Customer Service High School

D’Angela M. Conner

313-***-****

*** * ********, *******, ** 48203

*******.******@*****.***

Qualifications

-Providing world class customer service

-Receiving inbound calls

-Placing outbound calls

-Receiving transferred calls

-Problem solving

-Account management Data Entry

-Operating a cash register

Professional Experience

Convergys, Warren, MI

February 2006- May 2010

Call Center Rep (Onstar)

OSTA (Onstar Technical Assistant)

SAT (Subscriber Advocate Team)

CAB (Customer Care and Billing)

TBT (Turn by Turn)

Achievements:

Power Of One Achievement 2008-2009

F loor Leader

Responsibilities:

-Resolving technical issues with the customers Onstar system via a computer

connection

-Resolving and inquiries regarding billing on an Onstar customers account

-Making Outbound calls to existing and non-existing Onstar customers, rebuilding

and restoring the relationship between the customer and the company

-Receiving transferred calls for customers with complaints regarding their account

and resolving any issues that they may have regarding account information

Providing current subscribed Onstar customers with directions to a requested

destination via map quest

T astee Freeze, Detroit, MI

May 2004- February 2006

Trainer

Responsibilities:

-Cleaning the restaurant

- Greeting customers

- Preparing food/orders

- Operating the cash register

-Training new employees

Education

Detroit Northern High School

June 2005

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