Customer Service Administrative Assistant

DAN B. HERMAN

**** ****** ******, #*, ************, PA 19145

landline: 215-***-****

e-mail: ********@*******.***

SKILLS

Typing 65 wpm; Microsoft Office; Lotus Notes; EDI; HTML; MAS

***,*******rce, Windows 98/00/XP/Vista; NetObjects Fusion, extensive

phone/customer service experience, data entry & exporting. Creator of 3

personal websites.

WORK EXPERIENCE

Near Earth LLC - Banking Assistant

February 2007- October 2008

Account/contact creation using Salesforce database; researched executives

and target companies for initial contact at investment banking firm.

Guardian Service Industries - Accounts Payable:

June-August 2006:

Support for CFO and accounts payable in processing chargebacks and

mailings. Utilized mail system and MAS-200.

NYC Gigs - Talent Buyer

July 2002-present

Booking agent/promoter, currently consulting for agency. Booking

songwriters and other music talent at various clubs across New York, NY

including Knitting Factory, Piano's, Luna Lounge, Crash Mansion. For live

events: collected admission, tabulated receipts & distributed monies.

Managing online calendar.

Lightolier - Sales Support

April 2002-June 2002

Maintained status of inventory and shipping of lighting fixtures; customer

service; shipping information & catalogue requests.

American Stock Exchange - Administrative Assistant

January 2001-April 2001

Managed MS Access & e-mail databases; updating stock options and

allocations; completed expense reports; filed storage documents; mailings.

The St. Paul Companies - Property Claims Representative

September 1999-January 2000

Processed new and existing reports of personal property and catastrophe

claims in NY/NJ.

Interbake Foods - Administrative Assistant to Engineering Department

July 1998-September 1999

Creation/disbursement of purchase orders; routing service contracts and

requisitions.

Public Service Electric and Gas of New Jersey (PSE&G) - Customer Service

July 1997-January 1998

Customer support for residential/business service; implemented new orders,

maintained existing accounts.

EDUCATION & MORE.

1989-1991: Attended Borough of Manhattan Community College (CUNY) 50

credits

toward Management degree.

2000-present: Radio Crystal Blue - Internet radio program -

Webmaster/Webcaster of eclectic music program.

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