Customer Service High School

David J. Desgalier

*** ****** **** ******, ** ***07 580-***-**** ********@*****.***

Objective To be a contributing team member where my abilities and experience in

customer service can be a significant factor in helping achieve the company

goals.

Experience CSA / Customer Service / Returns Desk

April 2007 to Present

Lowes Home Improvement Warehouse

4402 NW Cache Road Lawton, OK 73505

Responsible for handling all customers inquires sales and returns at the

Customer Service / Returns Desk.

Operating cash register, processing customer payments, bagging customer

goods and processing customer returns, etc.

Ability to greet and acknowledge all customers in a friendly, professional

manner and provide quick responsive customer service.

Ability to operate store equipment in assigned areas to include LRT ordering

machine, telephone, paging system, coping machine, fax machine, computers,

CCTV Surveillance System, key cutting machine, panel saws, paint mixer

computer, pallet jack.

Ability to process merchandise information through store computer system,

POS register system and complete all required paperwork according to policy.

Satisfactorily completes all Lowes training requirements including annual

Hazard Materials and OSHA State / Federal requirements.

• Running the I.R.P. program to maintain proper inventory levels.

• Train new associates on proper front end procedures.

Head Food Clerk / Supervisor

September 1998 to March 2007

Homeland Inc.

301 NW 67th Street Lawton, OK 73505

Responsible for providing good friendly service to all customers.

Responsible for prompt service and achieving company productivity standards.

Maintain neat clean appearance, according to dress code regulations.

Correctly handled cash, coupons, gift certificates, food stamps, and WIC

vouchers, debit and credit cards, wholesale, and customer charges.

Followed policy and procedures in check stand operations, cash control and

check cashing. Followed policy and procedures for refunds and error

corrections.

Responsible for maintaining good customer relations and high moral of other

employees.

Cross trained in other departments to help out when needed.

Deli / Bakery, bake product, unload trucks of ordered products, inventory

merchandise on a monthly basis, slice meats and cheeses and made salads

and deli case items. Opened department when needed which entailed setting

up steam table and making morning donuts that were sold. Changed prices in

computer system.(price changes.) Added new items to computer system.

Grocery Department, stocked shelves, built displayed incaps of product on

special, merchandised product from weekly Plano-grams.

Front Office, count down cash tills, train new hires as cashiers.

Lead Baker / Supervisor

March 2003 to April 2007

Wal-Mart Supercenter

6301 Quanah Parker Trailway Lawton, OK 73505

Responsible for providing good, friendly customer service to all customers.

Responsible for prompt service and achieving company productivity standards.

Maintain neat and clean appearance, according to dress code regulations.

Baked all products for sales floor.

Ordered and maintained inventory control on all products received from

warehouse.

Inventory control on a daily, weekly, monthly and quarterly basis to ensure

product level for profit and loss statements.

Supervised and trained other employees in the absence of the Bakery

Manager.

Marked down product on a daily basis to ensure profit margin increase and no

out of date product would be sold.

Kept a daily, weekly, monthly cleaning log of all items used to comply with

health code regulations, (all equipment, slicers, pans, utensils, freezers,

shelves, etc.)

Cache High School

•1 Education 201 West H Avenue Cache, OK 73527

May 2000

High School Diploma

Studies included computers, vocational training in Microsoft Office and marketing.

Special classes to include Customer Service and Public Relations.

Cameron University

2800 West Gore Blvd. Lawton, OK 73505

July 2005

Bachelor of Arts Degree in Music

Currently working on a Masters of Arts Degree in Teaching.

References Sonya LaPlante: 7203 SW Forrest Avenue Lawton, OK 73505

Home: 1-580-***-**** Work: 1-580-***-****

Kathryn Hickman: 513 NW Arlington Avenue Lawton, OK 73507

Home: 1-580-***-**** Work: 1-580-***-****

Mary Bailey: 6937 SW Cherokee Avenue Lawton, OK 73505

Home: 1-580-***-****

Suzanne Berger: 7626 NW Baldwin Avenue Lawton, OK 73505

Cell: 1-580-***-**** Work: 1-580-***-****

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