Customer Service Administrative Assistant
Resume:
Casie L. Alaniz
***** ** ***** **, *********, Fl 33031
*******@*******.***
CUSTOMER SERVICE PROFESSIONAL/ADMINISTRATIVE ASSISTANT
More than 7 years’ successful experience in customer service and support with recognized
•
Profile
strengths in account maintenance, problem solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and
Outlook.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service Professional.”
5. Support sales staff
6. Maintain executive schedules, verify and reschedule existing appointments.
7. Screen incoming sales calls and determine importance and who the call should be forwarded
to.
8. Ability to adjust to ever changing environments as well as direct conflict resolution.
Professional Experience
Administrative Assistant (Front Desk),
Preventive Medicine PC, Mishawaka, In
January 2009 March 2011
• Receive and route messages and documents such as laboratory results to appropriate staff.
• Interview patients to complete documents, case histories, and forms such as intake and insurance
forms.
• Schedule and confirm patient diagnostic appointments and medical consultations.
• Transmit correspondence and medical records by mail, e mail, or fax.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet,
and other software applications to prepare reports, invoices, financial statements, letters, case histories and
medical records.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Answer telephones, and direct calls to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
Customer Service Manager, Human Resource Manager, A/P A/R, Administrative Assistant
Flexco Products Inc, Elkhart, In
March 2003 December 2008
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment,
compensation, labor relations, and employee relations.
• Oversee the evaluation, classification and rating of occupations and job positions.
• Identify staff vacancies and recruit, interview and select applicants.
• Conduct exit interviews to identify reasons for employee termination.
• Develop, administer and evaluate applicant tests.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing
employees, and administering disciplinary procedures.
• Serve as a link between management and employees by handling questions, interpreting and
administering contracts and helping resolve work related problems.
• Compile employee time, production, and payroll data from time sheets and other records.
• Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.
• Make recommendations to management concerning such issues as staffing decisions and procedural
changes.
• Confer with customers by telephone or in person to provide information about products and services, to
take or enter orders, cancel accounts, or to obtain details of complaints.
• Solicit sale of new or additional services or products.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Consult with managers and other personnel to resolve problems in areas such as equipment
performance, output quality, and work schedules.
• Recruit, interview, and select employees.
• Process and issue employee paychecks and statements of earnings and deductions.
• Review time sheets, work charts, wage computation, and other information to detect and reconcile
payroll discrepancies.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills.
• Complete, verify, and process forms and documentation for administration of benefits such as pension
plans, and unemployment and medical insurance.
• Process paperwork for new employees and enter employee information into the payroll system.
• Conduct verifications of employment.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Recommend improvements in products, packaging, shipping, service, or billing methods and
procedures to prevent future problems.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with
management.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or
disapproving dealers' claims.
Education
Indiana Institute of Technology
Completed coursework towards BS HR/ Business Management, August 2003
Ashford University
Completed coursework towards Psychology BS, December 2010
References
Professional
Carrie Hannon
Preventive Medicine PC
Supervisor
Tom Jellison
Flexco Products Inc
President
Patti Stephic
Flexco Products Inc
Human Resource Manager
Dr. Lynne R. Hancock, DC
Preventive Medicine PC
Doctor
Personal
Angie Peterson
BJ Jellison
Carla Green
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