consecutive years as voted on by peers.
Research Skills:
. Compiled past years data, researching weather and environmental
factors at the time; created Sales presentation.
. Viewed several seed sales presentations given to Willard Agri-
Services' sales team
. Planned luncheon for company customers by researching best rates for
food and service.
. Researched upcoming technological advances within industry, and
relayed information to the proper salesman.
. Developed the final outline which was presented to all Willard
customers.
Experience
Willard Agri-Service
HighQ Technician January 2010 - Sept. 2010
Crystal Lake Country Club
Bag Staff Manager/Honor Caddie April 2000 - Fall 2009
Bloomington Country Club
Bag Staff Manager August 2008 - May 2009
Technical Skills
. Programmed and installed computer devices for Willard Ag's customers
. Worked extensively in Adobe building customer's yield review books
. Proficient in Microsoft Word, Excel, PowerPoint, and Adobe CS3 Suite
Awards/ Organizations
. Prairie State Achievement Award Math/Science
. Country Club Scholarship
. Illinois State Dean's List
. Ron Marks Integrity of Golf
. Senior Mentor Program
Education
Bachelor of Science, College of Applied Sciences and Technology
Major: Agribusiness GPA: 3.55/4.0
Illinois State University
Minor: Economics
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