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Sales Customer Service

Chicago, Illinois, 60643, United States
March 30, 2011

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Jessica Kennerson **** W **th PL Chicago, IL Home: 773-***-**** Cell: 708-

***-**** *****:


My aim as an entry-level employee in the retail sales business would be to grow in the field

of retail sales business by applying the knowledge and hard work in order to prove one's

caliber and capabilities in the field of retail sales business.


Currently attending Roosevelt University, Chicago, IL B.A. in Business Management, anticipated

graduation (January 2013)

Harold Washington College- Chicago, IL (2009-2010)

Kennedy King College- Chicago, IL (2008-2009)

Capri Garfield School of Beauty- Chicago, IL (2007-2008)

Chicago State University (2007)

Rich Central High School- (2003-2006)

Awards: PSAE Achievement (2005-2006), Honor Roll (2004-2006), Academic honors (2008-2009)

Work Experience

Bartender, Aug 2010 Pete’s Sport Lounge, CALUMET CITY, IL

Handle the setup, service and daily operations of bar serving a multicultural clientele, Enter orders into

POS system; prepare daily sales reports for management; conduct monthly inventory; and perform

heavy cash handling and reconciliation functions.

Office/ Lab Assistant, Sept 2009-December 2009 Kennedy King College Science

Department, Chicago, IL

Assisted Secretary and receptionist with daily duties, cleaned laboratory before and after classes, aided

professors in the department, graded exams, and aided in the preparation of assignments for specific


Personal, shampoo assistant/receptionist, 2006-2007 Selena Mayne (Studio 109) Richton

Park, IL

Handled the setup, and daily operations of the salon, scheduled and confirmed appointments,

conducted weekly inventory, greeted and prepared clients for hair services, and assisted stylist with

daily tasks.

Sales rep, 2005- 2006 Americall Group inc. Tinley Park, IL

Marketed services and products via telephone to selected clientele daily, and offered customer service.


• Excellent interpersonal, communication and relationship-

building Skills. Listen attentively, communicate

persuasively and follow through diligently.

• Technically skilled expertise in Windows XP and

Microsoft office software (Word, Excel, PowerPoint, and


• Earned consistent commendations for exemplary service delivery.

• Regularly acknowledged for “going above and beyond expectations” and

“providing outstanding service and attention to guests.”

• Recognized for ability to quickly establish rapport with customers, up-sell

products and build a loyal clientele.

• Proved the ability to multitask, handle crowds of up to 50+people, resolve

customer issues and excel within a demanding, high-volume setting.

Certificates and affiliations

B.A.S.S.E.T certified (2010)

Certified Pharmacy tech (2007)

Member of the Black Student Union (Roosevelt University)

Member of the Order of the Eastern Star


Available upon request

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