Customer Service Analyst
Resume:
Orlando R Rombley
Ellenwood, GA 30294
*******@***.***
Exceptions Processing Specialist
More than twenty three years successful experience in diverse analytical
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Profile
environments with recognized strong, problem solving, organizational and
communication skills.
1. Possess solid computer skills.
2. Excellent working knowledge of credit card chargeback rules and
regulations.
3. A team player, acknowledged as “Quality Counsel Customer Service
Professional.”
4. Able to work independently with minimal supervision in a high
production environment.
5. Fluently speak three languages.
WORLDPAY US, Inc. Atlanta, GA
Employment
Exceptions Processing Specialist December 2007 – February 2011
Responsibilities included:
• Acting as liaison between Worldpay US, Inc. and National
Account merchants.
• Reporting excessive transactions on merchants’ accounts.
• Monitoring disputed transactions for recurring compliance
violations to Visa and MasterCard Rules and Regulations.
• Reviewing cases for adherence to technical rules as established by
Visa and MasterCard while meeting and exceeding the department
quota of daily chargeback volume.
• Performing clerical and support functions related to incoming and
outgoing documentation.
• Answering telephone inquiries related to chargeback decisions
made by the Exceptions Processing team.
FIRST NATIONAL CREDIT CARD CENTER, Omaha, NE
Dispute Resolution Analyst December 2001 – December 2007
Responsibilities included:
Resolving credit card billing disputes, utilizing the rules and
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regulations of the Visa and MasterCard associations.
Communication with cardholders, merchants and financial
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institutions during the resolution process.
Translating incoming Spanish cardholder letters.
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Successfully managing a queue of over two hundred files to meet
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or exceed department quota of daily processing volume.
Continued………
WACHOVIA BANKCARD SERVICES, Atlanta, GA
Dispute Resolution Analyst February 2000 – December 2001
Responsibilities included:
Resolving credit card billing disputes, utilizing the rules and
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regulations of the Visa and MasterCard associations.
Communication with cardholders, merchants and financial
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institutions during the resolution process.
Translating Spanish cardholder letters and phone calls.
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Successfully managing a queue of over three hundred files.
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Senior Credit analyst June 1992 – February 2000
Responsibilities included:
Analyzing consumer credit information for new credit cards,
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reissues or limit increases consistent with bank policy, sound
credit practices and federal regulations.
Maintaining daily logs relative to application volumes.
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Answering telephone inquiries related to credit decisions made by
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the team.
Collector III September 1985 – June 1992
Responsibilities included:
Contacting customers via telephone and in writing in an effort to
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collect on delinquent accounts.
Skip Tracing.
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Evaluating and assessing consumer credit and financial situations.
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Negotiating repayment.
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Andrew College, Cuthbert, GA
Education
Associate of Science: Business Administration
AIB courses including: Introduction to Banking
Introduction to Personal Computers
Microsoft Office
Consumer Credit
Courses in Visa and MasterCard Chargebacks
Fluency in Spanish and Dutch.
Contact this candidate