Quality Assurance Manager

OBJECTIVE

Seasoned management professional (over 25 years), strong background in a

variety of manufacturing environments. Also very good experience in

consulting and education/training experience. Excellent communication and

team building skills. Very good computer skills (MS office and several

ERP systems). Seeking an active leadership position with an organization

that is innovative and aggressive in seeking operational excellence and

world-class performance.

KEY ACCOMPLISHMENTS as Quality Director, Quality Manager and Director of

Program Development

* Coordinated and provided direction for development and implementation of

plans for complete evaluation and overhaul of business and quality

systems. Plans included evaluation to develop documentation and

training in all key processes. Oversaw plans to successful conclusion

including third party certification to ISO 9001, ISO/TS 16949, AS 9100, &

Class 1E (nuclear) Quality Management System standards. This was done at

14 different companies as a consultant or as the company's Quality

Manager/Director.

* In a contract electronics manufacturer led quality and manufacturing

initiatives, improving product and process quality levels. Improved

product DPMO levels from 1500 DPMO to 180 DPMO, customer returns from 2%

to .1%, and customer complaints from 30/year to 10/year. Company is able

to produce same sales dollars with 50% fewer employees.

* Wrote an received a grant from New York State to develop, implement and

manage comprehensive training and company wide plan for all employees of

the organization, including industry specific certification for the

workforce for:

o IPC-A-610 "Acceptability of Electronic Assemblies"

o IPC/EIA J-STD-001 - "Requirements for Soldered Electronic and

Electrical Assemblies"

o Lean Manufacturing - 5S, Kiazen, Kanban, and SMED, Value Stream

Mapping, Process Flow Diagrams

o Statistical Process Control

* Initiated and chaired Quarterly Review of key company-wide business

metrics. Developed process to use key metric results to restructure

strategic plans and keep management team aware of all business successes

and failures.

PROFESSIONAL EXPERIENCE and KEY RESPONSIBILITIES

SSAC, LLC Baldwinsville, NY 2008 - 10/2010

(A $17 million provider of electronic timers and controls from concept

design through full production, to a wide variety of OEM's in many

diversified industries. Formerly a part of ABB now a business unit of

SymCom, Inc.)

Quality & Documentation Control Manager

* Prepared strategic quality plans, develop supplier controls, customer

satisfaction programs, and implement statistical techniques and

corrective and preventive action activities, and lead in continual

improvement strategies including the implementation of Lean

Manufacturing, 8D, and Six-Sigma.

* Applied team leadership expertise in quality system maintenance &

certification to ISO 9001-2008

* Managed all Quality Assurance and Control (Receiving, In-Process, Final

inspection, calibration, returns analysis) activities.

* Served as management representative for all external authorities,

customers, and suppliers. Also, project manager for special projects

including cost improvements, process development, and all quality issues.

EMS Technologies, Inc., Binghamton, NY 1998 to 2008

(A $6 million provider of electronic manufacturing services to OEM's in the

medical, audio, traffic control, aerospace, automotive, and a wide variety

of other industries. EMS is a small family-run business started in 1969,

employing through-hole, surface mount and box building technologies into

customer solutions)

Quality & Engineering Manager

* Prepared strategic quality plans, develop supplier controls, customer

satisfaction programs, and implement statistical techniques and

corrective and preventive action activities, and lead in continual

improvement strategies including the implementation of Lean

Manufacturing, TQM and Six-Sigma.

* Applied team leadership expertise in quality system development,

certification & maintenance to ISO 9002-1994 standards, upgrading to ISO

9001-2000 and AS 9100.

* Managed all Quality Assurance and Control (Receiving, In-Process, and

Final inspection, and Test) activities and Engineering (Quoting,

Documentation Control, Manufacturing Methods, Bills of Material)

functions.

* Served as management representative for all external authorities,

customers, and suppliers.

* Provided ongoing quality training and certification for all production &

quality assurance employees.

Broome Community College - State University of New York at Binghamton -

Northcentral Technical College, Binghamton, NY/Wausau, WI 1998 - 2007

Quality Instructor

* Developed & delivered non-credit courses for evening study in "Quality

Basics", "Continuous Improvement using Lean, Six-Sigma and TQM",

"Internal Quality Auditing", "ISO 9000", and certification exam

preparation course for the American Society for Quality's "Continuous

Quality Improvement Associate".

* Served as an Advisory Board member - BCC Quality Assurance and Industrial

Engineering degree program, BCC Corporate Advisory Services, and

BCC/Broome-Tioga Workforce development

Eck Plastic Arts, Inc., Binghamton, NY 1996 to 1998

(A small family business providing injection molded, plastic sheet stock

fabricated components and assemblies, injection molds as well as machine

shop capabilities to the machine building and material handling industries.

Sales are approximately $3 million)

Quality Systems Manager

* Led the development of the quality system to meet ISO 9002-1994

standards.

* Facilitated the selection and implementation of software for the

company's ERP system.

* Provided leadership and training for all safety/OSHA activities and

Planned and executed abatement plan resulting in a reduction of penalties

and fines by $25K.

* Managed all Quality Assurance and Control (Receiving Inspection, In-

Process, and Final Inspection) functions.

* Served as management representative for all external authorities,

customers, and suppliers.

Kingston Metal Corporation, Kingston, PA 1995 to 1996

(A family owned business providing metal fabrication and assembly products

to the automotive, truck, audio equipment, gasoline distribution, and

telecommunications industries. Key technology capabilities incorporated

CNC turret punch presses and bending machines, roll forming TIG, MIG and

Heli-arc welding and powder coat painting. With three facilities and 250

employees, KMC had annual sales of approximately $100 million when it was

sold to a lager multinational corporation.)

Quality Assurance Manager

* Managed the development of the quality system, certification &

maintenance to ISO 9002-1994.

* Coordinated Quality Management System development at two facilities in PA

and on in NC.

* Oversaw the development and implementation of quality methods in a new

facility built specifically for the manufacture of cellular communication

tower locations.

* Managed Quality Assurance and Control (Receiving, In-Process, & Final

Inspection) functions at 2 PA sites.

* Served as management representative for all external authorities and

customers.

Bureau Veritas Global Systems, Binghamton, NY 1993 to 1995

(A division of Bureau Veritas Quality International, a subsidiary of Bureau

Veritas (Paris, France), the company provided quality training and

consulting services to companies looking to achieve ISO 9000 certification.

The company also worked closely with the AIAG to develop train-the

-trainer programs in the automotive field. BVGS had approximately $500

thousand in sales when BV disbanded the operation.)

VP - Operations & Director, Program Development

* Coordinated all consulting activities to insure customer satisfaction,

and drove all new business opportunities, growing annual sales from zero

to $550 thousand within two years.

* Led the review of all quotations and developed training programs.

* Developed complete program packages incorporating management training,

documentation development, internal auditor training, employee awareness,

pre-assessment, and corrective action development for clients wishing to

become ISO/QS 9000 certified.

* Worked with the parent company, BVQI, as a Lead Assessor, providing pre-

assessment and assessment services to corporate clients.

* Led the consulting team in the development of a QS 9000 Auditor "train-

the trainer" program for the AIAG.

* Lead consultant for six client companies, driving their successful

certification to ISO quality management standards.

* Developed the cross-reference matrix between the 1987 and 1994 revisions

of ISO 9001. Worked with TAG 176 to ensure correctness, and advised past

and current customers of system changes.

MATCO Electronics Group, Vestal, NY 1992 to 1993

(A provider of electronic manufacturing services to OEM's in the medical,

audio, automotive, and a wide variety of other industries. A family-run

business, Matco employed through-hole, surface mount and box building

technologies, and providing engineering design services, bare boards, cable

assemblies, circuit board assemblies and completed box assemblies to its

customers, growing to $300 million in sales. The company had 7 facilities

located across the Eastern seaboard.)

Manager, Quality Systems for Custom Assemblies & U. S. Assemblies

Quality Director for Matco Group

* Directed strategic quality planning, developed supplier controls, and

customer satisfaction programs.

* Implemented statistical techniques, corrective and preventive action

activities, and continual improvement strategies at Custom Assemblies and

U. S. Assemblies.

* Lead the development of the corporate level quality system, and in the

certification and maintenance to ISO 9002-1987, providing direction to

all seven of the company's divisions.

* Managed all aspects of Quality Assurance and Control (Receiving, In-

Process, and Final Inspection) at two facilities.

* Served as Management representative for all external authorities,

customers, and suppliers at two facilities.

PREVIOUS EXPERIENCE

9 years - Quality Supervisor in metal stamping facility. Shearing,

blanking, deep drawing, Hydro-forming, MIG, TIG, Heli-arc, spot, and butt-

welding, assembly, heat treat, machining and other related processes.

Provided services to automotive, truck, heavy equipment, air conditioning,

household appliances, and other OEM's.

6 years - Senior Quality Engineer in a Flight Simulator OEM. Responsible

for simulator platform, Final Acceptance plans with government customers.

Staff engineer to V. P. of Quality, managing Quality Management system at

three major sites.

5 years - Senior Advanced Manufacturing Engineer in an office equipment

OEM. Responsible for interface with design group and supplier base to

insure metal & plastic sub assembly components and assemblies could be

economically manufactured and assembled, included cost estimating, ECO and

redesign implementation, and manufacturing methods and equipment

development.

EDUCATION

* Empire State College, Saratoga Springs, NY - Bachelors Degree, Quality

Systems Management

* Mohawk Valley Community College, Utica NY - Associate of Applied Science,

Mechanical Technology

MILITARY SERVICE

United States Navy - Operations Specialist Second Class - U.S.S. Blue Ridge

- LCC-19.

OTHER COURSED COMPLETED

* Technical Leadership & Professional Development Program - SUNY Binghamton

* Lead Assessor Training - Batalas International

* Staff Consulting Skills - Designed Learning

* The Quality College - Philip Crosby Associates

* Six-Sigma Green Belt - aveta Business Solutions and TDO of CNY

PROFESSIONAL CERTIFICATIONS

* A.S.Q. Section 0205 past Chair, Vice-Chair, & Treasurer

* A.S.Q. Senior Member and Certified - Quality Auditor, Quality Manager,

and Quality Improvement Associate

* IPC Certified Trainer for IPC-A-610 "Acceptability of Electronic

Assemblies"

* IQA and IRCA Registered Lead Assessor (expired) & AIAG Certified

Automotive Assessor (expired)

PAPERS PRESENTED/PUBLISHED

* "Implementing ISO 9000" - ISO 9000 Symposium - SUNY Buffalo - Buffalo, NY

* "The Path to ISO 9000" - Annual Quality Conference - Pontifical Catholic

University Madre y Maetra - Santo Domingo, Dominican Republic

* "Scripted Flow Diagrams" - International Quality Conference - Broome

Community College - Binghamton, NY

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