Manager Customer Service

Career Profile

Highly analytical and safety-conscious Industrial Engineering professional

with proven expertise in Environmental and Occupational Health. Possess in-

depth technical knowledge; expert at managing multiple projects

simultaneously through a value-based, hands-on approach. Superior

communication and interpersonal skills; establish and maintain positive and

lasting relationships with culturally-diverse workforce. Demonstrate keen

commitment to mentoring colleagues to work effectively within fast-paced

environments. Strong background in exercising safety and security

precautions in overseeing and inspecting hazardous materials as well as

equipment. Adept at identifying issues and formulating cost-effective

solutions to problems.

Areas of Expertise

V Policy and Procedure Development

V Quality Assurance

V First-Rate Customer Service

V Leadership and Team Building

V Continuous Process Improvements

V Staff Training and Development

V Hazardous Material / Equipment Inspection

V Regulatory Compliance

Professional Experience

UCLA, Los Angeles, CA

ADMINISTRATIVE ANALYST-LAB KNOWLEDGE, SAFETY, COMPLIANCE, ERGONOMICS,

EQUIPMENT MANAGEMENT FEBRUARY 2011- Present

The Assistant to Operations Manager- Lab Knowledge, Safety, Compliance,

Ergonomics, Equipment Management, and Moves assists the Operations Manager

and Special Projects Supervisor in the overall management of 175,000 square

feet of physical plant that houses the administrative, clinical, and

research functions of the Department of Pathology and Laboratory Medicine.

This position involves an emphasis on the safety, compliance, and ergonomic

issues for the research, academic, administrative areas, and special

project support for the Operations Manager and Special Projects Supervisor

Notable Contributions:

. Assisting Ops Mgr. in developing a meaningful Safety and Compliance

program for the department.

. Reviewing results of safety inspections; compiling data and reports.

. Implementing and maintaining a departmental Injury and Illness

Prevention Program (IIPP): Review all accident report, and Conduct

accident investigations.

. Conducting safety, IIPP, and emergency response training for research,

academic, and administrative staff.

. Provide Microscope tagging, tracking, and anchoring ding, Chemical

tagging and disposal

Research Lab decommissioning.

. Primary responsibility in receiving, analyzing, and appropriately

triaging all incoming departmental requests regarding safety,

compliance, and ergonomic issues.

. Facilities the gathering of data from Principal Investigators for

periodic reports to EH&S, governmental agencies, etc. Analyzes data and

makes recommendations to Ops Mgr.

NBC Universal, Universal City, CA

Environmental Health and Safety Representative JANUARY 2008-May 2010

Instrumental in making revisions to contractor questionnaire, insurance

documents, training records, injury / illness rate, and Material Safety

data Sheet. Work collaboratively with ergonomic product vendors to develop

more relevant products. Perform ergonomic assessment for approximately 3500

NBC Universal employees, with over 200 major structures on 350 acres and

more than 2.53 million square feet of buildings. Actively engage in weekly

meetings to ensure continuous communication with other employees. Perform

monthly and annual calibration of all industrial hygiene equipment.

Notable Contributions:

. Led successful efforts to reorganize all contractors and supported the

Contractor Safety approval process. Ensure requisition of entire

training requirement and verify EMR rate while approving all the

contractors / vendors

. Restructured and streamlined computer database, which enabled easy and

trouble-free access; conducted assessment of insurance documents and

updated training manuals

. Provided exceptional performance in ergonomic assessments, employee

problem resolution, and health equipment selection

. Immediately responded to accidents and instigated Incident

Investigation Process

. Recommended imminent danger solutions and reported serious incidents

through immediate notification to EHS manager

. Served as point of contact through pager and reported details of

emergency to the manager; promptly reported any death to OSHA within 24

hours

NBC, Burbank, CA

Safety Officer JANUARY 2008- JANUARY 2007

Directed all facets of contractor approval and safety. Facilitated

ergonomic, eyewash, and fire extinguisher inspection. Managed hazardous

waste and satellite accumulation area. Facilitated monthly inspections and

performed auditing for the entire site.

Notable Contributions:

. Designed and executed monthly Building Inspection Tool in GE Database

. Provided oversight to Chemical Inventory and Management; ensure all

chemicals have accurate MSDS

. Accounted for identifying and tracking Audit Findings for completion

. Effectively utilized broad-based knowledge in exercising safety and

security precautions with an ultimate aim of maintaining a safe working

environment

ATC Environmental Consulting Company, Monterey, CA

Industrial Hygiene Technician FEBRUARY 2005- JANUARY 2007

Extensively traveled to sites to gather samples and clean tape lifts;

utilized moisture monitoring and IR camera to assemble comprehensive test

data. Conducted and evaluated air quality samples; generated comprehensive

reports. Actively involved in Safety team meetings.

Vitamin World, Northridge, CA

Assistant Manager / Seller / Cashier JANUARY 2003- FEBRUARY 2005

Acquired substantial knowledge of nutrition and medical products.

Supervised all facets of sales, cash, and inventories. Assumed full

responsibility of managing other employees in the absence of the Manager.

Mid-Valley Chiropractic, Reseed, CA

Assistant Manager April 2001- JANUARY 2003

Coordinated schedule of patients and completed billing / filling of

documents. Provided assistance to patients in preparation for exams and

treatments in accordance with doctor's recommendations. Acquired valuable

experience on workers' compensation, personal injury, customer service,

public relations, office operations, communications, ethics, privacy laws,

and hands-on health care.

Education

Bachelor of Science in Environmental and Occupational Health: 2007

California State University, Northridge, CA ? GPA: 3.30

Associate of Science in Biology: 2005

Pierce College, Winnetka, CA ? GPA: 3.40

Professional Training

Hazardous / Toxic Waste Management

Hazardous Materials Transportation

40-Hour HAZWOPER Course

16-Hour Class, Certificate of IAQ Training and Consulting

16-Hour Class, Certificate of California Hazardous Waste

Affiliations

Member, Hillel Council, Pierce College

Member, Eretz Cultural Center

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