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Customer Service Sales

Location:
Reseda, California, 91335, United States
Posted:
March 23, 2011

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***** E. ******

***** ******* **. ******, ** ? (818)***-**** ? ******.****@*****.***

objective

Seeking a position where my education, work experience, knowledge, skills

and creativity can be better utilized to increase growth and profitability.

A visionary and risk taker, positive attitude, team player, customer

service orientated, outcome oriented and self-motivated individual who's

competitive and driven. A highly efficient worker with strong leadership,

supervision, organization, people and communication skills.

HIGHLIGHT OF QUALIFICATIONS

. Bi-lingual; fluent in English and Spanish

. Strong organizational, analytical and problem-solving skills

. Experience with multi-line phone systems

. Professional and personable with excellent Customer Service skills

. Able to complete tasks on time and in a fast-pace work environment

. Punctual, dependable and eager to succeed

. Well organized and effective prioritization skills

. Computer literate with proficiency in Microsoft Office

. Great attention to detail and able to type 45 wpm

. Ability to work independently and as part of a team

education

California State University Northridge Northridge, CA

Majoring: Chicano/a Studies and Health Administration

Taft High School Woodland Hills, CA Graduated

Work experience

11/10-Present MSE Van Nuys, CA

Account Manger/Sales Rep

. Travel globally to trade shows as a representative of MSE and to meet

with clients

. Make 50-75 calls a day to profile, generate sales and maintain

accounts current

. Recruit new customers for toner cartridge remanufacturer

. Conduct and organize facility tours, webinars, customer visits and

meetings

. Knowledgeable in Excel to maintain client pricelists current

04/10- 11/10 Fusion Motorsports Chatsworth,

CA

Front Desk Receptionist/Assistant

. Performed all front desk reception duties for a very busy office.

. Greeted between 5-15 customers on a daily basis.

. Received and answered all daily calls in a clear and courteous manner

. In charge of distributing Marketing Materials

. Handled all customer appointment scheduling

. Handled all cashiering duties

. Faxing, photocopying, filing, data entry, and all general office

duties

. Basic QuickBooks

. Knowledgeable and qualified to process new clients through INVOMAX

Office Automation System

. Assisted the Service Manager and staff in all administrative duties

. Assisted with minor payroll duties

. Served as a resource of information to all new and prospective clients

in regards to Fusion Motorsports

09/09-08/10 Macy's Woodland Hills, CA

Loss Prevention Store Detective

. Responsible for protecting the assets of the company: merchandise,

employees and customers

. Performed internal (employee) and external (shoplifter) surveillances

with state-of-the-art equipment

. Ran department meetings to raise associate awareness in an effort to

prevent losses

. Developed and executed store's shortage program

. Performed merchandise audits

. Responsible for clearing and securing building at closing

. Obtained recognition for detective of the month in the region

01/09 - 08/09 ACT-1 Staffing Thousand Oaks, CA/

Downtown LA

Traveled to different offices and worked directly

with the Regional Vice President

Office Coordinator

. Performed all front desk reception duties for a very busy office.

. Greeted between 75-100 candidates on a daily basis.

. Received and answered over 200 daily calls

. Greeted candidates, answered phone calls in a clear and courteous

manner to Accounting Managers, Corporate Office Executives, Regional

Vice President, clients and new candidates/ visitors.

. Applicant scheduling and put applicants through application process

. Faxing, photocopying, filing, data entry, and all general office

duties

. Knowledgeable and qualified to process applicants through E-Verify

. Maintained and monitored procedures and documentation relative to the

Office Automation System

. Assisted the Branch Manager and office staff in all administrative

duties

. Processed payroll weekly for 75 employees

. Contributed to the branch profitability by offering a consistently

high level of customer service, and by helping control costs.

. Served as a resource of information to all applicants in regards to

ACT-1

. Maintained all records in accordance to corporate policy

. Generated leads

03/08 - 12/08 Best Buy Porter Ranch, CA

Customer Assistant

. Provided personalized end to end service to customer by creating a

convenient and pleasurable shopping experience

. Focused on the Spanish speaking consumer

. Completed special orders

. Assisted all customers with minimal to extensive needs

. Knowledgeable experience in all departments

. Supervised sales team when supervisory staff was unavailable

. Extensive training with answering and selling over the phones

. First to achieve 5k sale on one receipt once goal was implemented

. Averaged 30-50k a week in sales

01/07 - 09/07 California Capital Mortgage Woodland Hills, CA

Office Receptionist/Jr. Loan Processor

. Opened & Closed Files and Organized Filing System

. Created Bilingual Marketing Flyers and handled all office

duties

. Obtained & Listed Two Short Sale Properties

. Used Encompass to Complete Loan Applications 1003/1008's

. Completed Real Estate Paper Work Such As Real Estate &

Leasing Agreements

. Communicated with Banks for Most Current Rates

. Knowledgeable with MLS System

. Completed and Submitted Loan Submissions



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