Customer Service Medical

MICHELE SILLIMAN

*** ******** *****

Angier, North Carolina 27501

315-***-****

**********@***.***

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OBJECTIVE: A position with a progressive office that will utilize

administrative office management and nursing skills providing quality care.

SUMMARY: Possess excellent administrative, communication, medical and

customer service skills. Self motivated and organized, detail oriented and

able to learn new tasks and procedures. Work equally well in team

situations and provide mature approaches to problem solving.

Apply disciplined procedures to all work and provide accurate reports and

incisive evaluations. Operate PC's and office equipment, type 50 WPM and

adapt to new procedures quickly and efficiently. Experienced using

Windows, Excel and Power Point. Able to transcribe dictation and use

EMR's.

EDUCATION AND TRAINING:

MOHAWK VALLEY COMMUNITY COLLEGE, Rome, NY

A.A.S Business Administration, 1998

STATE UNIVERSITY of New York, Marcy, NY

Continuing Education, 26 Hours toward BS

MADISON ONEIDA BOCES, Verona, NY

Licensed Practical Nurse, 1991, Licensed in NY &NC

ROME CHAPTER AMERICAN RED CROSS

Certified Instructor for Community CPR and First Aid, 2000

PROFESSIONAL EXPERIENCE

Bayada Nursing, Fayetteville NC 11/10-

Present

Per diem position for in-home patient care. Full range of nursing services

provided to include tracheostomy and ventilator dependent patients.

CHARGE NURSE

4/07-6/10

James Square, Syracuse NY

Responsible for all aspects of patient care. Scheduling appointments and

procedures. Administering medications to patients in a rehabilitation and

skilled nursing unit. Communicated with physicians, and responded to

emergency situations. Compiled reports and documentation. Managing care

given by CNA's.

CHARGE NURSE

9/06-4/07

Syracuse Home Association, Baldwinsville NY

Acute surgical and physical rehab unit. Taking histories, discharging

patients, wound care, medication administration, communicating with MD, NP,

insurance companies and families. All aspects of nursing care and

documentation using electronic medical records. Managing care given by

CNA's and their performance. Use of Electronic Medical Records.

CHARGE NURSE

7/05-9/06

Lutheran Care Home, Clinton NY.

Acute surgical and physical rehab unit, long term care and skilled nursing.

Taking histories, discharging patients, wound care, medication

administration, communicating with MD, NP, insurance companies and

families. All aspects of nursing care. Treatments as ordered to include

trach and wound care and g-tubes. Managing care given by CNA's and their

performance. Assisted with employee health office and scheduling.

MEDICAL OFFICE NURSE

Slocum Dickson Medical Group, New Hartford NY

4/06-9/06

Float Nurse in Medical Office complex. Recorded patient histories,

prepared patients and treatment rooms. Frequently worked in Urologists

office assisting with urinalysis, cystoscopy, routine lab testing, cleaning

and sterilizing of equipment and sterile procedures. Administered

injections, vaccines, respiratory treatments and obtained cultures.

Experienced in phone triage, calling pharmacies, insurance companies, other

physicians and patients. Also worked in ENT Office, Plastic Surgery,

Orthopedics, Internal, Primary Care, Neurology, Oncology and Family

medicine. Experience with EKG's and EMR's.

OFFICE COORDINATOR

2/02-7/05

Working Solutions, Dept. of Labor, Rome NY

Coordinated offices of social services and department of labor. Worked

with ARC and VESID. Assisted customers in finding employment, grants,

colleges and unemployment assistance. Scheduled appointments, ordered

supplies, and communicated with vendors. Compiled statistical office data.

Contact this candidate