Customer Service Real Estate

Moussa K. Chabayta

Address: **** ********* *** ***#****, Addison, TX 75001

Contact number 515-***-****

Email address: ***************@*******.***

Objective

To find a challenging position to meet my educational skills and qualifications and to enhance

my career.

Education

2009-2010: Associate Degree in Business Management, Des Moines Area Community College,

Ankeny, IA

2003-2006: Bachelor in Business Management, Hawaii University (BCU), Beirut, Lebanon.

2004-2005: Diploma in Business and Office Practice, Norwegian People's Aid, Saida, Lebanon.

Skills

1.Computer Proficiency: MS Windows. MS Office applications, MS Excel, MS Word, and MS

PowerPoint.

2.Languages: Proficient in both English and Arabic

Related Work Experience

Collector 3 at Wells Fargo: Urbandale,

Iowa March 2009- December 2010

1. Collects on designated delinquent accounts to resolve account delinquency and prevent losses

2. Offers and sells customers payments: check by phone “PXP”, work out plans “WOP”, 3

payments extension plans, online, mail, and Westurn Union to resolve customer accounts

3. Demonstrates good customer service skills while initiating outbound calls and receiving

inbound calls from customers.

4. Evaluates customers' financial situations and negotiates for full payment or creates terms for

repayment

5. Handles most complex collection inquiries and problems

6. Escalates calls to the Early Stage Collections Management Team as needed

Loan officer at First Gulf Bank FGB

Dubai, United Arab Emirates Nov 2006 Nov 2008

1. Handel legal actions:

• Researched customer inquiries and provided resolutions within Bank guidelines

• Maintained records, reports, and procedures required by the office

• Resolved client problems

2. Supervised junior loan officers to achieve their assigned targets

3. Offered and sold the customer payments plane through online service, ATM, westurn

union, by mail, etc…

4. Took applications from customers and made the recommendations about what products

and services the banks offers that might best suit the customer

Understood customers financial needs and provided suggestions regarding their balance

5.

status and loan requirements

Contacted customers to inform them of new rates and bank offers

6.

Resolved difficult customers situation effectively while delivering friendly and good

7.

customer service

Bank Customer Service at First National Bank

Saida, Lebanon Oct 2005 Oct 2006

1. Handled junior loan officer duties as in basic customer balance management

2. Helped in auditing customer information and balances and generated reports to help senior

officers with their duties

3. Offered and sold credit cards

Training

May, 2009 Training courses in Collections Core and Intermediate Skills ( Maintaining Customer

Loyalty Collection Curriculum)

Nov, 2007 Training course in Retail Credit Quality & Control

Jun, 2007 Training course in General Banking

Nov, 2006 Training course in Balancing Risk & Reward in Retail Credit

Honors

• November, 2010 Real Estate MVP

• August, 2010 Front End MVP

• August, 2010 Real Estate MVP

• May,2010 Front End MVP

• April,2010 Real Estate MVP nominee

• March, 2010 Front End Top Dog

• February, 2010 Real Estate MVP nominee

• October, 2008 Certificate of Excellence in Retail Collection

• May, 2008 Certificate of Excellence in Retail Collection

• March, 2008 Certificate of Excellence in Retail Collection

• January, 2008 Certificate of Excellence in Retail Collection

• December, 2007 Certificate of Excellence in Retail Collection

References

Daniel Stevens -515-***-**** -Real Estate Supervisor -Collection

Lisa Riedl – 515-***-**** -Vice President Collections

J.R. Russell – 515-***-**** -Senior Vice President

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