Customer Service Marketing

Erin L. Wittkop

**** ****** **** *****, **** **** Phone 507-***-****

McLean, VA 22102

*********@*****.***

PROFILE

Over 5 years of successful experience as a writing and web content professional. Skilled in many facets of

professional writing including business, grant, journalism, marketing, technical, and web content writing. Strong

knowledge and familiarity with an array of style guides. Excellent ability to multi-task and deliver multiple projects

on deadline. Dedicated team player with strong communication, organization, and time management skills.

EDUCATION

Winona State University, Winona, MN Graduated 2006

Bachelor of Arts – Communication Studies and English Literature & Language

(Study Abroad – Dublin, Republic of Ireland Emphasis: English Literature)

EXPERIENCE

CIBT, Inc. 2010 - present

Content Specialist (McLean, VA)

• Manage and create content for print and online media for a visa and passport expediting

corporation

• Develop content for five 500+ page website redesign projects for North America and United

Kingdom regional branches

• Coordinate web projects and responsibilities across multiple departments

• Update custom Rusty Brick website content management system to ensure accuracy of

information and brand consistency

• Conduct extensive CMS and website testing to ensure system functionality and seamless user

experience

• Create corporate style guide for North American operations

• Research, revise, and restyle content for customer service document redesign initiative

• Write, edit, and revise marketing copy to assure continuity of writing style across various forms of

organizational communication pieces

• Respond to customer service correspondence and research requests for those who require

specialized visa and passport services

• Update company database by independently researching consular entry requirements and

regulations for 250 countries

• Stay current on US passport processing regulations and procedures to keep website content up

to date

Globe University – La Crosse Campus 2009

Adjunct Instructor – Foundations of Writing (Onalaska, WI)

• Lead two sections of Foundations of Writing II and one section of Foundations of Writing I for

students ranging from their late teens to middle-age

• Teach the fundamentals of grammar, writing mechanics, and paragraph and essay construction for

48 students

• Edit and proofread student assignments

• Provide counsel to students on basic writing skills and academic performance

• Manage student work-flow and ensure that learning objectives are met on a strict schedule

Minnesota State College – Southeast Technical 2007 - 2009

Carl D. Perkins Secondary Grant Coordinator/Institutional Assessment Coordinator (Winona, MN)

• Manage grant application process and submissions for 22 high school districts and one

technical college

• Manage public relations, money expenditures, programming, and writing of a federally-funded

education grant

• Manage website activities including content creation, launch, and maintenance

• Write user’s manuals and reports for the institutional research team

• Administer annual performance reports and projected work plans through collaborative writing

efforts

• Oversee budget and maintain detailed records of money spent and items purchased

• Initiate and lead meetings, placement testing, and accrual of educational initiative contracts

with area school districts and Minnesota Department of Education officials

• Implement government-mandated career and technical education initiatives while also meeting

the needs of local school districts by providing funding to career and technical education

programs

WXOW-TV 19, ABC Affiliate, La Crosse, WI 2007

Floor Crew/Production Assistant

• Generate story ideas, write and edit scripts, and deliver on-air reporting for morning and evening newscasts

• Edit, compile, catalog, and upload video clips for broadcast and internet usage

• Prepare and greet featured guests for live morning newscast appearances

Cornerstone Healthcare Systems, Inc. 2005 – 2007

Healthcare Marketing/Public Relations Intern; Collections Account Manager (Winona, MN)

• Coordinate and execute full-cycle marketing plan, from the grand opening through ongoing

marketing and PR efforts, for a start-up immediate care walk-in clinic providing occupational

health and OSHA-related services

• Manage multiple community outreach projects including service marketing, event planning,

and community relations campaigns

• Write, revise, and edit copy for clinic products and services

• Write and edit original marketing collateral including brochures, press releases, radio and television

scripts, and e-mail campaigns

• Collaborate with external vendors to create company logos and branding graphics

• Manage collections work flow process

• Interact with clients regarding the status of their account

• Update open account records to reflect payment status or collection agency referral

COMPUTER PROFICIENCIES

• Microsoft Office Suite

• Content Management Systems

• Basic HTML and CSS

• JMP Statistical Software and

• eListen Survey Builder

• Adobe Acrobat, Photoshop, and Dreamweaver

• Familiar with both Mac and PC interfaces

Contact this candidate