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Quality Assurance Training

Durham, North Carolina, 27705, United States
March 30, 2011

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Robert W. Harris

**** ********'s Way, Durham, NC 27705 . 919-***-**** .

Versatile, creative, and analytical communication professional. Draws

on broad experience in technical writing, graphic design, and cognitive

psychology to create printed and online materials that are clear,

attractive, and persuasive.


Writing/editing, document design, usability analysis.

Writer/Editor/Designer, Durham, NC (1989-present). Clients:

Wells Fargo, Minneapolis, MN

. Revised and expanded documentation related to the Secure and Fair

Enforcement for Mortgage Licensing Act of 2008 (the SAFE Act): a

Registration and Renewal Guide for mortgage loan originators, and a

Resource Guide for managers.

. Edited the user guide for the Vendor Management System of Record, a

program used to manage all aspects of vendor relations, including

quality assurance, change control, and risk assessment. Also updated

classroom training materials for students and facilitators.

RTI International, Research Triangle Park, NC

. Wrote standard operating procedures, work instructions, and

information sheets to ensure employee safety and to adhere to federal

and state requirements.

. Edited existing documentation to ensure clarity and accuracy.

DataFirst Corporation, Raleigh, NC

. Wrote and edited technical and marketing materials for the company's

line of archival medical image storage devices.

. Designed a professional look for all documentation.

Teleflex Medical, Research Triangle Park, NC

. Wrote and edited policies and procedures relating to labeling of

surgical products.

. Updated existing documentation and training materials related to

labeling and to the company's conversion to SAP.

ChannelAdvisor, Morrisville, NC

. Wrote the user manual for ChannelAdvisor Pro, a comprehensive suite

of tools for managing all aspects of running online auctions on eBay.

Productivity Point International, Morrisville, NC

. Created storyboards for e-learning and printed instructional

materials (to be used for employee training by Atlanta Gas & Light).

. Created instructor-led training materials for a business management

system used by Berlitz.

. Supervised a team of instructional designers.

. Performed quality assurance testing on e-learning modules.

IBM Corporation, Research Triangle Park, NC

. Wrote and edited marketing content for IBM web sites to promote

software solutions for small and medium businesses.

. Performed user acceptance testing on web pages to ensure

functionality and ease of use.

Duke University, Office of Research Support, Durham, NC

. Reviewed protocols for research in behavioral sciences to ensure

compliance with federal and institution policies.

. Edited existing instructional materials.

. Developed web-based tutorials for use by student and faculty


Droege Computing Services, Durham, NC

. For six years, wrote software user manuals for more than 50

information management programs for use in medical, academic, and

business settings.

. Created marketing materials, reference guides, and newsletters.

. Designed a consistent look for all company materials.

Virtus Corporation, Cary, NC

. Created the user manual for WalkThrough, the first real-time 3D

design application for desktop computers (Mac User magazine's

"Breakthrough Product of the Year").

American Management Association, Watertown, MA

. Created Getting Started With DOS, an interactive self-study course

for PC users.

Blue Cross and Blue Shield of Oregon, Portland, OR

. Worked with a team to produce a winning proposal to the Health Care

Financing Administration that enabled BC/BS of Oregon to become one of

seven Host Sites in the nation.

Selected books:

. The Elements of Visual Style, an illustrated guide to creating

documents that catch the eye and get results (Houghton-Mifflin, 2007).

. When Good People Write Bad Sentences, a guide to clear and persuasive

writing (St. Martin's Press, 2004).

. Understanding Desktop Publishing, a guide to the basics of desktop

publishing (Sybex, 1991).

. DOS, WordPerfect & Lotus Office Companion, a best-selling guide (for

six years) to the essential features of three popular PC programs

(Ventana Press, 1990-96).

Training Coordinator, Savannah River Site (Department of Energy),

Aiken, SC (1984-1988)

. Managed six instructors to meet the needs of more than 4000 computer

users on site.

. Taught hundreds of employees in hands-on classes how to use computers

(PC, Macintosh, and mainframe) and popular software.

. Created practical user manuals, self-study courses, computer-based

training, videotapes, and other instructional materials.

. Established research-based guidelines for content and appearance of


Information Analyst, City of Columbia, Columbia, SC (1983-84)

. Operated a Burroughs system to maintain files for payroll, billing,

and collections for the city of Columbia.

Research Associate and Instructor, University of South Carolina,

Columbia, SC (1978-82)

. Taught the following undergraduate psychology courses: Introduction

to Psychology, Principles of Learning, and Research Methods in


. Managed the Research Methods Labs and supervised a dozen lab


. Executed research studies in human memory and perception.

. Created auditory and visual test materials, tested subjects, and ran

statistical analyses.

Textile Designer, Wamsutta Corporation, Lyman, SC (1977-78)

. Worked with digital pen and palette to create textile designs on

state-of-the-art Sci-Tex computer-aided design system.

Graphic Designer, Greenville Office Supply Company, Greenville, SC


. Designed and produced brochures, advertisements, illustrations, and

company logos for local clients.


MA degree in Cognitive Psychology (1980), University of South Carolina,

Columbia, SC.

BA degree in Art (1976), Furman University, Greenville, SC.


. Author of books that have been main selections in the Book of the

Month Club and the Small Computer Book Club.

. Holder of four United States patents.

. Creator of dozens of crossword puzzles that have appeared in The New

York Times, USA Today, and other publications.

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