Customer Service Engineer

Christopher P. Longcor

***** *** **** *****, ***** Airy, Maryland 21771 ( *********@*******.*** (

240-***-****

EK Electric and Computers

Field Engineer 2009-Present

. Answer helpdesk calls from Enterprise level customers such as Ourisman

group and Hersons group. Respond on site to service computers, server

repairs and installations.

. Build servers and client setups from scratch for proprietary

automotive applications.

. Troubleshoot and install network devices such as switches, routers and

WI-FI.

. Build and install new and refurbished PCs for clients.

REYNOLDS AND REYNOLDS, Frederick, Maryland

Field Engineer, 2004 - 2009)

. Provide hardware and software installation, and repair of computer

equipment at (60+) automotive dealerships, including multiple

enterprise level customers.

. Close trouble tickets through the online call tracking system and

manage inventory of parts.

. Maintain, troubleshoot, and repair IBM, SG, HP servers, SG terminal

servers, as well as Cisco network devices.

. Provide 24/7 on call service to maintain (30+) servers and related

equipment at Verizon Data Center located in Ashburn, Virginia.

. Configure Cisco routers and switches, along with fiber transceivers.

Also, repair/replace Laser and dot matrix printers as needed.

. Offer hardware replacements and upgrades, as well as same-day repair

for critical failures.

TITAN CORPORATION, Reston, Virginia

Tier II Technician, 2003 - 2004)

. Responsible for responding to telephone, email, and walk-in requests

for desktop and network support for all of the U.S. Army agencies at

the Pentagon.

. Install, configure, and upgrade desktop, laptop, and tablet PC's on

the unclassified and classified networks.

. Install, configure, and upgrade software applications including some

proprietary government applications.

. Troubleshoot all issues involving user's workstations, local and

network printers/scanners, hubs/switches, Blackberry devices, smart

card readers, and software applications.

. Provide customer service in a fast-paced customer support environment.

CHI CENTERS, Silver Spring, Maryland

Volunteer, 2001- 2003

. Assisted with the setup and maintenance of a Windows 2000

client/server network, reconfiguring donated PCs, and installing and

terminating Cat-5 cable.

. Performed daily and weekly backups of Agencies data.

. Provided desktop support to end users on an as needed basis.

SELF-EMPLOYED, 1999-2003

MIROCOM TECHNOLOGY INC., Silver Spring, Maryland

PC Technician and Helpdesk, 1997-1999

. Built and repaired computers and related hardware for resale.

. Installed software and performed troubleshooting for customers.

. Performed daily helpdesk tasks on site and via telephone.

PERSONAL EXPERIENCES

. Built computer systems for friends, relatives, and non-profit

organizations.

. Configured multi-processor computers with hardware and software

RAID.

EDUCATION, Wheaton High School, 1988

References available upon request.

Contact this candidate