Human Resources Manager

Summary of Qualifications: Strong human resources generalist (SPHR),

organizational, program design, compliance, problem solving and database/PC

skills. Proven ability to work independently, multitask and as a team

player with excellent writing and oral communication skills.

Professional Skills: HR Information Systems (HRIS), Payroll Systems

(Paychex, ADP, FlexPay), Benefit Programs, Policy & Procedures,

Compliance, Employee Relations, Recruitment, On-Boarding & Training,

Paperless environments, Microsoft Office Suite, Analytical Skills,

Organizational Skills, Customer Service

Education & Certification:

Bachelors of Independent Studies - Organizational Psychology & Human

Resources

George Mason University, Fairfax, VA

Associates of Arts and Science - Psychology

Parkland Community College, Champaign, IL

S.P.H.R. - Senior Professional Human Resources Certification

Human Resources Certification Institute, Alexandria VA

NC Licensed Insurance Agent (Life/Health and Property /Casualty)

NC Department of Insurance Raleigh, NC

Work History:

Human Resources Manager, Americas March 2009 - March

2010

GFI USA, Inc. Cary, NC (IT Software Sales and Service - 75 FTE)

Multidiscipline HR leader including policies, best practices, program

design, compliance, problem solving and data solutions

. Temporary position as fill in that continued for 1 year.

. Performed all aspects of Human Resources function including

recruitment, employee assistance, biweekly payroll (Flex-Pay), benefit

coordinator and risk manager.

. Negotiated new Benefits and Risk Management programs that saved

company $56K. Implemented new plans through communication to and

training for employees.

. Reviewed and updated all processes and procedures to ensure compliance

with state and federal regulations.

. Functioned as database administrator for HRIS system, wrote reports,

verified data for accuracy and updated as necessary.

. Developed and implemented management training on a new Performance

Evaluation process.

. Managed employee relations, resolving issues and supporting company

climate.

. Recruited and filled vacant positions with highly qualified

candidates.

. Partnered with management to execute company goals.

. Testified at Unemployment hearings to uphold employer rights.

Director of Human Resources & Employee Benefits September

2005 - December 2008

Pelnik Insurance Agency Cary, NC (Insurance Industry - 25 FTE)

Acted as Human Resource advisor and consultant as an added value to Agency

clients. Provided leadership, management and HR services to agency.

. Managed Human Resources and Benefits administration, Employee

Relations, and Workers Compensation for Agencies and clients located

throughout the country

. Provided oversight of agency operations, Information Technology, and

direct supervision of Customer Service Agents in two departments

. Power user and manager of large agency financial and policy database

system AMS 360, used to create paperless environment.

. Selected new IT service provider and replaced antiquated server,

resulting in a stabilized system.

. Implemented paperless office to eliminate filing, wrote and trained

staff on database user's manual.

. Coordinated successful transition to new phone system and moved T-1

lines for cost savings.

. Took charge of facilities function including infrastructure and

security.

. Streamlined payroll process using M-Pay / Flex-Pay software.

. Created opportunity for employees to vote (and win) in the Triangle

business Journal's Best Place to Work Award program.

. Created new employee handbooks, job descriptions and career paths.

. Established performance evaluation systems, pay scales and sales

commission plan.

. Provided benefits training, "hidden paychecks" of values, and created

annual enrollment process.

. Set up successful recruitment, new hire orientation and exit interview

systems.

. Successfully consulted with agency clients, providing HR Audits,

writing Safety Policy manuals, Return to Work and Drug testing

programs to reduce their Risks.

Human Resources Director January 2001 - September

2005

Serentec, Inc Raleigh, NC (Pharmaceutical Industry) (125 FTE)

Lloyd's Register Serentec, Inc. Purchased 11/2002 (Lloyd's Register

American's Group - 1,200 FTE)

Strategic business partner with senior management to develop and lead

organizational change and management practices resulting in organization

growth, nationally and globally, in the pharmaceutical industry.

. Initiated, established and updated company practices, policies and

procedures to lead and support expansion nationwide, including

California and internationally as a subsidiary in Singapore.

. Demonstrated the ability to translate corporate goals into results

through understanding of business and financial strategies. Proven

computer skills and system understanding.

. Established recruiting process and procedures resulting increasing

Validation Engineer consulting staff size by 50% in first three months

of FY 2001 and again in 2002. Hired and trained internal corporate

recruiter in fall of 2002 and actively oversaw company growth.

. Audited HR function and implemented a gaps analysis to insure

nationwide law compliance. Corrected deficiencies and installed best

practices procedures in the following areas; COBRA, I-9, OSHA, EEOC

(data collection, reporting and storage), FLSA / Wage & Hour

classification, job descriptions, safety, training and general

personnel file maintenance. Updated employee handbook to meet the

needs of the organization and to comply with nationwide state and

federal regulations. Installed HRIS system.

. Successfully defended unemployment claims, wrongful termination suit;

investigated and concluded a Sexual Harassment claim.

. Proven Employee Relation skills. Expanded orientation to set

corporate culture, provide clear expectations and improving employee

relations and communication initiatives for all staff members.

Coordinated monthly employee gatherings and educational meetings.

Established open lines of communications with management to improve

employee relations. Established management training program. Updated

and trained employees and management on new evaluation process.

. Analyzed data and negotiated benefits plan redesign for health/welfare

benefits reducing overall costs by 27%. Establish comprehensive

benefit programs for nationwide and international growth. Developed

and provided year-end benefit summaries of employer and employee

realized value as a hidden paycheck synopsis. Update all benefit

documentation for use in recruitment and employee communications.

Discrimination testing coordination for all plans including 401k.

. Successfully completed due diligence for company merger, insured

smooth transition and maintained active leadership role. Provided

assistance through transition of stock option buyout and closure.

Human Resources Manager of Benefits May 1999 - Sept

2000

Dialog Corporation (IT industry) ( 500 FTE)

Thomson Corporation Purchased 5/2000 (10,000 FTE)

Partner with business leaders in development of benefits and practices.

. Successful experience in employee relations, communications,

acquisitions and mergers and in all aspects of benefits management.

. Management of health and welfare benefits throughout the US as

cafeteria program.

. Problem solver of outstanding benefit claims issues.

. Negotiated new health and welfare plans reducing costs to employer and

enhancing benefits to employees. Established ASO plan (self funded)

and reduced from 15 national plans to 1 national plan, resulting in

significant cost savings.

. Coordinated and implemented transfer of HRIS ADP system to PeopleSoft

HRIS system.

. Administration of 401(k), ESOP, Stock Options plan, updated plan

document and procedures terminated plans at close.

. Active participant in due diligence, terminated & transitioned

benefits, including 401(k), ADR Stock Option and ESOP programs to new

organization.

Senior Human Resources Manager September 1995

- May 1999

Wake County Public School System, Raleigh, NC (13,000 FTE)

Senior HR management in business and planning meetings and implementation

activities.

. Provided complete Human Resources function and support for employees.

Developed and provided training for support personnel. Implemented

employee recognition programs, annual banquet.

. Conducted investigations, resolutions and promoted positive employee

relations. Successfully defended wrongful termination charge and

Sexual Harassment claim.

. Repaired and transferred data from mainframe Payroll (cobalt) to an

AS400 (revitalized) after department lost all information off LAN

based HRIS. Participated as leader on committee to transfer

Finance/Payroll and HRIS to custom Oracle system.

. Spearheaded start up of Classified Personnel satellite office.

Supervised 4 HR Professionals & 2 administrative support personnel.

. Recruiter resulting in reduced Vacancies by 40%, improved employee

motivation & retention.

. Conducted new hire orientation and teacher mentor program.

. Analysis and negotiated Criminal record and background Check Process.

Human Resources Generalist July 1992 -

June 1995

George Mason University, Fairfax, VA (University - 5,000 FTE)

Provided on site Human Resources at local level function for a large

organization while completing degree.

. Recruitment, benefit administration, new hire orientation, maintained

employee records, budget and labor reports.

. Liaison with central office Human Resources.

. Coordinated and monitored department Affirmative Action guidelines and

volunteer program.

. Supervised two and assist general office administration activities.

Case Manager promoted to Deputy Director of Michigan

July 1987 - July 1992

Telamon Corporation, Raleigh, NC (not-for-profit - 1,400 FTE)

Provided complete Human Resources management at local and state level for

national Not-for-Profit with corporate.

. Employee relations, recruitment, supervision, evaluation and

termination, development and staff training.

. Director of Programs and staff management, 25 direct reports at sites

throughout state.

. Implementation and organization of all Grant activates statewide

including: Employment & Training program, HIV/AIDS Awareness

Consortium, Reading Is Fundamental.

. Budget development, reporting and monitoring of grant funding approx.

2.3 million for Job training.

. Participated in grant writing and winning an additional 3 million

Migrant Headstart grant - opening 7 centers and start up of additional

staffing.

. Mobilization of community resources and agency networking.

. Program performance and reporting to state and federal funding

agencies.

. Case Management, client counseling, career assessment, vocational

testing, job training, development and placement for disadvantaged

clients.

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