Customer Service Manager
Resume:
DONNA MCMYNE
LINCOLN PARK, NEW JERSEY 07035
*********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
COMPUTER SKILLS:
MS WORD, EXCEL, OUTLOOK, SAP, AS400, MACOLA,
GREAT PLAINS AND VARIOUS ORDER PROCESSING SYSTEMS
WORK EXPERIENCE:
Cambridge Silversmiths - Fairfield, New Jersey 03/10-
01/11
Customer Service Representative
. I was only customer service representative who handled just
complaints from customers, making both inbound and outbound
calls resulting in approximately 50 calls per day
. Responsible for emails, phone and fax calls from customers
who had problems with silverware they had purchased.
If the silverware ware rusted, missing pieces, or damaged in
any way, it was my responsibility to send the customer free
replacements. Since Cambridge had a 25 year warranty, some of
the patterns that people called about would no longer be
available and then it was my position to come up with either the
closest matches I could find or confer with the office manager
on to handle the situation if the customer was missing many
pieces. Many times a customer would be sent a new set of
silverware free per the office manager's decision.
. I would email customers pictures of patterns close to what they
had to help them decide which pattern would be closest to what
pattern they had.
. I pulled all information from Macola to see which pattern a
customer had purchased so I could help the customer
decide which pattern they needed.
. All complaints were entered into the Macola system and
forwarded to the office manager for approval.
. I also worked with warehouse personnel regarding shipment
of correct merchandise. If a piece was shipped out wrong, I was
responsible for correcting the error and satisfying the
customer.
Stainless Tubular Products - Fairfield, New Jersey
02/08-06/09
Receptionist
. I was responsible for handling all inbound calls from clients
customers, outside sales people and routing them to proper
customer service representatives. I was responsible for very
heavy phones mostly inbound.
. If a customer wished to speak to a certain outside
representative
I would take the message and make sure the representative took
care of the client.
. I also entered consumer orders into the SAP system which
amounted to between 50-100 orders per days.
. I also entered billing into the Great Plains systems for
invoices
that had come in from customers, trucking companies, and buyers
. I also supported customer service representatives taking
messages from customers, researching manufacturing
specifications, and pulling orders to ensure they had been
properly entered.
CHUBB Institute Parsippany, New Jersey 04-05/06-07
Receptionist
. I was responsible for very heavy phones in an educational
atmosphere where I signed in visitors, prospective students,
visiting teachers and alumni
. I would give prospective students entrance exams and then record
them into an EXCEL spreadsheet which was given to the office
manager at the end of the week to see which classes had the most
interested students signed up.
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