Customer Service Sales
Resume:
RENAE OWENS
*****.*****@*****.***
Worcester, MA 01609
OBJECTIVE:
To obtain an Administrative position that can provide new challenges
SUMMARY OF SKILLS:
• MS Office: Word, Excel, and, Outlook; Knowledge of SAP, GEO, BSA, and Lytle billing
• Fully trained and proficient in office procedures, data entry and 10-key entry; type 60+ WPM
• Ability to effectively mediate conflicts and negotiate resolutions
• Strong organizational skills and attention to details
• Excellent verbal and written communication
• Advanced level bookkeeping and accounting
• Superior sales assessment needs
• Effective listening and analytical skills for a positive and quick resolution
EDUCATION:
AS, Business Administration, Quinsigamond Community College, Worcester, MA
May 2011
Dean’s List Spring 2010; Merit List Fall 2009
EXPERIENCE:
St. Mary’s Credit Union, Marlborough, MA
09/06-12/07
Member Services Representative
• Received in-bound call center calls for electronic banking needs
Security Engineer Machinery, Westborough, MA
03/04-09/06
Customer and Sales Support Specialist
• In-bound sales and service calls for customers and salesman
• Researched and prepared quotes for field salesman
• Internet research for support of created quotes
• Out-bound calls for follow-up resolution and continued service support
• Successfully gained sales with features and benefit suggestions
• Professional customer service relations to maintain positive rapport
Bose Corporation, Framingham, MA
10/97-03/03
Customer Service Specialist
• 80-100 outbound calls daily for processing orders, inquiries and complaints
• Resolved escalated customer issues and maintained a positive business rapport
• UPS/FedEx computerized shipping and tracking software
• Received certificate of completion for Kaset customer service training and certificate of completion
for Dale Carnegie Sales training
• “Top Achievers” award for consistently exceeding customer expectations
Contact this candidate