Orlando R Rombley

*** ********* *****

Ellenwood, GA 30294

404-***-****

abholo@r.postjobfree.com

Exceptions Processing Specialist

More than twenty three years successful experience in diverse analytical

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Profile

environments with recognized strong, problem solving, organizational and

communication skills.

1. Possess solid computer skills.

2. Excellent working knowledge of credit card chargeback rules and

regulations.

3. A team player, acknowledged as “Quality Counsel Customer Service

Professional.”

4. Able to work independently with minimal supervision in a high

production environment.

5. Fluently speak three languages.

WORLDPAY US, Inc. Atlanta, GA

Employment

Exceptions Processing Specialist December 2007 – February 2011

Responsibilities included:

• Acting as liaison between Worldpay US, Inc. and National

Account merchants.

• Reporting excessive transactions on merchants’ accounts.

• Monitoring disputed transactions for recurring compliance

violations to Visa and MasterCard Rules and Regulations.

• Reviewing cases for adherence to technical rules as established by

Visa and MasterCard while meeting and exceeding the department

quota of daily chargeback volume.

• Performing clerical and support functions related to incoming and

outgoing documentation.

• Answering telephone inquiries related to chargeback decisions

made by the Exceptions Processing team.

FIRST NATIONAL CREDIT CARD CENTER, Omaha, NE

Dispute Resolution Analyst December 2001 – December 2007

Responsibilities included:

Resolving credit card billing disputes, utilizing the rules and

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regulations of the Visa and MasterCard associations.

Communication with cardholders, merchants and financial

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institutions during the resolution process.

Translating incoming Spanish cardholder letters.

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Successfully managing a queue of over two hundred files to meet

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or exceed department quota of daily processing volume.

Continued………

WACHOVIA BANKCARD SERVICES, Atlanta, GA

Dispute Resolution Analyst February 2000 – December 2001

Responsibilities included:

Resolving credit card billing disputes, utilizing the rules and

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regulations of the Visa and MasterCard associations.

Communication with cardholders, merchants and financial

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institutions during the resolution process.

Translating Spanish cardholder letters and phone calls.

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Successfully managing a queue of over three hundred files.

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Senior Credit analyst June 1992 – February 2000

Responsibilities included:

Analyzing consumer credit information for new credit cards,

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reissues or limit increases consistent with bank policy, sound

credit practices and federal regulations.

Maintaining daily logs relative to application volumes.

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Answering telephone inquiries related to credit decisions made by

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the team.

Collector III September 1985 – June 1992

Responsibilities included:

Contacting customers via telephone and in writing in an effort to

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collect on delinquent accounts.

Skip Tracing.

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Evaluating and assessing consumer credit and financial situations.

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Negotiating repayment.

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Andrew College, Cuthbert, GA

Education

Associate of Science: Business Administration

AIB courses including: Introduction to Banking

Introduction to Personal Computers

Microsoft Office

Consumer Credit

Courses in Visa and MasterCard Chargebacks

Fluency in Spanish and Dutch.

Contact this candidate