Customer Service Quality Assurance
Resume:
LORRAINE S. BORGES
Clark Mills, N.Y. 13321
Email: ********@**********.***
315-***-**** Cell
SKILLS AND BACKGROUND
Highly Proficient in MS Word, Excel, Outlook and Power Point. Working
knowledge of MS Access
Highly Proficient in AS 400 Computer System
Member of ISM and National Association of Purchasing Management, Syracuse,
NY, and attend meetings regularly.
Seventeen years purchasing experience.
EDUCATION
B.S. Degree, Business Administration, Feb. 2001
State University of New York, Empire State College
Concentration in Business Management and Economics
PROFESSIONAL EXPERIENCE
Turning Stone Casino Resort, 5218 Patrick Road, Verona, NY 13478
Buyer - July 2001 - February 2011
Responsible for the negotiating and purchasing of various commodities
Primary Duties and Responsibilities:
% Receives requisitions for the Casino and Oneida Indian Nation for
services and products.
% Searches out best price using request for quote form, phone calls,
the Internet and past experience.
% Determine order strategy based not only on best price, but also in
conjunction with lead-time, quality and customer service.
0. Narrows purchasing decision to several preferred vendors. Engages in
negotiations with each vendor to ensure most favorable terms in relation
to price, quality, payment considerations and service.
1. Conducts meetings with internal customers in order to address issues and
concerns relating to their needs and to enable greater efficiency within
the purchasing function.
2. Resolves any problems with vendors including wrong shipments, late
shipments and price discrepancy as needed.
% Creates spreadsheets and develops reports using Microsoft Excel and
Microsoft Access as needed, taking data from various areas and using it
for reports to gather information to help in the purchasing function.
3. Developed database of all vendors with addresses, phone numbers, and
vendor account numbers easily accessed.
4. Maintain confidentiality with all information.
5. Work with contracts as needed for rentals, maintenance and service.
6. Backup for Senior Buyer for all her commodities including computers,
computer supplies and gaming equipment.
7. Commodities in the past and present have been copiers, office supplies,
medical supplies and equipment, office equipment, uniforms and many other
products, too numerous to mention.
Kendall Medical Products, 130 S. Main St. Oriskany Falls, N. Y. 13425
Purchasing Assistant - May 1994 - July 2001
Responsible for all Plant MRO Purchasing Functions
Primary Duties and Responsibilities:
% Receives all requisitions for the maintenance, repair and operations
of the plant from internal customers and reviews them for accuracy and
all necessary information such as signatures, correct account numbers and
all proper forms and paperwork.
% Searches out best price using request for quote form, phone calls,
the Internet and past experience.
% Determine order strategy based not only on best price, but also in
conjunction with lead-time, quality and customer service.
8. Narrows purchasing decision to several preferred vendors. Engages in
negotiations with each vendor to ensure most favorable terms in relation
to price, quality, payment considerations and service.
9. Places all MRO orders, either by phone, fax, e-mail or mail, including
annual blanket orders and service agreements.
10. Conducts meetings with internal customers in order to address issues
and concerns relating to their needs and to enable greater efficiency
within the purchasing function.
11. Coordinates with other departments such as accounting, shipping, and
quality assurance to ensure that all aspects of the purchasing function
are being carried out efficiently and effectively.
12. Resolves any problems with vendors including wrong shipments, late
shipments and price discrepancy as needed.
% Types all Purchase Orders in Microsoft Word. Acquire proper
signatures and effect all to finalize all purchase orders.
13. Responsible for the maintenance of the master department document set
and point of use subset, which is known as the Documentation Control
Point.
14. Creates spreadsheets and develops reports using Microsoft Excel and
Microsoft Access as needed, taking data from various areas and using it
for reports to gather information to help in the purchasing function.
15. Developed database for all blanket orders and service agreements so
reports can be printed as needed. An example would be a report by
expiration date with all orders that are due to expire within the next
few months are at the top and can be addressed.
16. Developed database of all vendors with addresses, phone numbers, and
vendor account numbers easily accessed.
% Responsible for any training required and paperwork signed off on all
SOP=s within the department.
PROFESSIONAL REFERENCES
For Lorraine Borges
Patricia Kierstead, Senior Buyer
Turning Stone Resort Casino
5218 Patrick Road
Verona, NY 13478
Phone: Office 315-***-**** Cell 315-***-****
Harrison Hummel IV, VP Technology
Hummel's Office Plus
25 Canal Street
Mohawk, NY 13407
Phone: Office 315-***-****, Cell 315-***-****
Bill Fendsack, Representative
Eastern Copy Products
7936 Seneca Turnpike
Clinton, NY 13323
Phone: Office 315-***-**** Cell 315-***-****
Mark Lanty, Representative
Office Max
3471 Erie Blvd East
Syracuse, NY 13214
Phone: Office 315-***-**** Cell 315-***-****
Contact this candidate