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Customer Service Software

Sterling Heights, Michigan, 48313, United States
March 31, 2011

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To obtain a position in the IT industry that will fully utilize my skills

and experience while contributing to the success of the company.

Professional Skills

Experienced in PC/Laptop repairing, troubleshooting, upgrades, and


Extensive experience installing, configuring, troubleshooting and

maintaining multiple desktop operating systems; Windows 3.0-3.1, 95, 98,

ME, 2000, XP, Vista, Windows 7, Mac OSX.

Experienced in deploying and maintaining wireless and LAN networks.

Ability to install and maintain hardware, software and peripheral


Skilled in performing system backup and recovery activities.

Extensive knowledge in TCP/IP, DHCP and DNS.

Ability to configure troubleshoot and install Cisco routers.

Experienced with firewalls, routers, switches, and hubs.

Familiar with network packet capturing tools such as Wireshark.

Skilled in performing system and software upgrades.

Experienced in training customers to use and maintain equipment.

Extensive experience in electrical and electronic diagnostics and repair.

Highly skilled in reading wiring schematics, technical manuals, and

interpreting technical diagrams.

Experienced in leading classified technical projects of significant



Self-disciplined and motivated to work independently or in a team


Able to quickly learn and adapt to new systems, procedures, and guidelines.

Ability to multitask in a fast paced environment.

Ability to take on challenges and remain calm under stress

Ability to exhibit excellent customer service skills in a friendly and

professional manner.

Excellent written and verbal communications skills.

Professional Experience

5/2009-Current TOP-IT Solutions, Sterling Heights, MI - (self-employed)

Computer repair, virus & spy-ware removal, small business setup, data

recovery, data protection, networking, software installation, and custom


4/2006-5/2009 BDB Properties, LLC, Troy, MI - Facilities Team Leader

Computer setup, networking, cabling (line-drops), peripheral installation,

and security system installation.

8/2001-8/2005 United States Army, Patriot Fire Control Enhanced


Circuit board replacement, computer diagnostics, fiber cabling, data back

ups, secure communication links and radar repair.

Security Clearance

Secret; January 2004

Awards and Achievements

Army Commendation Medal (2nd Award), Army Achievement Medal (2nd Award),

Army Good Conduct Medal, National Defense Service Medal, Global War on

Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon,

Blackjack Silver Award

Education and Certifications

1/2008-12/2010 Computer Service Technology, Associate Degree, MCC,

Clinton Township MI.

8/2001-03/2002 Patriot Fire Control Enhanced Operator/Maintainer Course

-929 hours- Honor Graduate

8/2010-06/2011 Currently pursuing CompTIA A+ and CCNA certifications

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