Customer Service Marketing

Amanda S. Paparo

**** ******** ****

Secane, PA *9018

484-***-****

********@*****.***

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PROFILE An enthusiastic, goal-oriented recent graduate eager to

commence on a successful business career. Responsible,

driven, competent leadership abilities, with an aptitude to

adapt to new environments and challenges.

EDUCATION Bachelor of Science in Marketing - May 2011

West Chester University of Pennsylvania, West Chester, Pa

Enrolled in College of Business & Public Affairs

. The College of Business & Public Affairs is accredited by

AACSB International

. Cumulative GPA: 3.8

INTERNSHIP Comcast, Philadelphia, PA, January 2010-July 2010, January

2011-Present

Intern, Government & Regulatory Affairs Department

. Core responsibilities involve scheduling guests for

Comcast Newsmakers

. Executed business e-mails, phone, and conference calls

effectively

. Created useful advertisements, updated and generated

company databases

STUDENT Marketing Professional Association (MPA) Shippensburg,

September 2007-May 2009

MARKETING . Annual project involved a local golf course, with the

goal of assisting the business in efficient

EXPERIENCE marketing by implementing basic marketing principles

HONORS & . Dean's List at West Chester University - Fall & Spring

2009-2011

SPECIAL SKILLS . Passed West Chester University's Microsoft Excel

Efficiency Exam

. SPSS Analytical Software experience

. Knowledgeable with Survey Monkey

RELATED Bonefish Grill, Edgemont, PA, July 2009 - Present

EXPERIENCE Server

. Team work strongly emphasized and displayed

. Demonstrated multi-tasking and strong communication

skills

. Guest compliments received within first month of work

Ridley Area YMCA, Secane, PA May - August, 2007-2009

Camp Counselor, Full-Time

. Displayed clear role model and leadership skills while

supervising children

. Encouraged the importance of positive behavior and

manners

Century Caf , Shippensburg, PA, Fall & Spring Semester,

September 2007-May 2009

Student Employee

. General Responsibilities included cook, cashier, and

server

. Recognized for strong work ethic, time management, and

reliability

ACME, Ridley, PA, March 2004-August 2007

Cashier, Salad Bar/Produce Department

. Held multiple roles through promotions

. Developed strong, valuable customer service skills

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