Customer Service Data Entry

Anthony J. Caliendo

*** *********** *****, **** * Union, NJ 070**-***-***-

**** *******@*******.***

Summary of Qualifications

. Strong communication skills and ability to establish rapport

with customers.

. Demonstrated expertise in data entry and order entry;

organized and meticulous with a keen eye for

detail.

. Extremely productive in a high volume, high stress

environment.

. Quick learner, adapting easily to new protocols and changing

environments.

. Proficient in MS Word, Excel, PowerPoint, Outlook; can type 55

wpm.

Professional Experience

Eva Tees, Piscataway, NJ

2008-Present

Customer Service Representative/Claims Processor (June 2008 - October 2010)

provided customer service support for clothing company.

. Answer 70-100 inbound calls per day in support of customer

needs.

. Entry of customer orders via telephone, email and fax; often

ranked the CSR with the highest revenue

generated through orders and promotion of products.

. Answer customer queries regarding inventory status, product

information, and shipping options;

ability to understand the customers' needs.

. Track shipments and co-ordinate with other departments to

ensure shipments arrived on time.

. Review claim forms to correct or update customer orders.

. Responsible for the creation of a more concise customer order

form used for orders placed via fax and

email.

Konica Minolta Business Solutions USA, Inc., Ramsey, NJ

2007-2008

Contract Administrator (April 2007 - June 2008) supported Contracts

Department.

. Reviewed and processed contract paperwork by updating account

information.

. Updated contract renewals for accurate rates and increases.

. Worked closely with sales team to accomplish full customer

satisfaction.

Bradco Supply Corp., Avenel, NJ

2004-2007

Invoice Verification Specialist (February 2005 -April 2007) promoted within

3 months of hire to

verify invoices for company rebates.

. Worked closely with vendors and branch managers to keep product

and price data current.

. Updated invoice verification records with dates and special

costs.

. Processed monthly reports to access rebates owed to company.

. Verified that vendor credits and credit requests were valid.

. Processed credits in company database and routed credits to

Accounts Payable Department.

Data Entry Clerk (December 2004 - February 2005) responsible for

maintaining current price listings of company products.

. Compared and contrasted old and new prices for price changes

within complex Excel spreadsheets.

. Updated daily price matrix and entered price changes into

company database.

Treasured Memories, Roselle Park, NJ

2000-2004

Founder/Production Coordinator (July 2000 - December 2004) founded

production business that concentrated on turning photos into slideshows,

presentations, etc.

. Created presentations and slideshows using photos,

music, special effects, etc.

. Used computer software to edit photos and layouts.

. Experimented with photos using various software and

brought out interesting effects.

. Handled wedding photography and videography.

RPTV34, Roselle Park, NJ

1997-2000

Creator/Technical Advisor (September 1997 - May 2000) created and helped

maintain the Roselle Park town television station

. Built studio from scratch, having chosen various

components such as cameras and audio equipment

. Directed various productions (such as town council

meetings) and programming.

. Awarded a Certificate of Achievement from the town mayor.

Computer Skills

MS Office, with heavy Excel experience; Windows 95-Vista; Mac OS; Internet

Savvy; SAP; FDM4; Lotus Notes; Adobe Premiere; Adobe After Effects; Adobe

Photoshop; Final Cut Pro

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