Customer Service Quality Assurance

**** ******** **. *****: 650-***-****

Pacifica CA, 94044 Cell: 650-***-****

E-Mail: Fax: 650-***-****

************@***.***

Lisa Neynaber

Objective:

I have been out of the workforce for five years, in which time I have

been a stay home mother and a full time college student. I am

currently looking to rejoin the workforce and start my career. I have

many varied skills and I am looking to combine them and further my

experience.

Employment:

Terra Nova Christian Day Care October 2004 - May 2005

Pacifica, CA

Day Care Teacher

Head teacher in the two year old classroom

Organized daily activities

Substituted in the preschool classes when needed

Supervised and played with the children in the yard

Prepared and set up morning, lunch and afternoon snacks

Cleaned up after lunch and snack times

Laid out the children’s nap pads and sleeping bags

Helped the children fall asleep during nap

Piazza’s Fine Foods July 2002 - February 2004

San Mateo, CA

Deli Clerk

Excellent Customer Service

Setup and maintained deli meat counter

Setup and maintained salads and prepared meal counter

Setup and maintained olive bar, salad bar and soup bar

Setup and maintained hot foods

Closed Deli Counter

Check N GO

San Mateo, CA January 2002 - February 2002

Customer Service Rep.

Customer Service

Processed Client Forms in Computer

Answered phones and Called the Banks to run credit checks

Handled money Gave loans and collected payments

Called customers to remind of payment due dates

Closed office- counted all drawers and deposited the tills into the

safe

Made the bank deposits

Child Care Careers July 2001 - November 2001

(Temp Agency)

San Mateo, CA

Substitute Teacher

Substituted for Teachers that were ill or on vacation

Substituted at all different Day Care’s and Pre-School

Supervised the children

Played games and did art projects with the children

Supervised lunch and nap times

Bright Horizons July 2000 - June 2001

South San Francisco, CA

Day Care Teacher

Substitute teacher

Teacher in the two year old room

Teacher in the Infant and Toddler Room

Supervised Children’s Daily Activities

Supervised Lunch Activities

Maintained binders on my core group of children

Lunardi’s Market June 1996 – June 2000

San Bruno, CA

Journeyman Checker

Bagged groceries

Journeyman Checker

Answered phones and did Price Changes

Arranged and put together displays

Stocked Shelves and faced

Organized Load Invoices

Excellent Customer Service

June 1995 - May 1996

Ross Dress For Less

Pacifica, CA

Cashier

• Customer service

• Returns and Exchanges

Education:

• Worked at the Customer Service registers

• Ran Front end

• Closed and counted all the cash register tills

• Deposited money into safe

Heald College

San Francisco, CA

Medical Insurance Billing and Coding Program

Healthcare Delivery Systems

Legal and Ethical Healthcare Issues

Disease Pathology and Pharmacotherapy

Quality Assurance and Reimbursement Methodologies

Advanced Billing and Coding

Introduction to Diagnostic Coding--ICD-9

Introduction to Procedural Coding-- CPT

Healthcare Records and Data Structure

Medical Office Procedures

Fundamentals of Medical Terminology

Medical Computerized Office

Introduction to Software Applications

Keyboarding

Fundamentals of Anatomy and Physiology

Medical Office Administration Program

Principles of Business Management

Word Processing Essentials

Spreadsheet Applications

Database Management

General Education Courses

Public Speaking

Proficient in Access 2007, Excel 2007, Word 2007,

Outlook, and PowerPoint

Skyline College

San Bruno, CA

Early Childhood Development

12 ECE Units-Early Childhood Education

Psychology Courses

General Education Classes

Terra Nova High School

Pacifica, CA

High School Diploma-June 1995

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