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Customer Service Sales

Crystal Lake, Illinois, 60014, United States
March 30, 2011

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JAKE R. Murphy


*** ******** ****

Crystal Lake, Illinois 60014

Professional Qualifications

Customer Service Skills:

. Corresponded with customer needs quickly while promoting Willard's

products; ensured customer satisfaction.

. Ordered and installed computer loggers for customer's use in recording


. Handled and fixed customer equipment as quickly as possible;

maintained operational efficiency.

. Sold, explained, ordered and installed precision Ag technology for

customer use in advancing their business.

. Calibrated and maintained customer yield monitors each season.

. Successfully advanced in rank and attained highest caddie honors.

. Achieved the Country Club Scholarship for outstanding customer

service, work ethic and academic success.

. Addressed and assisted high profile business executives at the Country

Club; maintained a professional attitude.

Leadership Skills:

. Provided support of five salesmen; ensured assistance kept

customer/business operations at the highest standards.

. Managed and collected each customer's planting data while ensuring

HighQ system remained up-to-date.

. Collected and uploaded yield data into HighQ; provided harvest books

for each customer.

. Generated PowerPoint presentation for Willard Ag's end of the year

Sales Meeting.

. Recommended for and completed the Senior Mentor program.

. Motivated freshmen students to quickly adapt to new surroundings while

completing the Senior Mentor program.

. Junior Golf Coach for young, aspiring golfers. Received "Integrity of

Golf" award two consecutive years as voted on by peers.

Research Skills:

. Compiled past years data, researching weather and environmental

factors at the time; created Sales presentation.

. Viewed several seed sales presentations given to Willard Agri-

Services' sales team

. Planned luncheon for company customers by researching best rates for

food and service.

. Researched upcoming technological advances within industry, and

relayed information to the proper salesman.

. Developed the final outline which was presented to all Willard



Willard Agri-Service

HighQ Technician January 2010 - Sept. 2010

Crystal Lake Country Club

Bag Staff Manager/Honor Caddie April 2000 - Fall 2009

Bloomington Country Club

Bag Staff Manager August 2008 - May 2009

Technical Skills

. Programmed and installed computer devices for Willard Ag's customers

. Worked extensively in Adobe building customer's yield review books

. Proficient in Microsoft Word, Excel, PowerPoint, and Adobe CS3 Suite

Awards/ Organizations

. Prairie State Achievement Award Math/Science

. Country Club Scholarship

. Illinois State Dean's List

. Ron Marks Integrity of Golf

. Senior Mentor Program


Bachelor of Science, College of Applied Sciences and Technology

Major: Agribusiness GPA: 3.55/4.0

Illinois State University

Minor: Economics

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