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Sales Service

West Palm Beach, Florida, 33413, United States
March 31, 2011

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*** ********** **. #*-*

West Palm Beach, FL 33413-2068

Phone: 561-***-****

Alt. Phone: 561-***-****

Fax: 561-***-****


To acquire a position in help desk/desktop support/repair/setup or an entry

level IT technician/system admin assistant that utilizes my

troubleshooting, repair, maintenance, installation, set up, virtualization,

windows server configuration, exchange and networking skills.


Knowledge of PC hardware installation, configuration, and troubleshooting -

Win9x, 2000, XP, Vista, 7. Sufficient in Server 2008, Exchange 2008,

Virtualization (Virtual PC and VM Ware) Microsoft Excel, Outlook, Word,

Access, Power Point and One Note. Capable of many office skills such as:

documentation, filing, inventory, and typing 30 wpm. Good attention to

detail, multi-tasking abilities, people and communication skills.


7/7/09 PC Professor

CompTia A+ certification

Microsoft MCP Configuring Vista certification

Completed classroom portion of (MCITP (Windows Server 2008), formerly

called MCSE), and am presently preparing to finish my certifications. We

also learned about MS Exchange 2007, virtualization technology via Virtual

PC and VM Ware Workstation. The ending result would give me, once

certified, a CMT (computer maintenance technician) / MCITP (Microsoft

Certified Information Technology Professional) designation. In the future I

am planning to pursue CCNA (Cisco Certified Network Admin), security

(certified ethical hacker), Linux and others.

Employment History:

8/2009 - 1/2011 Maroone Nissan, Ft. Lauderdale, Fl

Service Consultant

Advised and consulted customers on vehicle service needs. Promptly met and

greeted customers in a friendly, courteous, and outgoing manner. Listened

to the customer's concerns for bringing their vehicle to the service

department. Confirmed my understanding by paraphrasing what I have heard,

and continued to probe for additional understanding and needs analysis.

Sold the proper repairs and/or services, responded to the customer's

perceived needs. Presented the Service Menu of recommended services to

every service customer in conjunction with the customer's recorded service

history. Made a genuine effort to offer the maintenance service due on

every service customer's vehicle utilizing proper Service Consultant

procedure. Properly, thoroughly and legibly wrote repair orders for the

categories of work designated by management. Separated and distributed

repair order copies according to department policy. Maintained and updated

with all parties open repair orders every few hours and or daily. Provided

additional vehicle problem/complaint information to the technicians as

requested. Maintained communications with the technical staff regarding job

status changes. Remained continuously updated on the shop's workload to

determine the type of work the technicians can quickly accommodate.

2/2009 - 6/2009 Schumacher Automotive, West Palm Beach, FL

Service Appointment Coordinator

Sold additional automotive services by suggesting services that could

be provided at the same time. Maintained customer rapport by reminding

customers of scheduled service appointments; followed-up on "no-shows;"

explained service estimates and expected return of vehicle; obtained and

provided contact telephone numbers; answered questions and concerns;

resolved problems; arranged temporary transportation; planned future

services; contacted customers to remind them of service plans. Verified

automobile warranty and service contract coverage by examining records and

papers; explained provisions and exclusions. Accomplished organization

goals by accepting ownership for accomplishing new and different requests;

explored opportunities to add value to job accomplishments. Presented

estimated automotive service fees by costing materials, supplies, and

labor. Prepared automotive service orders by entering services required

into service management database; examined automotive technician work

schedules; scheduled and coordinated services; informed customers of date

and time of service appointment; obtained customer's approval of service

estimates. Maintained automotive service records by recording services

rendered, problems encountered, and services needed in the future.

Determined automobile service needs by listening to customer's description

of services required; clarified description of services required; checked

vehicle service records.

11/2007 - 11/2008 Royal Palm Toyota/Scion, Royal Palm Beach, FL

Senior Parts Counter Person

Sold parts for motor vehicles, spare parts, replacement parts,

accessories, and other equipment for cars, trucks, and other vehicles. In

addition to selling directly to the public, took orders over the telephone

and by e-mail. Used catalogs and price lists to identify parts their

customers need and ordered or suggested substitutes. Made sure a substitute

part will fit by using measuring devices such as micrometers and calipers.

Repaired defective parts when brought in by customers. Kept catalogs and

price lists up to date. Used computer tracking to take inventory and order

more parts when needed. Unpacked and stored incoming shipments and

performed sales transactions as well.

4/2007 - 8/2007 AZTIL A/C, West Palm Beach, FL

HVAC Field Sales and Maintenance/Tune-up

Communicated effectively with the General Manager/Owner, the Sales

Team, and the Production Team. Informed and updated them regularly to

guarantee that sales and client objectives are met. Followed systems and

procedures outlined in the company manuals. Participated as a key team

player by supporting operations as needed. Assisted in developing and

implementing contract processes. Prepared reports of business transactions

and kept expense accounts. Identified prospects, customers, and referral

sources and developed and maintained relationships to ensure attainment of

company business goals. Supported efforts to consistently grow the base of

referral sources. Actively managed short- and-long term leads from external

referral sources to qualify prospects and advance them through the sales

process. Managed marketing data using applicable sales management systems

or tools (e.g., database, computerized call calendars and time management

systems) to maximize efficiency and analyze data/marketing activity on a

weekly basis. Effectively presented and discussed the products and services

of the company, solicited only those desired products/services provided by

the company and its vendors, to current and prospective customers in a way

that conveyed an image of quality, integrity and superior understanding and

delivery of customer needs. Developed a strategic sales plan that

identified prospects and customers, prioritized them according to

importance and ability to provide results. Investigated and resolved

customer's problems. Kept current on new technology. Understood and

complied with the sales system/program in place.

9/1997 - 2/2007 Ed Morse Honda Riviera Beach. FL

Senior Parts Counter Person

Answered questions and took sales orders for motor vehicle parts in

person, over the phone and via email. Serviced mechanics and the general

public. Responsible for ordering parts, maintaining stock, searching

information in catalogs and on computer databases, and handling payments.

Assertive enough to suggestive sell. People oriented and able to explain

technical information to the general public. Good eye for detail and

strong organizational skills. Made sure all outside supplies were ordered

and shelves stocked. Handled returns, credits. shipping/receiving and


Education History:

May 2009 - current - PC Professor, West Palm Beach, FL

Jan 1992 - August 1996 - FAU, Boca Raton, FL, 4 Years at University, Major:

Biological and Biomedical Sciences, 120 credit hours completed

June 1989 - December 1992 - PBCC, Lake Worth, FL, A.A. Degree

Aug 1985 - June 1989 - Lake Worth High, Lake Worth, Fl, HS Diploma

References available upon request.


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