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Administrative Assistant Customer Service

Austin, Texas, 78729, United States
March 30, 2011

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Amanda Valdez

**** ****** **** * ******, TX ***** 512-***-****


To acquire a position that will allow me to utilize my education, abilities, skills,

and energy to better benefit the company's success and its growth.


Everest Institute (formerly National Institute of Technology)

Austin, TX

Medical Administrative Assistant Diploma-Cum Laude


Austin Community College

Austin, TX

Business Major- (not consecutively)-60 credit hours- 3.333GPA

Administrative Management Certificate


Management Specialties Leadership Certificate


Relevant Courses And Training

Office Finance/Procedures, Patient Processing/Assisting, Medical Insurance

Plans/Collections, Patient Care & Computerized Management at NIT; Business

Ethics, Principles of Financial Accounting, Marketing and Management; Public

Speaking, Business Law I, Leadership, Supervision, Human Resource

Management, Organizational Behavior, Technical Writing, Microeconomics,

Intro. to Financial Advising, College-level Math, Small Business Management



Austin, TX

Administrative Assistant


Authorized referrals for Government/TRICARE Insurance using DEERS

database, worked directly with Onsite Nurse

Office Assistant for Title company to include: handling phone lines,

processing and copying loan applications, printing, faxing, and filing

legal documents; Home Sales/Office Assistant

Wright House Wellness Center

Austin, TX

Facilitator/Outreach Specialist

2003- 2004

Implemented and oversaw prevention programs-conducted educational

presentations and volunteer training, training meetings with Officials

Recruited new business relationships and administered TDH reports for

effectiveness and funding, produced new ideas for media campaigns and

PSA’s using Publisher and Power Point

Other previous temporary employment includes Dell Corporation and Texas

Education Agency

Professional Skills

Excellent customer service and interpersonal; Filing, Office equipment-

Facsimiles, Copiers, and Printers; Internet/Software- MS Word, Excel, Power

Point, Access, and Publisher

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