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Sales Customer Service

Location:
El Sobrante, California, 94803, United States
Posted:
March 27, 2011

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David L. ****

**** ********** *****, ** ********, CA 94803

email: **********@*****.*** 510.***.****

objective

Seeking employment opportunities where extensive skill sets and

knowledge including LEED sustainability and emerging photovoltaic

technologies can be fully utilized.

Skills & Qualifications

. General office management, help desk, customer service, inside

and outside sales

. Skilled in determining client needs, implementing best

practice, documentation and planning

. Effective technical communication with a variety of

organizations and personality types. Residential and commercial

clients include Siemens, Cisco Systems and Intel.

. Flexibility in diverse environments, new processes and

procedures

Professional Experience

. Office Supervisor & Marketing Coordinator

Karbon Consulting, Pleasant Hill, CA 09/10 - Present

Manage daily operation; develop sustainability strategy for

established Bay Area home theater/home automation company. Promotes

environmental awareness internally and within the community complying

with Association of Bay Area Governments (ABAG) guidelines. Writes

promotional articles about home theater products, services and home

automation. Promotes LEED (Leadership in Energy & Environmental

Design) to further establish green market presence. Provides IT Help

Desk support to staff member as needed. Researches photovoltaic (PV)

panel opportunities in sales and installation.

. Home Theater Design & Marketing

Karbon Home Theater, Concord, CA 09/07 - 09/10

Responsible for design and development of marketing materials

for **** definition audio and home theater products. Created technical

and process documentation used by sales and installation team.

Implemented portable showroom and estimate systems. Outside sales.

. A/V Sales Consultant

Fry's Electronics, Concord, CA 12/04 to 09/07

Direct sales and support of **** definition audio/video

components including Sony and Samsung large format plasma, LCD and

projection systems. Independently developed technical and process

documents to assist management and inside sales staff.

. Consultant

David ****, Beaverton, OR 5/01 to 11/04

Provided composition and technical writing services to area

clients. Community service work for a technology based non-profit.

Reviewed manuals, applications and operating systems in order to

remain current with applications and operating systems.

. Digital Video Consulting

David **** Consulting, Beaverton, OR 10/00 to 4/01

Designed and implemented a digital video capture and editing system

for INTEL Technical Publications Group. Developed publication group

process and video editing system.

David L. ****

Resum - continued

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Professional Experience

. Techical Writer

Intel Corporation, Hillsboro, OR 1/99 to 10/00

Researched and developed content for INTEL Technical Publishing

and INTEL University Press. Worked closely with engineers and

marketing staff, composing complex information articles presented at

INTEL Developers Forums.

EDUCATION & Training

. North American Board of Certified Energy Practitioners training

- February 2011

(NABCEP)

Solono Community College, Fairfield, CA

. LEED Green Associate - September 2010

(LEED GA)

Green Building Certification Institute (GBCI), Washington DC

. Green Education Program - August 2010

Solono Community College, Fairfield, CA

. Desktop Publishing & Document Design

University of Oregon, Portland, OR

MEMBERSHIP & Interest

. United States Green Building Council, Northern California

Chapter - USGBC-NCC

Member

. CALGreen - Title 24

. International Code Council (ICC)

Subscriber

Military - U.S. Army



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