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Customer Service Manager

Tacoma, Washington, 98446, United States
March 29, 2011

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Jennifer Northover

Tacoma, WA ***** US

253-***-**** (Day)

253-***-**** (Evening)



Manager/Assistant Manager

Industry Focus:

Management & Business, Clerical & Administrative, Management & Business

Job Title:

Manager/Assistant Manager /Administration Assistant


15 - 20 Years

Looking For:

Permanent Full-Time

Visa Status:

U.S. Citizen


$30000 - $50000

Education Level:

2-Year College Degree


Yes if needed

Travel Preference:

No Preference

Summary of Qualifications

Exceptional listener and communicator who effectively conveys information

verbally and in writing.

Flexible professional who thrives in environments requiring prioritizing

and juggling concurrent multiple projects.

Personable professional whose strengths include cultural sensitivity.

Results driven achiever with exemplary planning and organizational skills.

Dependable, responsible contributor with commitment to excellence and


Highly motivated self-starter who takes initiative with minimal


Innovative problem-solver who can generate workable solutions and resolve


Resourceful team player who excels at building trusting relationships with

customers and colleagues.

Summary of Skills & Abilities

Microsoft Word, Excel, Access and PowerPoint

MAXIMO Asset Management, Windows operating systems (all)

Internet research with multiple screens, Multi-line phones, Customer


Cash handling, Primary point of contact in an office environment

Jennifer Northover


Call Center Agent

ACS - Federal Way, WA 2010-2011

Answered phones and provided exceptional customer service, Answered

questions for phone bills, equipment ordering

Administrative Assistant

KAG West - Tacoma, WA 2010-2010

Answered phones and provided exceptional customer service. Maintained

company database. Responsible for fuel load tracking, Faxing fuel load

information to appropriate offices, quality assurance and filing invoices.

Performed general office duties.

Administrative Assistant

Archer Daniels Midland-Puyallup, WA 2007-2010

Answered phones and provided exceptional customer service. Maintained

company database. Responsible for inventory tracking, quality assurance

and filing invoices. Performed general office duties.

Cashier/Lottery Runner

Emerald Queen Casino-Tacoma, WA 2005-2007

Recognized for commitment to customers, attention to detail, attendance

and professionalism. Trained new co-workers on cashiering and problem

solving skills. Daily end of shift cash and ticket reconciliation.

Manager/Assistant Manager/Sales Associate

Bargain Street Liquidators-Tacoma, WA 2001-2004

Improved efficiency and productivity by developing and implementing new

policies and procedures. Merchandise layout, opening and closing the store

and resolved customer complaints. Conducted daily bank transfers; analyzed

financial information and prepared operations reports. Updated inventory.

Airplane Refueler

Signature Flight Support-Seattle, WA 2000-2001

Maintained fuel load records and produced reports for the lead supervisor

to ensure proper billing to correct airline. Operated service vehicles and

followed proper safe truck operations.

Department Manager

Target Corporation-Tacoma, WA 1995-2000

Inventoried product and recorded drop levels. Maintained a retail

department and supervised employees including preparing work schedules and

duty assignments. Resolved customer complaints.


Associates Degree in Business Pierce College at Fort Steilacoom 1989-1991

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