Sales Service
Resume:
JASON R. MCGEE
West Palm Beach, FL 33413-2068
Phone: 561-***-****
Alt. Phone: 561-***-****
Fax: 561-***-****
******@*******.***
Objective:
To acquire a position in help desk/desktop support/repair/setup or an entry
level IT technician/system admin assistant that utilizes my
troubleshooting, repair, maintenance, installation, set up, virtualization,
windows server configuration, exchange and networking skills.
Skills
Knowledge of PC hardware installation, configuration, and troubleshooting -
Win9x, 2000, XP, Vista, 7. Sufficient in Server 2008, Exchange 2008,
Virtualization (Virtual PC and VM Ware) Microsoft Excel, Outlook, Word,
Access, Power Point and One Note. Capable of many office skills such as:
documentation, filing, inventory, and typing 30 wpm. Good attention to
detail, multi-tasking abilities, people and communication skills.
Certifications:
7/7/09 PC Professor
CompTia A+ certification
Microsoft MCP Configuring Vista certification
Completed classroom portion of (MCITP (Windows Server 2008), formerly
called MCSE), and am presently preparing to finish my certifications. We
also learned about MS Exchange 2007, virtualization technology via Virtual
PC and VM Ware Workstation. The ending result would give me, once
certified, a CMT (computer maintenance technician) / MCITP (Microsoft
Certified Information Technology Professional) designation. In the future I
am planning to pursue CCNA (Cisco Certified Network Admin), security
(certified ethical hacker), Linux and others.
Employment History:
8/2009 - 1/2011 Maroone Nissan, Ft. Lauderdale, Fl
Service Consultant
Advised and consulted customers on vehicle service needs. Promptly met and
greeted customers in a friendly, courteous, and outgoing manner. Listened
to the customer's concerns for bringing their vehicle to the service
department. Confirmed my understanding by paraphrasing what I have heard,
and continued to probe for additional understanding and needs analysis.
Sold the proper repairs and/or services, responded to the customer's
perceived needs. Presented the Service Menu of recommended services to
every service customer in conjunction with the customer's recorded service
history. Made a genuine effort to offer the maintenance service due on
every service customer's vehicle utilizing proper Service Consultant
procedure. Properly, thoroughly and legibly wrote repair orders for the
categories of work designated by management. Separated and distributed
repair order copies according to department policy. Maintained and updated
with all parties open repair orders every few hours and or daily. Provided
additional vehicle problem/complaint information to the technicians as
requested. Maintained communications with the technical staff regarding job
status changes. Remained continuously updated on the shop's workload to
determine the type of work the technicians can quickly accommodate.
2/2009 - 6/2009 Schumacher Automotive, West Palm Beach, FL
Service Appointment Coordinator
Sold additional automotive services by suggesting services that could
be provided at the same time. Maintained customer rapport by reminding
customers of scheduled service appointments; followed-up on "no-shows;"
explained service estimates and expected return of vehicle; obtained and
provided contact telephone numbers; answered questions and concerns;
resolved problems; arranged temporary transportation; planned future
services; contacted customers to remind them of service plans. Verified
automobile warranty and service contract coverage by examining records and
papers; explained provisions and exclusions. Accomplished organization
goals by accepting ownership for accomplishing new and different requests;
explored opportunities to add value to job accomplishments. Presented
estimated automotive service fees by costing materials, supplies, and
labor. Prepared automotive service orders by entering services required
into service management database; examined automotive technician work
schedules; scheduled and coordinated services; informed customers of date
and time of service appointment; obtained customer's approval of service
estimates. Maintained automotive service records by recording services
rendered, problems encountered, and services needed in the future.
Determined automobile service needs by listening to customer's description
of services required; clarified description of services required; checked
vehicle service records.
11/2007 - 11/2008 Royal Palm Toyota/Scion, Royal Palm Beach, FL
Senior Parts Counter Person
Sold parts for motor vehicles, spare parts, replacement parts,
accessories, and other equipment for cars, trucks, and other vehicles. In
addition to selling directly to the public, took orders over the telephone
and by e-mail. Used catalogs and price lists to identify parts their
customers need and ordered or suggested substitutes. Made sure a substitute
part will fit by using measuring devices such as micrometers and calipers.
Repaired defective parts when brought in by customers. Kept catalogs and
price lists up to date. Used computer tracking to take inventory and order
more parts when needed. Unpacked and stored incoming shipments and
performed sales transactions as well.
4/2007 - 8/2007 AZTIL A/C, West Palm Beach, FL
HVAC Field Sales and Maintenance/Tune-up
Communicated effectively with the General Manager/Owner, the Sales
Team, and the Production Team. Informed and updated them regularly to
guarantee that sales and client objectives are met. Followed systems and
procedures outlined in the company manuals. Participated as a key team
player by supporting operations as needed. Assisted in developing and
implementing contract processes. Prepared reports of business transactions
and kept expense accounts. Identified prospects, customers, and referral
sources and developed and maintained relationships to ensure attainment of
company business goals. Supported efforts to consistently grow the base of
referral sources. Actively managed short- and-long term leads from external
referral sources to qualify prospects and advance them through the sales
process. Managed marketing data using applicable sales management systems
or tools (e.g., database, computerized call calendars and time management
systems) to maximize efficiency and analyze data/marketing activity on a
weekly basis. Effectively presented and discussed the products and services
of the company, solicited only those desired products/services provided by
the company and its vendors, to current and prospective customers in a way
that conveyed an image of quality, integrity and superior understanding and
delivery of customer needs. Developed a strategic sales plan that
identified prospects and customers, prioritized them according to
importance and ability to provide results. Investigated and resolved
customer's problems. Kept current on new technology. Understood and
complied with the sales system/program in place.
9/1997 - 2/2007 Ed Morse Honda Riviera Beach. FL
Senior Parts Counter Person
Answered questions and took sales orders for motor vehicle parts in
person, over the phone and via email. Serviced mechanics and the general
public. Responsible for ordering parts, maintaining stock, searching
information in catalogs and on computer databases, and handling payments.
Assertive enough to suggestive sell. People oriented and able to explain
technical information to the general public. Good eye for detail and
strong organizational skills. Made sure all outside supplies were ordered
and shelves stocked. Handled returns, credits. shipping/receiving and
inventory.
Education History:
May 2009 - current - PC Professor, West Palm Beach, FL
Jan 1992 - August 1996 - FAU, Boca Raton, FL, 4 Years at University, Major:
Biological and Biomedical Sciences, 120 credit hours completed
June 1989 - December 1992 - PBCC, Lake Worth, FL, A.A. Degree
Aug 1985 - June 1989 - Lake Worth High, Lake Worth, Fl, HS Diploma
References available upon request.
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