Manager Project
Resume:
NICK FAILLA
Brooklyn, NY *****
************@*****.***
DATA CENTER MANAGER
SUMMARY:
A detail oriented Data Center professional with an extensive background in
data center management and IT operations within financial, advertising and
non-profit environments. Expertise includes data center management, server
administration, data center relocation, and disaster recovery.
TECHNICAL SUMMARY:
Excellent presentation and communication skills.
Able to develop and implement policies and procedures.
Installations and Maintenance of Computer Operating System.
Ample experience with Personal Computers.
Excellent ability to meet deadlines.
Relevant work experience in a support environment.
Able to work under pressure and independently.
Troubleshooting
Responsible for other duties as assigned.
Proficient in a variety of office related skills, which include Windows
2000, XP, Vista and Microsoft Office Suite. Also was a life and health
insurance agent for Metropolitan Life, and New England life Insurance
Companies.
PROFESSIONAL EXPERIENCE:
Morgan Stanley, (consultant for ICAS) New York, NY
July 2010- Oct. 2010
Project Manager, Infrastructure Support
* Maintained Data Center infrastructure for their campus buildings located
in NYC and NJ.
* Managed equipment rooms, and communication room infrastructure.
* Coordinated all tracking reports and planning of project status.
* Coordinated and supervised multiple trades.
* Maintained database for cable assignments and rack elevations.
* Management of DC IT infrastructure and its impact on electrical and
mechanical systems.
* Managed facilities projects and installation of network infrastructure.
Interpublic Group, New York, NY
Nov. 2004- Dec. 2009
Data Center Infrastructure Support & Service Delivery Manager
* Managed 8 system administrators, one network technician also managed the
physical planning, scheduling and installation of new computer hardware,
network equipment including power, cabinets, cables, and cooling design,
also floor space management.
* Management of DC IT infrastructure and its impact on electrical and
mechanical systems.
* Managed and maintained HP OpenView monitoring operations.
* Coordinated and installed upgrades for server software and hardware, and
all IT projects for the data center (Windows, VMware, HP Eva, Linux, Sun,
Citrix, Printers, and HP Unix).
* Managed the conversion of physical servers to virtual (150 VM servers
from 700 physical).
* Managed the transition team to migrate servers from NY to the Omaha data
center.
* Installed all network equipment and understand network protocols.
* Designed, developed, and implemented internal procedures for the data
center to accommodate compliance regulations Sarbanes-Oxley.
* Implemented and maintained control over Data Center physical security and
compliance.
Provided project management support for Data Center (change management).
* Ensured that technical issues are resolved in a consistent, timely and
effective manner using REMEDY trouble tickets.
* Apply comprehensive skill set to support processes, problem management
and operational procedures.
* Used SQL as a database backend for window based applications (filenet,
openpages).
* Ability to identify opportunities to enhance workflow efficiency.
United Nations Children's Fund (UNICEF), New York, NY
2000- Nov. 2004
Infrastructure Support, Operations (Enterprise) Management
* Used Service Reporter (HP OpenView) to measure the performance of
server's.
* Work with the Help Desk staff to minimize downtime.
* Research and provide solutions for hardware and software problems Provide
Change and Release management work.
* Provide daily support for all critical NT and Compaq SAN servers.
* Delegated workload for the Platform Operation group.
* Plan, design, configure and maintain all Compaq MA8000, Brocade Switches
2800 & 3800, SAN Valley SL1000, and Proliant Servers.
* Knowledge in cable management (running cables, pinning and, labeling).
* Loaded and maintained software for UPS monitoring.
* Scheduled and coordinated all Data Center activities including System
maintenance, operating system upgrades and the installation of both
hardware and software.
* Scheduled and coordinated building of Compaq servers and racks.
* Operated morning and evening procedures using true UNIX 64.
* Installed, maintained and loaded new software for server's (Windows2000,
NT).
* Maintained system files and monitored system performance tools.
* Installed, maintained and configured rack mounted communication equipment
as well as standalone equipment (routers, hubs, modems etc.).
Power Concepts, LLC, New York, NY
1998-2000
Operations Manager
* Worked with HP and Dell servers and workstations, and HP ITO and ITSM
Operations and Netware.
* Performed daily monitoring and logging.
* Ran backups, restores, startups and shutdown procedures.
* Monitored all Data Center equipment.
* Maintained automated monitoring scripts and logs.
Bloomberg Financial Markets, New York, NY
1984-1998
Manager, Data Center Operations and Facilities
* Managed a 125,000 sq. ft Data Center and facility which consisted of a
combination of 25 Computer Operators and Communications Technicians as
well as UPS', 4 Generators and a Chiller Plant.
* Designed the 125,000 sq. ft Data Center from the ground up
* The Data Center was built with a parallel/ redundant system to avoid
downtime during maintenance.
* Managed a 2nd Data Center in Princeton NJ backup site.
* Created documentation and procedures for 1st, 2nd and 3rd shifts.
* Created a system for tracking inventory and hardware and software
upgrades.
* Scheduled all new equipment installs and hardware upgrades.
* Designed computer layouts and communication rack plans.
* Created some programs using Fortran programming language.
* Managed and designed cable layout for data center trough system under
floor.
* Performed salary reviews for 25 employees based upon job performance.
* Negotiated service contracts for union work done on premise.
EDUCATION & TRAINING:
Total Systems Education, LTD. - Project Planning and Control, 2009
American Management Association - Improving Project Mgmt. Skills, 2008
American Management Association - Effective Technical Writing course, 2006
UNICEF, Attended ITIL courses, 2002
New York University, Attended courses at NYU in computer operations and
programming
New York City Community College received an Associate Degree in Science.
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