Customer Service Manager

Barbara (BJ) Robertson-Parker

**** *. ******* **.

Indianapolis, IN 46239

Home: 317-***-****

abhomx@r.postjobfree.com

Qualifications:

Education and Professional Training:

. Ivy Tech College - Trade School

. Arsenal Tech High School

. Change Management certificate

. Project Management & Leadership certificate

. Grammar Usage and Powerful Communications Skills for Women

. Evelyn Wood Reading Dynamics for Business professionals

. Manage Priorities & meeting deadlines

. Exceptional customer service

. Intro to PowerPoint

Computer Skills:

. Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft

PowerPoint. Concur Travel and Expense reconciliation system.

Wide Orbit system. Medical and legal transcription. Technical

Writing/user manual.

Administrative Skills:

. General office skills of handling telephone, mail, fax and

copying

. Excellent problem solving skills

. Handling of confidential information, letters and business

matters

. Responsible for ordering and maintaining supplies

. Strong quantitative research and organizational skills

. State of Indiana Notary Public

. Maintain Public and Political files

. Communicate building issues/concerns to building support

manager

Employment History:

WRTV Broadcasting, Indianapolis, IN - 1/2000 - 10/09

Executive Administrative Assistant

. Provide administrative and project support to VP/GM and

Business Director. Occasional support to Human Resources,

Program Director, Sales Manager and News Director and

staff.

. Provide domestic travel arrangements and itineraries

including air travel, hotel, and rental car or limo pickup.

. Maintained executive calendar and email

. Schedule meetings providing set-up and minutes when needed

. Typed correspondence of a confidential nature independently

or from rough draft with grammatical corrections

. Maintained daily contact with executive via phone/cell,

email, facsimile in his absence

. Typed contracts

. Created and distributed programming schedules to listing

agencies

. Updated program changes for Nielsen logs

. Reconciled executive travel and expense report in the

Concur system. Collecting expense receipts and doing follow

up as required.

. Maintain subscriptions and office supply inventory

. Provided excellent customer service/client relations

. Volunteer responsibilities including WRTV annual Toy Drive,

Leadership Award Committee, WRTV State Fair Day, A-List

promotion

Adecco, Kelly Services, People Unlimited, Manpower Services, Indpls.

IN

09/1999 - 12/99

Miscellaneous administrative/office support as temporary employee

. Provided administrative support to multiple entities;

legal, medical billing, customer service, broadcasting

. Typed transcription correspondence or notes from client or

management staff

. Provided customer service support to customers, clients,

vendors

. Determined and mailed invoices for payment

. Handled medical claim resolutions with vendors

Blue Cross/Blue Shield: aka ICHIA, AdminaStar Solutions, ASGCI,

Anthem

Information Technology, Anthem Inc., Indianapolis, IN - 07/86 - 09/99

Claim processor, Technical writer, Training instructor, Customer

service Supervisor

. Provided extensive medical/dental claim processing coding

procedures

. Indiana Medicaid, Medicare and Champus claim experience

. Completed enrollment and billing involving new

providers/members

. As a technical writer, wrote, tested, and published

documentation manual for claim system with distribution

to internal agencies

. Provided on site training of the claim processing system

to users

. Accomplished Supervisor lead of 10 person customer

service call center

. Certificates and Awards include: ClaimPro training,

Champus project award of appreciation, Recognition in

train the trainer

Contact this candidate