Customer Service Manager
Resume:
Mike McConnell
**** ***** ****. *** #*, San Francisco, CA 94121
********@*****.***
OBJECTIVE
Utilizing my management, administrative and excellent customer service
experience, work and continue learning in a professional environment.
QUALIFICATIONS
Work productively in both individual and group settings.
Highly adaptive and quick to assimilate information; eager and
motivated in learning new things.
Resourceful and efficient in troubleshooting and in general problem
solving.
Experience using Windows XP/Vista/7, Unix, MS Word, MS Excel,
Outlook, and Google Docs.
Workplace experience troubleshooting Wi-Fi, firewall, router and IPv4
related incidents.
Always professional, neat and organized.
PROFESSIONAL EXPERIENCE
Chancellor Hotel, San Francisco, CA
2006-2011
Front Office Manager 2010-2011
Recruited, hired, trained, supervised, and motivated a staff of up to
15 employees.
Reduced department overtime 25% over first three months of promotion.
Oversaw communication within department, and with all other
departments.
Documented inventory and ordered supplies and equipment for
department, as needed.
Constructed 24 hour schedule and maintained a smooth running
department despite vacation, sick leave, jury duty and occasional
under-staffing.
Attended HR and management seminars regarding leadership style, legal
matters & liability and general workplace problem resolution.
Front Desk Agent / Reservations Agent 2006-2010
Attended to guest inquiries and concerns, in person, over multi-line
phone and through e-mail.
Maintained cleanliness and organization in desk and lobby area.
Inputted and helped maintain reservation database.
Reorganized and updated concierge database still in use today.
Provided routine office support such as making copies, faxing,
answering phones, organizing incoming mail, and setting up outgoing
deliveries.
Days Inn, San Luis Obispo, CA
2006
Front Desk Agent
Maintained and operated front desk including guest relations, data
entry and concierge advice.
EDUCATION
City College of San Francisco, San Francisco, CA 2008-2009
Courses completed in C++, MySQL, Information Systems, ArcGIS and Unix
OS.
CSU Cal Poly, San Luis Obispo, CA 2002-2006
BA in Liberal Studies with a Minor in Psychology.
ACHIEVEMENTS
Achieved management position at the Chancellor Hotel, 2010.
Received “Employee of the Year” award at the Chancellor Hotel, 2009.
Received “Most Professional” award at the Chancellor Hotel, 2007 and
2008.
Scored 780 Math score, on GRE testing.
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