Customer Service Sales

ABDERRAHIM TOUGGANI

Phone Number: 713-***-****

Email: *********@*****.**

Since joining the workforce in 1996, I have consistently demonstrated a

strong work ethic with a drive to follow through and deliver whatever is

necessary to achieve superior results. I seek the opportunity to provide

my skills in the areas of electronic repair, maintenance, design and

troubleshooting to an information technology organization that values

initiative, drive and strong customer service.

EDUCATION:

. B.S., Computer Systems Analysis, American Intercontinental

University, Houston, TX (June 2010)

. B.S., Mathematics; University of Hassan II, Morocco (September 2002)

. Mathematics Teaching Diploma; Morocco (1996 To 2002).

. Extensive Training in Testing Tools: Quick Test Professional, Quality

Center, Winrunner .Manual testing.

. High School Diploma (Science).1994.

. Courses taken included:

. Software Engineering Design Artificial Intelligence

. Operating Systems Design Object-Oriented Development

. .Net Development Relational Database Theory

. C/C++ Programming Network Programming.

WORK HISTORY:

. 2006 - Present: Independent Transportation Contractor. Houston, TX

o Limousine service with a large base of repeat customers; superb

satisfaction rating

o Reliable, dependable and courteous; always on time; customer-

focused

o Flexible schedule allowed me to attend school to earn my degree

. 2005 - 2007: Salesman, Champion Chevrolet, Houston, TX

o Planning and Executing Skills:

. Made daily and weekly action plans / schedules to identify

specific targets and forecast number of contacts to be made /

sales goals to be achieved

. Created status reports, including activities, closings,

follow-ups and goal achievement

. Prepared paperwork to activate and maintain contract services

. Developed / implemented special sales activities to reduce

stock / maintain inventory control

o Knowledge of Products and Services:

. Presented and sold company products and services to current

and potential clients

. Developed and maintained sales materials and current product

knowledge

. Prepared presentations, proposals and sales contracts

o Negotiation and Communication Skills

. Negotiated the best deal for the company while satisfying

customer's needs

. Closed deals with customers in a fast -paced and changing

market environment

. Identified and resolve client concerns during and after sale

o Relationship Management

. Identified sales prospects to contact in addition to assigned

accounts

. Followed up on new leads and referrals resulting from field

activity

. Established and maintained current client and potential

client relationships

. Managed account services through quality checks and other

follow-up activities

. Strong understanding of customers and their requirements

based on market dynamics

o Teamwork:

. Communicated new product and service opportunities, special

developments, information and feedback gathered through field

activity to company staff

. Coordinated company staff to accomplish the work required to

close sales

. 2002 - 2005: Valet & Concierge, Magnolia Hotel, Houston, TX

o Communication and Customer Service:

. The primary responsibility of the concierge is to communicate

with guests and visitors over the phone and in person.

Understanding and relating to their needs is critical.

. Acted as the "Go To" person for any and all of the customer's

requests and questions.

. Provided information for the guest to enjoy their stay,

including information on events, facilities and services,

transportation and routes, and schedules for tours and

outings

. Make recommendations regarding activities or venues that suit

the guest, with a comprehensive knowledge of the information

to provide to and educate the guest.

o Teamwork:

. Worked with other concierge staff to share current

information about special events, deals at nearby

establishments and other pertinent activities

. 1996 - 2002: Bilingual Mathematics Instructor, National Education

Ministry, Kingdom of Morocco

o Knowledge Transfer:

. Created a meaningful and positive learning experience by

developing and implementing instructional activities that

actively engages students

. Identified, selected and modified instructional resources to

meet the requirements of students with varying backgrounds,

learning styles, and special needs

. Assisted in assessing changing curricular needs and offered

plans for improvement

. Ensured that student growth and achievement is continuous and

appropriate for age group, subject area, and / or program

classification

. Ensured each student met his / her course and school-wide

student performance goals and demonstrated significant gains

in student performance

o Cultivating Relationships:

. Collaborated with peers to enhance the instructional

environment

. Modeled professional / ethical standards with students,

parents, peers and community

o Communication Skills:

. Communicated progress, results and issues effectively - both

orally and in writing - with students, parents, and other

professionals on a regular basis

. Established and maintained cooperative working relationships

with students, parents and schools, as measured by Seven Star

Academy district / school survey results

o Time Management:

. Maintained effective and efficient records, adhering to

record-keeping procedures

. Met professional obligations through efficient work habits

such as: meeting deadlines, honoring schedules, coordinating

with other's schedules

. Participated in training and presentations about online

teaching

. Performed other duties and responsibilities as assigned by

their supervisor

. Met all work responsibilities subject to performance goals

and targets as part of the annual performance planning

process or as the result of organizational planning

LANGUAGES: Arabic, French, Spanish and English.

Status: Green card holder

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