daniel m. agun
Bothell, WA *****
Phone 425-***-****
Email address: *******@*****.***
Summary of Qualifications
A detail-oriented, resourceful, and user-focused business and systems
analyst whose mission is to provide tools to make users more effective,
efficient, and successful; as demonstrated over more than 15 years in
diverse industries.
core competencies
MS Windows OS
Supervision ( System Admin
Training ( Programming
significant accomplishments
System Created procedure for mass deployment of new systems.
Administrator Deployed new systems and anti virus software.
Computer Analyzed needs and specified computer hardware and
Analyst software.
Analyzed problems with both hardware and software and
repaired or negotiated for repair by outside companies.
Systems Performed in depth research virus protection, application
Analyst and hardware via Internet and personal interviews. Primary
Desktop engineer / desktop support / phone support.
Over 10 years of electronic hardware, network, and
software troubleshooting.
Provided consulting on installation, training, and
technical problems for desktop computers.
Programming Created batch utility using robocopy to backup client data
which changed.
Computer Science and Electrical Engineering classes.
Developed c# data migration software which saved 1 hour
per computer and virtually eliminated mistakes. Wrote
business application to statistically identify field
engineers that were detained.
significant accomplishments, continued
Supervision Supervision of technical employees.
Developed interview procedure and questions.
Set and managed priorities for multiple workers.
Regularly handled delicate and stressful computer crisis.
professional experience
Seattle Pacific university, Seattle, WA 1994 - 2009
Senior Microsystems Analyst
Responsible for maintaining over 200 university computer systems;
interviewing, hiring, training student employees for technical jobs;
providing all levels of Windows computer support by phone, on site, and
remotely; consulting for computer systems purchases and configuration;
providing anti-virus protection to entire university-owned microcomputer
population.
equally responsible positions with: Prior to 1994
Seattle Pacific University
University of Washington
Savin Corporation
Radio Shack
Education and Technical Training
Computer Science & Electrical Engineering (est 90 cr), Seattle Pacific
University, Seattle, WA
Applied Science & Engineering (est 90 cr), Portland State University,
Portland, OR
Religious Studies (est 90 cr), Vennard College, University Park, IA
Technical Training
Red Cross, Trainee in disaster assessment
Emergency Services Coordinating Agency, digital and analog emergency
communication
Homeland Security Institute, Incident Command System
Danyl Security System Technical Training
Success Motivation Institute Dynamics of Goal Setting
Communications Academy 32 hours
Tektronix, Beaverton, OR, Electrical Engineering
certification
ARRL Emergency Communication 1, 22 hours
Homeland Security Incident Command System 100, est. 12 hours
FEMA ICS 200, est. 12 hours
Homeland Security Incident command System 700, est. 12 hours
Community Emergency Response Team Training, 12 hours
Communications Academy, est. 32 hours
ARRL Certified Volunteer Examiner for FCC Ham Licenses, 9 hours
other activities
Volunteer with Emergency Services Coordinating Agency
Lead for emergency ham radio communication at a local city
Volunteer with the American Red Cross
Taught vocational and avocation electronics.